Chery Malaysia gets social media bashing for taking legal action against Omoda 5 lady owner

FRESH from having to refute an Omoda 5 owner’s complaints about non-functioning brakes, Chery Malaysia is facing backlash for suing the vocal lady Omoda 5 owner for defamation over – presumably – going overboard with her complaints on social media.

This was highlighted in a post by @thefaizzainal on X (formerly Twitter) which has been viewed over 791,000 times at the time of writing.


The seemingly car enthusiast went on to say that every marque has its fair share of problems. Unfortunately, Chery seems to be suffering from the public’s sceptical perception of China-made automobiles. That observation was backed up by a few comments displaying such bias.



One netizen succinctly pointed out every car make has issues – even luxury European marques like his BMW – except that he did not make a fuss about it online.



Many netizens though were unimpressed by Chery Malaysia’s course of action with some seeing it as bullying tactics against the hapless consumer.



Some netizens called for greater protection from the law for consumers.



Some netizens though tried to be objective, suspecting that the owner who got sued was a “problematic character”.

It was pointed out that other complaints were dealt with by Chery Malaysia without resorting to legal suits. Another netizen suggested that an overly kiasu attitude was the root cause of the lawyer’s letter.



While the finer details are unknown, it has to be said that Chery Malaysia’s decision to sue a customer has inadvertently brought on more negative publicity.

Whether justified or not, this is poor public relations from the distributor who must realise that in the age of social media, everything is open to conjecture.

After all, such action can lead to many potential customers turning their backs on the brand for fear of being served with a summons should they voice any displeasure over the product.

Over to you Chery Malaysia…. – May 6, 2024


Post-script: Apart from the faulty braking system issue brought up by Jc Jess above, another lady owner has also highlighted another severe defect with her Chery – this time, the car’s “back axle snapped clean off while driving in the middle of the road”.

Link: https://focusmalaysia.my/chery-car-marque-t...mer-complaints/

chery thinks suing owner would result a better sales? lol?

This post has been edited by y500: May 6 2024, 05:14 PM

Move on la

Why keep opening threads for the same thing

Looks like Cherry is 100% phailed company, they failed once in Malaysia, here's to hoping they failed again this time.

By suing an owner, new potential buyers will think twice before buying. They too worried kena sue for highlighting problems on socmed.

har? both also wimminz driver ? lol

reputation is going to be tarnished until couldn't even recover

chery's team must be those noob that never learn from the past experience.....*ahem* dominos *ahem*

Hahahahahahahahahahahaha

It works in silencing people in China o. The ccp will plotek the business there. Those negative comment against huashit byd is removed from the weibo tiktok etc. Deswhy come here act like commie gangster lo.

Looks like cherry malaysia is receiving instruction from cherry CCP using method out of typical CCP company playbook.

When got problem, we settle the people who raise the problem in the first place.

they bungkus once, hope they recover from this.

Let the court decide. If she can’t produce the problems in court, then she’s really tarnishing Cherry’s reputation. If the allegations that Cherry provided her with 2 other cars and she still complained they all have break problems too, then who is really telling the truth. She made the whole thing viral and the only way to settle is to go to impartial third party, ie. court. Why people need to jump to conclusions when court has not decided yet?

Agree.

They won't fail in this defamation war la

https://www.drive.com.au/news/2022-23-chery...ed-brake-fluid/

2022-2023 Chery Omoda 5 recalled due to brake defect: 5901 cars affected

The Chery Omoda 5 has been recalled after it was discovered a manufacturing defect could cause reduced braking performance.

Chery Motor Australia has recalled 5901 examples of its 2022-2023 Chery Omoda 5 small SUV due to a manufacturing error which could cause the vehicle to suffer reduced braking performance.

The affected vehicles are said to be 2022 and 2023 models. It is understood not every Chery Omoda 5 sold since launch in March 2023 is affected.

The recall notice, lodged with the Department of Infrastructure, says: "Due to a manufacturing defect, the bolt securing the brake pipe union may not have been tightened sufficiently."

“This could cause the brake fluid to leak and result in reduced braking performance. A reduction in braking performance could increase the risk of an accident resulting in serious injury or death to the vehicle occupants, pedestrians and other road users.”
Date of recall notice 8 February 2024
Make Chery
Model Omoda 5
Year 2022-2023
Vehicles affected 5901
VIN list Click here to download the list of affected VINs
Contact link Click here to contact the manufacturer

A full list of vehicle identification numbers for the 5901 vehicles involved in the recall can be found here.

Chery Motor Australia advises owners of affected vehicles to contact their preferred Chery dealership to schedule an appointment to have the vehicle inspected and fixed, free of charge.

Owners can also contact the Chery Motor Australia Customer Care Team by phone on 1800 424 379 or via email at recall@cherymotor.com.au for more information.

Big oof. Some Honda salespeople jumped ship to Chery now how? Tuck tail go back to HM?

Replace whole vehicle two times, but problem exist on all?

its hidden xixipee agenda to eliminate global population

owai

Chery Malaysia can learn from them.

is Malaysia the only place where u can easily sue people for defamation ?

Dunno true or not but it’s what I read on FB Chery amoda group. They lend her 2 cars when she left her car with them but she complained same break issue.

Whether it’s the truth or not, I guess it will be revealed in court.

You go US and see lah! Malaysia actually not easy to win defamation case

Chery owned by PRC govt. So expected lah, they be so harsh

boycotting mana? pandan lah ini macam.

This one needs real boycott

Unlike some sohai penunggang

Very Sino

Instead of solving the issue


Solving the people whom raised up the issue.

no matter how shitty a BMW is, i never hear people say "my BMW rear axle broken" or "my BMW no brakes while driving at highway"

Moral is dont buy Chery at the moment… wait until the result of court case comes out see who is right … plenty of choice out there

Agree.

Yup, those who fail to learn from history, are doomed to repeat it.

not at all, US is the most easy

Produce the problem on the car that Chery fixed for her after the complaint?

I think people will have placebo effect … when i see Chery car behind me i also try to switch lane now haha

remember Chery Eastar? that failed?

yeah, dont worry, soon will have another failure

Like I say before, what Chery do to her car will be revealed in court. The truth about the whole issue will be discussed in court. Why jump to conclusion when the court has not decided yet.

Ever heard Chery Maximo?

Its like when Tropicana group suing that owner of the luxury house that used a sledgehammer to smash those 'subpar' product given.

Look at where they are now.

Dis time Potong 1 - Chery 0

It's hard to satisfy a Karen

Ppl will still line up if Chery willing slash price 10%-20%

These ham ka ling ccp blame everybody except for themself

Kekwaaa

Sure. Later bitch about it on socmed when service below par and parts hard to find.

After viral, the company will sue the owners and everything swept under the carpet.

ppl dont know u can get sued due to defamation? in prc defamation even on internet talking cock also can land u a court summon letter.

my house development area got 1 owner keep make noise about the house they purchase although is non issue until developer sue them. kek. u dont think think u viral in social media meaning u win liao.

the lady owner can have her sweet time proving the malfunction brake in the court kek.

If you think x50 is bad, wait till you drive the Omada 5. It's a night and day in term of the drive.

now this chery really on the road to bankrupt, thinking sue owner will solve it ar.

kesian ccpland no court of public opinion ke?

inb4 ccpland banyak cable censor thing owai

thailand. criminal defamation

American faces prison in Thailand over bad hotel review
https://www.theguardian.com/world/2020/sep/...ad-hotel-review

too bad here don't have lemon law

malu lah chery car owner
this is how the brand treat their customer

Bloody hell, the company is really suing it's customer for that social media post ? Aku boycott this company terus. If I was that customer, nabeh I will counter sue.

Now i see this car also scared man....reading virtual wumaos with Japanese car algi scared ahahahha

Cheapskate B40 with selera T20 only will buy.....premium stuff dont need discounts to sell..

+1

good luck on defending yourself on their litigation against you, and you need alot more luck to counter sue them

Cerita sedikit boleh?

i wonder how's their current sales figure....

I think EU wins this.

winning the case will win them nothing

learn from the past

seriously doubt. Malaysians not really into Chinese cars.

i thought we easy forget one .... later chery ckd ice-cream Rm40k ev ... boom! best selling car model liao

amoi bawa 3 bulan kereta baru 2024 worr ...

The ride is very busy, you'll feel every bump or unevenness on the road, it feel not sorted like driving a beta pre-release product. It's also floaty (maybe tire pressure not sure) when I drove it. For X50, I've no complains on how it drive, actually it drive very well, can see the refinement effort they put in.

Just that you might need to buy 2 units

is not about winning anything, is about sending a message.

not so appropriate comparison, like some lady accuse you of raping when u are innocent, using the stereotype of woman always kena rape by man and the sympathy of ppl to pressure u. even u manage to wash away the accusation, but the dent on your name is already there. will you counter sue to send a message or you going to suck it up?

in this case the lady saying the brake is going to get her killed, which is also very strong accusation. the company could have lost business because of this accusation.

here ppl think only kucing and MP will sue ppl because defamation? actually kucing no sue, direct lokap. kek

roblox LSS pon belom kena lokap ... ape mau takut

https://www.malaymail.com/news/malaysia/201...r-video/1743583

did not follow the story, what happened

really?
did dominos ever recover from their similar scandal?


i wonder what message dominos is trying to send when they called the cops few years ago?

did they ever recover from their scandal and did they eventually "win"?

i think people already forgotten what happened to dominos but the real corporation people/team remembered it every single day so they don't repeat it
and here it is chery doing it up a level by suing the customer
at which point will chery understand reputation that's tarnished will be irrecoverable

lots of similar scandal after the dominos case and these companies chose to just say sorry and survive another day which is absolutely wise and why they're still alive today

They think they are in China where people are easily scared to say things.

Bumi ini milik siapa?

Silent already. No news. Probably paid the owners off.

Suing the consumer? Hopefully this company bungkus liao

win the war lose the war... lol...

the fact the sued a user, no matter how good the car is, I will not touch it with a pole.....ever

the message to user is, stay away...

so Aussie recalled but Malaysia no recall for the brake issue?? hmmm

Malaysia recall the axle patah also australia chery never recalled theirs

the complain is not politically correct

so really batch issue?

You complaint i sue yewwwww

The message is clear, avoid the brand at all cost

Bye Shawn Xu

I wanna see who else wanna buy Chery after this

Or we have “mudah lupa” customers who still buy Chery after a month?

More like giving trash to MY because all very cheapskate or they underestimated the bad MY roads.

erm.. apahal with domdominonos? ayam tak tau eh

Aussie got no Puspakom.

cheap cars for sale soon . lol

Women drivers complaining about braking performance... hmm... interesting I should say...

Signal je terus potong... so I guess tekan brake mesti berhenti terus...

history repeat itself, last time chery a lot of problems, then sue owners
then cannot sell, then leave malaysia

haiya, this might works if only in China, cuz got govt support sue the owner for defame country brand, not gonna work in Malaysia la

Lol im lucky. I was thinking buying omoda 5 last year i swear to god. Lets see 3 more years how much used value

I think H (or is it M) brand got send LOD against their owners before to remove their social media posts talking bad about their cars.

In short Malaysia is land where money talk and gomen don’t care even if the consumers are clearly been bullied.

This post has been edited by msacras: May 8 2024, 12:51 AM

Website ordering banyak loophole (few years iirc)
Customer feedback....krik krik
Customer keeps using it and share in /k
Call PDRM on customer during pickup

Now in China has a movement of buying Tesla, because if your Tesla car got issue or problem, everyone is helping you condemning Tesla.
If you bought a China automaker car, and when problem happened, you are alone, and everyone will shout at you.

this really flew over my head. thanks

So as of today 9th May 2024..what's the update from Chery Malaysia and also those ladies that was affected with the issues?
All macam die down already...all settled already is it??

+1

dodged bullet thanks to my wife complain rear seat is cramp

cherry staff can start looking for other jobs dah tu

/k ev lover no come in comment one, must be salahan lady dunno how to drive ev, ev is the future

This post has been edited by TheEvilMan: May 9 2024, 10:37 AM

Chery or Sime yang sue?

Issue LOD already scare what ? Mana semangat pahlawan lawan tetap lawan. Class action sama dia balik la.

This post has been edited by Roman Catholic: May 9 2024, 10:39 AM

lol who wants to buy a Chery anymore

great marketing

That car not EV lah.

I think is to 🤫🤐