This applies also to porting in from one telco (postpaid) to another telco (prepaid).

Customers

eh? But from prepaid to postpaid no issue

Sorry, reported you wrongly. I hope mods will excuse my mistake

This post has been edited by raynman: Jul 4 2024, 12:00 PM

Because they’re pushing their user base to be on postpaid. That time when I want to change from Hotlink Postpaid to prepaid, the retention team called me and offer this and that if I were to remain on postpaid. But when want to convert from prepaid to postpaid, they will quickly convert it for you.

You on which telco? My experience switching from postpaid to prepaid, CelcomDigi was rather smooth. Apply online, then they will send new sim card to you and port out process is very quick.

I think postpaid ARPU is higher than prepaid. Money talks.

Well, who said it is difficult to port from postpaid of another telco to prepaid (different telco)? It can be done at centre or online. Except sometimes you meet those deeler who are chasing after commission that they try so hard to sign you up for postpaid.
Have to be firm and know your rights.

Postpaid to postpaid also difficult.

Previously I moved from enterprise postpaid to consumer postpaid need to wait 3 months from Maxis. After 3 months then only move to consumer postpaid but the rates too expensive and not economically viable.

So, I decided to MNP out to U Mobile (cheaper and mostly KV all the time). That also need to wait 3 months because just moved to consumer postpaid. When finally time to MNP out, Maxis required all SIM cards under the family to reply YES. At the same time, they also sent out promo SMS which looked exactly like the porting out SMS. If replied YES, the MNP will fail and contract extended to 1 year. Fucking sneaky.

I gathered all 5 lines in 5 phones on the table and replied YES to porting out. Within 5 mins, no more Maxis and hello to U Mobile. After 20+ years with Maxis, good riddance to bad rubbish!

This post has been edited by acbc: Jul 4 2024, 10:49 AM

That may be the case but I think telcos shouldn't put up artificial barriers to prevent customers from doing so

As a consumer, I agree.

Despite the hurdles, it’s not impossible to do.

Me (hotlink sabah rm18 60gb)
Mom, wife, son (digi kuning rm25 40gb)

No doubt there are some good postpaid plans which are cheaper than prepaid

Ts

You need to port from posrpaid to postpaid before you can convert it to prepaid under the same telco

Like I said earlier, telcos are putting up artificial barriers to make it difficult to convert from postpaid to prepaid

They owe you nothing, ts

Our consumer rights are protected.

We can always seek redress via MCMC CRP Portal if we face issues with conversion

https://aduan.mcmc.gov.my/#/public/main

Is this against the law? If yes, must ask govt why they're not taking action.

At present, there is no law governing the conversion of postpaid plans to prepaid but if the customer feels he is being unfairly treated in doing so by the telcos, he can always seek redress via MCMC

Go ahead and see if you can win the case or not

Remember to share with /k the outcome

Sure.

maxis to hotlink prepaid last time.
need to call2 and go to centre.
in the end, still able to convert.

then prepaid to postpaid, instantly.

That's what I mean by making things difficult. Not that we CANNOT convert

yes. and i agree with you.

Recently, there are unethical tactics in troubling consumers in the MNP process, porting out from a telco.

Postpaid - Payment due has been shortened to less than 1 month credit, approx 5 to 6 days. Example, if due by 1st July 2014, the Bill stated to need to pay by 6 days earlier, which is on 24 June 2024, else your line will be be blocked and get penalized. Is this an unethical way used to manipulate the consumers and users rights, from behind, "hiding" and "protected" by their T&C (changed without prior notice)?

Prepaid - CSR said MNP was rejected due to Inactive line but MNP request was done on the same day where Data still can be used and app stated last day Active. CSR admitted already inactive 5 to 6 days even before Expiry shown in app, due to technical fault? But I still can use the Data via the line. This also implies that even if I port out 4 days before the expiry, they may still reject the request? CSR teams insisted to top up first and never give an proper answer to my question.

Anyone experiencing these issue?

This post has been edited by Silfrijin: Jul 5 2024, 09:21 PM

report MCMC
nanti telco bagi alasan bodoh & convert postpaid to prepaid

i submit a complaint to MCMC


Subject: Complaint Regarding Inconsistent and Frustrating Mobile Number Port-Out Process

Dear MCMC,

I would like to raise a complaint regarding the difficulties faced when trying to port out my mobile number from one telco to another in Malaysia.

Every time I attempt to port out, the process becomes unnecessarily frustrating due to the lack of a standardized SMS reply format required to confirm the port-out request. For example

Telco SMS Reply Format
RedONE MNP YES
Celcom PortOut YES 601XXXXXXXXX
Digi Y
Maxis YES
U Mobile YES
Unifi/Webe PortOutYes 601XXXXXXXXX
XOX/Onexox YES
Friendi YES
TuneTalk/ToneExcel Y
YES (YTL) YES 018XXXXXXXX
Yoodo Follow email verification process
Xiddig & Tron Y
Frenz Auto-approved (no SMS required)

This inconsistency creates confusion and leads to failed port-out attempts or delays. It's a very poor experience for users who are already following the official Mobile Number Portability (MNP) process.

I urge the relevant authorities and telcos to standardize the SMS confirmation format across all operators to make the porting experience smoother and fair for all consumers.

Thank you.

there’s one yarlow telco even if follow the given sms format it will still purposely fail it and give line not active reason 🌝

off topic but MCMC should also standardize the prepaid grace period, preferably at 180 days instead of the current mix of 30, 45, 60 and 90 days even within the same telco.

Unpredictable SMS Timing with Limited Reply Window - Another issue is the lack of clarity on when the port-out confirmation SMS will be sent. Often, it arrives at unpredictable times, and users are only given a very short time window to respond. If the response is missed, the request fails, forcing the process to restart.

Lack of Knowledge Among Telco Dealers - Dealers representing telco B often do not know the exact SMS confirmation format required by telco A (the losing telco). This means customers are left unsupported and confused during a process that should be seamless.

For example:
A customer at Dealer B requests to port their number from Telco A to Telco B. Dealer B is unaware of the correct confirmation format required by Telco A, resulting in miscommunication and failure.

Maybe you are high spender... I have never had any problem MNP... the only time I ever get counter offer was porting out of Maxis.