Since it is already not installed properly, you lose nothing by seeing if you can dismantle and fix back properly. But if you can't do that, or are unwilling to do so, then get someone to do it for you.

Just move on with your life. It sucks, but you fight this becomes your word against theirs and the problem will drag on without resolution

The canopy not supposed to touch the ceiling. Will have sound if touching

The fan hook looks okay, seems to be bolted to concrete beam wood fixed on the top of the ceiling. The problem is the right side fan is touching the ceiling. Your video like the fan not resting on the rubber grommet properly. I suggest you dig the plaster ceiling a bit and flatten the metal furring channel a bit so that no longer touching. You should be okay as the cover will hide the wider hole that you make.



This post has been edited by stormer.lyn: May 6 2024, 06:02 PM

Wait a minute.... please check if the bolt of the fan actually goes through the middle of the grommet. It doesn't look like it does