Same problem whole afternoon. Cant transfer to pay loan instalment due!

Have to draw on GXBank account which is paying 5% interest.

I uninstalled the app, and re-installed. Still the same "Unknown Error" message when trying to log on.

If it is still problematic tomorrow, I'll have to call them. But reading the stories of slow response time in this thread, dunno how long the accout will be inoperable

This post has been edited by BWassup: May 4 2024, 09:29 PM

Yeah that's not the problem.

Mine is Samsung Android 14, the problem is still there just now.

Most of my spare funds was in Rize, but with GXB 5% promo, moved 50k there. Thankfully!

After 10 May, will not transfer GXB funds back to Rize, but will send it to KDI.

Still "Unknown error, please try again" message.

Amazingly unreliable bank system. 2 or 3 days already. Aren't they working over the weekend to resolve it?

If any Rize people are in this forum, please take action!

This post has been edited by BWassup: May 5 2024, 07:42 PM

Cannot log in.

Others also reported same problem past 3 days. Rize acknowledged the problem in reply to one of the posters here, and said they were looking into it since Friday or Saturday.

Meanwhile, the money is locked up.

Thanks for sharing!

12 hour cooling off period applies

It's such a small cap, could be used up in 2 days

Not really 50 winners. I think based on every cardholder's transaction, earliest transactions get it.

I tried using my RIZE debit card for the first time just mow, transaction was rejected, with reason "do not approve"

Do we need to do something to activate the card?

Tried to transfer out 50k in one transaction. Declined, asked to contact the bank.

Tried again in 2 transactions of 25k each. Both went through.

No idea why they keep changing the single transaction limit, as and when.

Last month I did RENTAS from Bank Islam to Rize amount 100k.

The transfer is not shown in my RIZE account but the account balance was updated later that day, and I was able to online transfer out 50k the same day.

The monthly statement which I just downloaded also does not show the 100k transferred in.

This is giving me jitters about transferring money in again via RENTAS, as there is no record of it in my account.

Anyone experienced this before?

This post has been edited by BWassup: Jul 13 2024, 11:13 AM

Yeah.

But the point also is that AlRajhi Bank should provide full and complete records of all transactions.

My goodness, what a thing to say

I transferred 100k to Rize, then transfer 50k out to another bank for use.

If I RENTAS separately to two bank accounts, there would be 2 RENTAS charges to pay.

Nothing suspicious at all.

I would think other people do this as well.

Really will never be shown the RENTAS funds in?? So dangerous if we forget to check our balances before and after the "invisible" RENTAS funds is updated to our balance. The money could be siphoned off internally, given so many banking frauds these days. Need to complain to the call centre.

Another problem I encountered past week:

Online payment to stockbroker failed after I had approved it, reason "unable to process. please try again later". The payment was not shown in my transactions page, however, my balance was deducted. I recall some discussion in this forum that such funds would be returned later. Since I had to meet the settlement deadline, after checking with the stockbroker that they had not received the funds, I proceeded to make another online transfer for the same amount. This time it was successful.

Next morning, stockbroker called to inform that they had received 2 payments of the same amount! Why did RIZE allow the first payment to go through after confirming that it had failed? It so happened that I had another settlement to make the second day, so I just used the duplicate funds to offset.

Imagine if any recipient of such funds refuses to refund the duplicated payment to us?

Also disagree with RIZE for not making immediate refund of failed transactions. If I did not have enough funds, I would not have been able to make 2 payments, and would be subject to forced selling of stock the next day

RIZE needs to buck up !

After September, depositors may moves funds out of RIZE anyway. How long can/will they continue to pay the highest bank savings interest rates ?

what is this UOB 4% promo? Thanks

We had some discussion a couple of months ago about Rize not showing the Inward RENTAS transactions either in the app or in the monthly statement, although the account balance is updated to include the inward funds.

Today I did another RENTAS from Bank Islam to RIZE.

Happy to inform that this time, the inward fund transaction is recorded in the app. No doubt it will also be recorded in the upcoming monthly statement.

There must be RIZE staff in this forum . Anyway, thanks for taking note and making the necessary system amendments.

However it took 6 hours from the time of transaction to time of credit. Don't know whether the longer transit time is due to BIMB or Rize, as it normally takes 2 hours +/- with other banks.

Rize cannot transfer out now. System error

Anyone knows what is KDI cut-off time for today value?thanks

With GXB rate down to only 2% on 1 October, we can expect Rize to drop their promo rates as well. Even 3.5% would seem optimistic?