Chery Malaysia gets social media bashing for taking legal action against Omoda 5 lady owner

FRESH from having to refute an Omoda 5 owner’s complaints about non-functioning brakes, Chery Malaysia is facing backlash for suing the vocal lady Omoda 5 owner for defamation over – presumably – going overboard with her complaints on social media.

This was highlighted in a post by @thefaizzainal on X (formerly Twitter) which has been viewed over 791,000 times at the time of writing.


The seemingly car enthusiast went on to say that every marque has its fair share of problems. Unfortunately, Chery seems to be suffering from the public’s sceptical perception of China-made automobiles. That observation was backed up by a few comments displaying such bias.



One netizen succinctly pointed out every car make has issues – even luxury European marques like his BMW – except that he did not make a fuss about it online.



Many netizens though were unimpressed by Chery Malaysia’s course of action with some seeing it as bullying tactics against the hapless consumer.



Some netizens called for greater protection from the law for consumers.



Some netizens though tried to be objective, suspecting that the owner who got sued was a “problematic character”.

It was pointed out that other complaints were dealt with by Chery Malaysia without resorting to legal suits. Another netizen suggested that an overly kiasu attitude was the root cause of the lawyer’s letter.



While the finer details are unknown, it has to be said that Chery Malaysia’s decision to sue a customer has inadvertently brought on more negative publicity.

Whether justified or not, this is poor public relations from the distributor who must realise that in the age of social media, everything is open to conjecture.

After all, such action can lead to many potential customers turning their backs on the brand for fear of being served with a summons should they voice any displeasure over the product.

Over to you Chery Malaysia…. – May 6, 2024


Post-script: Apart from the faulty braking system issue brought up by Jc Jess above, another lady owner has also highlighted another severe defect with her Chery – this time, the car’s “back axle snapped clean off while driving in the middle of the road”.

Link: https://focusmalaysia.my/chery-car-marque-t...mer-complaints/

chery thinks suing owner would result a better sales? lol?

This post has been edited by y500: May 6 2024, 05:14 PM

Move on la

Why keep opening threads for the same thing

Looks like Cherry is 100% phailed company, they failed once in Malaysia, here's to hoping they failed again this time.

By suing an owner, new potential buyers will think twice before buying. They too worried kena sue for highlighting problems on socmed.

har? both also wimminz driver ? lol

reputation is going to be tarnished until couldn't even recover

chery's team must be those noob that never learn from the past experience.....*ahem* dominos *ahem*

Hahahahahahahahahahahaha

It works in silencing people in China o. The ccp will plotek the business there. Those negative comment against huashit byd is removed from the weibo tiktok etc. Deswhy come here act like commie gangster lo.

Looks like cherry malaysia is receiving instruction from cherry CCP using method out of typical CCP company playbook.

When got problem, we settle the people who raise the problem in the first place.

they bungkus once, hope they recover from this.

Let the court decide. If she can’t produce the problems in court, then she’s really tarnishing Cherry’s reputation. If the allegations that Cherry provided her with 2 other cars and she still complained they all have break problems too, then who is really telling the truth. She made the whole thing viral and the only way to settle is to go to impartial third party, ie. court. Why people need to jump to conclusions when court has not decided yet?

Agree.

They won't fail in this defamation war la

https://www.drive.com.au/news/2022-23-chery...ed-brake-fluid/

2022-2023 Chery Omoda 5 recalled due to brake defect: 5901 cars affected

The Chery Omoda 5 has been recalled after it was discovered a manufacturing defect could cause reduced braking performance.

Chery Motor Australia has recalled 5901 examples of its 2022-2023 Chery Omoda 5 small SUV due to a manufacturing error which could cause the vehicle to suffer reduced braking performance.

The affected vehicles are said to be 2022 and 2023 models. It is understood not every Chery Omoda 5 sold since launch in March 2023 is affected.

The recall notice, lodged with the Department of Infrastructure, says: "Due to a manufacturing defect, the bolt securing the brake pipe union may not have been tightened sufficiently."

“This could cause the brake fluid to leak and result in reduced braking performance. A reduction in braking performance could increase the risk of an accident resulting in serious injury or death to the vehicle occupants, pedestrians and other road users.”
Date of recall notice 8 February 2024
Make Chery
Model Omoda 5
Year 2022-2023
Vehicles affected 5901
VIN list Click here to download the list of affected VINs
Contact link Click here to contact the manufacturer

A full list of vehicle identification numbers for the 5901 vehicles involved in the recall can be found here.

Chery Motor Australia advises owners of affected vehicles to contact their preferred Chery dealership to schedule an appointment to have the vehicle inspected and fixed, free of charge.

Owners can also contact the Chery Motor Australia Customer Care Team by phone on 1800 424 379 or via email at recall@cherymotor.com.au for more information.

Big oof. Some Honda salespeople jumped ship to Chery now how? Tuck tail go back to HM?

Replace whole vehicle two times, but problem exist on all?

its hidden xixipee agenda to eliminate global population

owai

Chery Malaysia can learn from them.

is Malaysia the only place where u can easily sue people for defamation ?