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 Insurance issue - Adjuster ignoring me

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TS12e1121
post Jun 21 2024, 05:01 PM

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QUOTE(Avangelice @ Jun 21 2024, 04:58 PM)
Photo is car and impact on tree? Or car removed from site? Please answer and do know you are liable to be sued for defamation if you simply accuse a company if that's what you are after. So don't name the company if your case belum settle
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I didn't mean to defame the insurance company. I will remove it just in case. Anyway, the photo is took on the spot.
Avangelice
post Jun 21 2024, 05:01 PM

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QUOTE(12e1121 @ Jun 21 2024, 04:59 PM)
I also can't explain why the tree didn't have obvious damage  cry.gif Despite looking thin, it's surprisingly tough.
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That's beside the point. We don't need to know if the pokok is thin or thick or it has collapsed or not.

1) any evidence to show the car banged the tree? Photos?
2) any police report?
3) the neighbours who came to your sister's aid can be witnesses. Also liberty insurance would also reached out to them too.
4) how much is the damage? The claims cost? Total damage?

Information!

Add on do stop contacting the adjuster. He has no reason to keep communications with you ya.

This post has been edited by Avangelice: Jun 21 2024, 05:03 PM
pysh
post Jun 21 2024, 05:05 PM

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QUOTE(12e1121 @ Jun 21 2024, 04:48 PM)
Reported to police at that night, and no action taken from police also.
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police will take 2 weeks to finish investigation, give you the real keputusan..
with the keputusan, you will be able to claim your insurance easier right?
TS12e1121
post Jun 21 2024, 05:08 PM

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QUOTE(Avangelice @ Jun 21 2024, 05:01 PM)
That's beside the point. We don't need to know if the pokok is thin or thick or it has collapsed or not.

1) any evidence to show the car banged the tree? Photos?
2) any police report?
3) the neighbours who came to your sister's aid can be witnesses. Also liberty insurance would also reached out to them too.
4) how much is the damage? The claims cost? Total damage?

Information!

Add on do stop contacting the adjuster. He has no reason to keep communications with you ya.
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1. Not sure if im ok to share here.
2. yes.
3. managed to find the family and gave contact number to adjuster
4. frontier area all rosak

and i thought adjuster is helping me to settle the case so i just hope can get some update from them.

Notoriez
post Jun 21 2024, 05:08 PM

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QUOTE(12e1121 @ Jun 21 2024, 04:59 PM)
I also can't explain why the tree didn't have obvious damage  cry.gif Despite looking thin, it's surprisingly tough.
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Then now u see the dilemma of IA
hksgmy
post Jun 21 2024, 05:11 PM

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QUOTE(12e1121 @ Jun 21 2024, 04:51 PM)
I have the dashcam but the memory card rosak lol
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ALAMAK! This one really bad luck bro.
yhtan
post Jun 21 2024, 05:15 PM

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go to social media and seek for the video, i'm sure there are some people post it out at social media of the accident scene.
Fujuk@@
post Jun 21 2024, 05:17 PM

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QUOTE(12e1121 @ Jun 21 2024, 04:59 PM)
I also can't explain why the tree didn't have obvious damage  cry.gif Despite looking thin, it's surprisingly tough.
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the tree has no noticiable damage at all, even by chance if you are able to get a detail report from Honda for the potential causes also cannot do anything.

at this rate, assume for the worst i think.

btw, that area has any cctv on shoplot/residentual by chance?
leanman
post Jun 21 2024, 05:19 PM

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QUOTE(pysh @ Jun 21 2024, 05:05 PM)
police will take 2 weeks to finish investigation, give you the real keputusan..
with the keputusan, you will be able to claim your insurance easier right?
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AFAIK that involves an accident with 2 parties but now the other party is the tree, not sure how is this handle?
Alex9892
post Jun 21 2024, 05:24 PM

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QUOTE(12e1121 @ Jun 21 2024, 04:59 PM)
I also can't explain why the tree didn't have obvious damage  cry.gif Despite looking thin, it's surprisingly tough.
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Tree is the strongest and hardest object to langgar beside concrete bricks . Hardly any scratch , only can find whatever leftover pieces from the car itself .
poweredbydiscuz
post Jun 21 2024, 05:32 PM

 
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While I can see why the insurance company and adjustor feels suspicious, but I do think that 2 months without any update is kinda too long. Perhaps TS can notify PIAM and BNM about your case and pressure the insurance company to expedite your case - no matter approve or reject.

This post has been edited by poweredbydiscuz: Jun 21 2024, 05:34 PM
WaCKy-Angel
post Jun 21 2024, 05:35 PM

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QUOTE(12e1121 @ Jun 21 2024, 03:06 PM)
Hi, can anyone help with this situation?

On April 20th, my wife had an accident where she swerved to avoid a cat and hit a tree. She was very nervous and didn’t take any photos at the time. A nearby family heard the crash and came out to help her.

The car was sent to the official Honda Workshop for repairs. The insurance adjuster gave an initial quote but seemed suspicious of our claim. They sent a third-party adjuster to interview us on May 15th, saying there’s no proof the accident happened where we said. They mentioned the lack of brake marks and the tree not being damaged as reasons for their suspicion.

I have provided some evidence, like call logs, a notification from Honda saying the airbag deployed, trip logs showing the accident location, and invited the helpful family to confirm this.

Since then, the adjuster has not replied, and today is June 21st. I’ve called the Insurance multiple times, but they say they’re still waiting on the adjuster. I've also tried contacting the adjuster directly several times but haven't received any response or callbacks.

So what can I do... It's being 2 months now since the accident..
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Adjuster usually does not deal or liaise with car owner.
Its very strange.
pysh
post Jun 21 2024, 05:40 PM

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QUOTE(leanman @ Jun 21 2024, 05:19 PM)
AFAIK that involves an accident with 2 parties but now the other party is the tree, not sure how is this handle?
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As long u want to claim insurance, u need to be supported by a police report.
lodge a police report then police need to investigate and provide with their findings report..
report says accident = claim
report says no accident = appeal
WaCKy-Angel
post Jun 21 2024, 05:48 PM

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QUOTE(Avangelice @ Jun 21 2024, 05:01 PM)
That's beside the point. We don't need to know if the pokok is thin or thick or it has collapsed or not.

1) any evidence to show the car banged the tree? Photos?
2) any police report?
3) the neighbours who came to your sister's aid can be witnesses. Also liberty insurance would also reached out to them too.
4) how much is the damage? The claims cost? Total damage?

Information!

Add on do stop contacting the adjuster. He has no reason to keep communications with you ya.
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I wonder why insurer suspect fraud.

Normally accident i dont take photo on the spot also. Just directly drive to station only if still can drive.


knwong
post Jun 21 2024, 05:58 PM

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Wait is it Liberty Insurance?

https://forum.lowyat.net/topic/5464326
hksgmy
post Jun 21 2024, 06:09 PM

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QUOTE(knwong @ Jun 21 2024, 05:58 PM)
Wait is it Liberty Insurance?

https://forum.lowyat.net/topic/5464326
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But the Taycan suddenly skidded for no reason and wasn’t going fast… hence, suspicious of tire issue, maybe?
maxpudding
post Jun 21 2024, 06:14 PM

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Need to interview the cat?

Joking aside, good luck in claiming insurance. Very tough to get if there’s a lack of evidence
hksgmy
post Jun 21 2024, 06:17 PM

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QUOTE(maxpudding @ Jun 21 2024, 06:14 PM)
Need to interview the cat?

Joking aside, good luck in claiming insurance. Very tough to get if there’s a lack of evidence
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TS has evidence…. just not sure if it’s sufficient for insurance adjusters…
Exquisite
post Jun 21 2024, 06:18 PM

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Depends on which insurance provider also right? Some are less fussy
gashout
post Jun 21 2024, 06:20 PM

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QUOTE(dest9116 @ Jun 21 2024, 04:59 PM)
Even in lowyat TS explanation a bit dodgy. First say no pics suddenly sister take pics when questioned. If I'm adjuster I also feel sus
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Everyone pls be kind to ts. I understand what he's writing. He also has said that family members came to help.

Some people are in shocked mode after accident. Whole face will turn white and couldn't talk. Handphone will be thrown onto the floor and you'll have items splashed over the floor and you don't even know what have fallen down.

Ts also has filed a police report. No carcam also doesn't mean ts cannot file claim. There are witnesses too.

To me, this sounds like a case of irresponsible insurance agency who finds fault so ts cannot claim for his damages. It's easy to see from the release of air bags, photos, injuries on wife etc.

Insurance agency cannot disapprove a claim with the many documents given.

Ts, find someone higher to talk to.

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