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> ASTRO Subscribtion & Installation Promotion., RM50 installation FREE Byond set.

adioz88
post Jan 4 2010, 03:51 PM


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QUOTE(lkw60698 @ Jan 4 2010, 03:39 PM)
Submitted my details on 25 Dec, got call for confirmation on 26 Dec (felt glad and thought will get it done before 1 Jan), but until today not getting even single call from the installer/Astro...Called to Astro Customer Service, bla...bla...bla...no account created yet under my IC. End up referred me to Astro Sales and Marketing. According to this lady, they have not received my application at all even after 7 days! Guess what, have to reapply and queue up from the beginning!!! What kind of service is that? Really dunno what to say...
*
You ask with costumer service.
Not everything they know bro.
I not shock read your statement release your anger here.
because someone before you already do something same, ASTRO CS SAID NO ACCOUNT YET.
But his account already created and he got the installation at the same day he call to request.
You feel rclxub.gif ?
Not one time.
But more than 7 people have same experience.
Not all the things they know.
Even sometime cant give the right answer.
See red bold, after that blue bold , and you see, jawapan berbelit2.
However, hope you can know that from hundred or thousand application, will have 1 or 2 application have a problem like you.
Nothing perfect, we just human.
Only God can make everything perfect.
Even super machine, have error.
renungkan. wink.gif
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mirfan
post Jan 4 2010, 10:58 PM


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Nak pasang area KL. Kalau boleh pasang dalam minggu ni please call. 0129285185 Lan. Tq
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adioz88
post Jan 5 2010, 01:25 PM


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QUOTE(mirfan @ Jan 4 2010, 11:58 PM)
Nak pasang area KL. Kalau boleh pasang dalam minggu ni please call. 0129285185 Lan. Tq
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Check inbox
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QiaoEr
post Jan 5 2010, 05:02 PM


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QUOTE(lkw60698 @ Jan 4 2010, 02:39 PM)
Submitted my details on 25 Dec, got call for confirmation on 26 Dec (felt glad and thought will get it done before 1 Jan), but until today not getting even single call from the installer/Astro...Called to Astro Customer Service, bla...bla...bla...no account created yet under my IC. End up referred me to Astro Sales and Marketing. According to this lady, they have not received my application at all even after 7 days! Guess what, have to reapply and queue up from the beginning!!! What kind of service is that? Really dunno what to say...
*
lol..same to me....iGuess wat? after saw ur replied, i called the customer service and the same answer i got from customer service! And this guy keep asking me to wait patiently, wait wat? Didnt even submit my registration and asked me to wait? lol. I wonder who is the one who call u for the confirmation, is it the one work with this guy or wat? What kind of service is this? and yes, i am just like u, reapply and queue up. I will ask another agent to do it for me.
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adioz88
post Jan 6 2010, 01:10 AM


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QUOTE(QiaoEr @ Jan 5 2010, 06:02 PM)
lol..same to me....iGuess wat? after saw ur replied, i called the customer service and the same answer i got from customer service! And this guy keep asking me to wait patiently, wait wat? Didnt even submit my registration and asked me to wait? lol. I wonder who is the one who call u for the confirmation, is it the one work with this guy or wat? What kind of service is this? and yes, i am just like u, reapply and queue up. I will ask another agent to do it for me.
*
Saudara, cakap biar beradap sikit ya.
Kita ada tatasusila, dan adab. smile.gif
Buat apa saya nak simpan your application, bukan boleh buat sambal belacan atau jeruk untuk makan pun.
Disebabkan sekarang too many application, so this problem will happen.
Kita hanya merancang dan buat yang terbaik, tapi tak semua akan sempurna.
Saya tak ada nak simpan2 permohonan orang. Dapat hari tu, masa tu jugak saya submit.
Yang nak que, di bahagian verification.
Di bahagian situ, saya ni DATUK atau MENTERI sekalipun, terpaksa que dan ikut giliran.
If i tell everyhing , i think you will not understand finally.
This is not buying or selling item like usual.
Its link with many department, many people and stage.
Not for me, but for costumer details secure.
Yes i can make the fast way to get your astro but, im not people who just want to take short term serice.
Your details, need to re check untill astro satisfied.
Because , before this a year ago have a big case and related with police.I will make an example story to make you easy to understand.

The story, A make a car or electrical item purchase and at the same time astro make cooperate with this company. Buy item, get free astro ( something like that ) but A refuse to take that astro because he already have account or he really dont want to get it. So, the seller make an offer to non buyer to get that astro using A details. And this non buyer make a case , and A was get a letter to pay penalty or sued . But the truth is, A did not involve.
The non buyer, escape like that.


Thats the case i dont want my costumer to involve in.
Thats why it take a time.
Im not a person that u just state.
Really sad to hear that, and sad for your case.
I just do my best .
If i cant do my job for a while, i will state here.
Thats mean im not a joker here.
You can read from the first page to this page if u want to see feedback.
Im not here to play like a children.
But im here, to give my service.
Im not even take any cent direct from subscriber.





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popcornnmushroom
post Jan 6 2010, 01:37 AM


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Dear All,

Just contributing my past experience here with adioz88. I subscribed to Astro through him few months back via email by sending him my application and let him do the rest. Within 1 week, an installation engineer was assigned to to my house to install the dish and decoder. I did not speak to adioz88 before through phone but he delivers what he promised and I am a satisfied customer. I do realised Astro had a huge database of agents and dealers out in the market constantly promoting their services and I don't really expect their customer service to have information on my subscription with one of their agent or probably the customer service's input is not updated speedy enough to cater to certain demanding clients. tongue.gif

Just be patient, because good things comes for those who wait. My personal experience from the past, if you try to be a fussy customer, you could probably end up with problems with your own items, giving you a whole lots of headache in the long run!

Happy New year to all! rclxm9.gif tongue.gif
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reef_d
post Jan 6 2010, 08:21 AM


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ya lar.. it depends on the market demand.. ASTRO just launch their HD service.. extra rm20 per month for 5 HD channels and free hardware upgrade! the que to get astro just got super long..

if u guys cant wait that long then by all means go ahead n find faster ways to subscribe to astro either thru another agent or going to astro yourself.. thread starter is just helping out.. did he get paid by helping u in the 1st place? no right?
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h_bib
post Jan 6 2010, 03:39 PM


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Interested In Astro Beyond Package, How Much Minimun Package Requirement and Price to have HD Channel? TQ..
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adioz88
post Jan 6 2010, 08:51 PM


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QUOTE(h_bib @ Jan 6 2010, 04:39 PM)
Interested In Astro Beyond Package, How Much Minimun Package Requirement and Price to have HD Channel? TQ..
*
You must be astro existing costumer with good history with astro.
And astro will offer to you themself for free for the hadware set replacement.
smile.gif
till then, smile always smile.gif smile.gif


popcornmushroom and reef_d,

thanks for your explanation smile.gif


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b_basa
post Jan 6 2010, 11:40 PM


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is this the hd one byond? still have?
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h_bib
post Jan 7 2010, 09:17 AM


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Means new customer dont have any chance to take astro beyond package?


Added on January 7, 2010, 9:19 amI want to apply now....Hope can get Astro Beyond...

This post has been edited by h_bib: Jan 7 2010, 09:19 AM
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adioz88
post Jan 7 2010, 01:19 PM


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QUOTE(b_basa @ Jan 7 2010, 12:40 AM)
is this the hd one byond? still have?
*
Astro byond available for existing costumer ONLY.
And ASTRO will offer costumer personally to get an new astro set for FREE.
Only for longtimer that have smooth and nice history with ASTRO.

QUOTE(h_bib @ Jan 7 2010, 10:17 AM)
Means new customer dont have any chance to take astro beyond package?


Added on January 7, 2010, 9:19 amI want to apply now....Hope can get Astro Beyond...
*
This question, i already answer

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h_bib
post Jan 7 2010, 03:05 PM


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Ok then, apply for astro first then try to apply astro beyond since after i get the astro i will be existing customer..hahhaha
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adioz88
post Jan 8 2010, 10:10 PM


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QUOTE(h_bib @ Jan 7 2010, 04:05 PM)
Ok then, apply for astro first then try to apply astro beyond since after i get the astro i will be existing customer..hahhaha
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please apply now smile.gif
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azza484
post Jan 9 2010, 10:08 PM


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Dear All,

Just to share experienced dealing with adioz88. Subscribed to Astro through him few months back via PM (just give my name, ic, address & what package i need) and let him do the rest. Within 2 days, got sms from astro saying an installer (with details n phone no) was assigned to install the dish and decoder and on day 3 all set up and my son already enjoying his cartoon channel.

No communication through phone but he delivers what he advertise and I am a satisfied customer.

Thing like this always happened and unfortunately, it happened to you.


p/s: budi bahasa budaya kita tongue.gif

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adioz88
post Jan 10 2010, 05:42 PM


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QUOTE(azza484 @ Jan 9 2010, 11:08 PM)
Dear All,

Just to share experienced dealing with adioz88. Subscribed to Astro through him few months back via PM (just give my name, ic, address & what package i need) and let him do the rest. Within 2 days, got sms from astro saying an installer (with details n phone no) was assigned to install the dish and decoder and on day 3 all set up and my son already enjoying his cartoon channel.

No communication through phone but he delivers what he advertise and I am a satisfied customer.

Thing like this always happened and unfortunately, it happened to you.
p/s: budi bahasa budaya kita tongue.gif
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thanks for sharing Azza484.
Appreciate it.

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azxel
post Jan 26 2010, 05:24 PM


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if these are free...

FREE satelite dish
- FREE 20 metres cable
- FREE decoder with 1 year warranty
- FREE ASTRO card and remote

then how do I sign up?
I checked the Astro website, it requires 1 set of dish and decoder at RM199... how goes?
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adioz88
post Jan 26 2010, 06:19 PM


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QUOTE(azxel @ Jan 26 2010, 06:24 PM)
if these are free...

FREE satelite dish
- FREE 20 metres cable
- FREE decoder with 1 year warranty
- FREE ASTRO card and remote

then how do I sign up?
I checked the Astro website, it requires 1 set of dish and decoder at RM199... how goes?
*
Yes.

How to apply :

1) prepare copy of ic, 2 contact number , installation address and monthly package ( specify )
2) email to PCQ3436@GMAIL.COM
3) rereived a call randomly from astro staff to verify again your account in term of avoiding leakage personal detail by bad people.
4) receive a call by astro installer. negotiate with him when you want to install.
5) installation done
6) happy watching ASTRO
7) 1st bill arrive 2 week after installation with RM10 stamp duty. 30 day to clear the payment.

Thats only smile.gif
How come?
Its promotion thumbup.gif
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azxel
post Jan 27 2010, 10:13 AM


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QUOTE(adioz88 @ Jan 26 2010, 06:19 PM)
Yes.

How to apply :

1) prepare copy of ic, 2 contact number , installation address and monthly package ( specify )
2) email to PCQ3436@GMAIL.COM
3) rereived a call randomly from astro staff to verify again your account  in term of avoiding leakage personal detail by bad people.
4) receive a call by astro installer. negotiate with him when you want to install.
5) installation done
6) happy watching ASTRO
7) 1st bill arrive 2 week after installation with RM10 stamp duty. 30 day to clear the payment.

Thats only  smile.gif
How come?
Its promotion thumbup.gif
*
thanks...

one more question.. is it the same as the others, being tied to a 2 year subscription?
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adioz88
post Jan 28 2010, 07:46 AM


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QUOTE(azxel @ Jan 27 2010, 11:13 AM)
thanks...

one more question.. is it the same as the others, being tied to a 2 year subscription?
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Yes its mandatory
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