i am currently planning to move house.
Previously, when i was using unifi, they called and informed me that moving to maxis would be free.
i told them about my situation, explaning that i would move next year , and they assured me that the relocation would be free.

However, when i checked recently , they are now asking me to pay rm 300.
How can i file a complaint about this issue?

are you under unifi contract?

Of course free.. renew contract mah

I already change to maxis
Now I want to relocate maxis to another location

New policy I guess, last time I relocated to a location without fiber and they allowed me to terminate within contract without paying penalty

Not anymore, now they are asking for full payment

yup ,i think now still can .
just need to ensure there is maxis no support only.
but if maxis got support , but port is fully utilize .
then no choice . cant cancel