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 Scary experience on new activation iPhone process, Think twice b4 buy from online seller

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TSjohny2k
post Apr 18 2024, 04:34 PM, updated 2y ago

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Last month I seek for Brand New iPhone SE 2022, because it is the cheapest iPhone in market. Finally I found it @ carousell market, there have2 different sellers which is selling RM1600 & RM1888.

1. RM1600 seller set is from Telco with remain 2 months contract.
2. RM1888 is from a retail shop, and looks like an Apple Authorized shop.

Finally I bought the RM1888 set, they provide official company invoice, and it's 100% brand new without activation.

I put my sim card in, follow the instruction to activate the phone. But is not successful, it say Unable to Activate, your iPhone could not activated because the activation server cannot be reached. Try connecting your iPhone to a Mac or to a PC with iTunes to activate it, or try again in a couple of minutes.

I choose to wait an hour and try again, but no luck, still get the same results. I have no choice, then use my Mac with iTunes. It works!! My phone finally activated, but having another problem, warranty status show already expire!!! doh.gif

I immediately call to the shop, the salesman told me that must call to Apple Malaysia to request change warranty status. Here I really need to say big thanks to that sales person, he is a very polite and patiently guy, he patiently explain everything clearly to me.

I install Apple Support app, and use the function inside to contact Apple Malaysia. Apple request me to email them the official purchase receipt, and say need 5 days to change warranty status. The fact, it took me almost 12 days to change warranty status.

Here is my point, Luckily for me not buying this iPhone from that RM1600 seller, because I'm sure he cannot provide official receipt for changing warranty status.

Just a little personal opinion to those who want to buy cheap iPhone from online market, please think twice before to buy.

1. Make sure it's a brand new set with official invoice from Apple Authorized Seller, try ask serial number & verify at official Apple website, make sure it's not activated.
2. An Information from Apple Support, they will refuse to change warranty status, if that invoice is not from an Apple Authorized seller.

This post has been edited by johny2k: Apr 18 2024, 04:35 PM
e_mc_square
post Apr 18 2024, 04:43 PM

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Is within the warranty period or warranty expired?
hightechgadgets8
post Apr 18 2024, 04:43 PM

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why need 2 threads?
WaCKy-Angel
post Apr 18 2024, 04:50 PM

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QUOTE(e_mc_square @ Apr 18 2024, 04:43 PM)
Is within the warranty period or warranty expired?
*
Old stocks.. expired warranty due to follow manifactured date.

Submit legit receipt to change actual purchase date for warranty.

That is how it works
TSjohny2k
post Apr 18 2024, 04:51 PM

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QUOTE(hightechgadgets8 @ Apr 18 2024, 04:43 PM)
why need 2 threads?
*
Oh bro, I think here is more suitable for this post right?? Will delete the old one later, main purpose is to share my experience to ppl. Thanks ya.
TSjohny2k
post Apr 18 2024, 04:55 PM

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QUOTE(WaCKy-Angel @ Apr 18 2024, 04:50 PM)
Old stocks.. expired warranty due to follow manifactured date.

Submit legit receipt to change actual purchase date for warranty.

That is how it works
*
Indeed bro. thumbsup.gif
buraqdunia
post Apr 18 2024, 04:58 PM

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The xtivation date count from?
TSjohny2k
post Apr 18 2024, 05:02 PM

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QUOTE(buraqdunia @ Apr 18 2024, 04:58 PM)
The xtivation date count from?
*
Hi bro, Is count from my invoice date. And it's legit to purchase new Apple+ now, mean 1 more year extended warranty from Apple Malaysia. It will cover:

AppleCare+ for iPhone extends your coverage to two years from your AppleCare+ purchase date and adds unlimited incidents of accidental damage protection. Each incident is subject to a service fee of RM 139 for screen or back glass damage, or RM 469 for other accidental damage.
uni_lib
post Apr 18 2024, 05:04 PM

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thanks for sharing. i never know iphone need to be activated... 😬😬😬.. since directly bought from mobile provider.
WaCKy-Angel
post Apr 18 2024, 05:31 PM

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QUOTE(johny2k @ Apr 18 2024, 05:02 PM)
Hi bro, Is count from my invoice date. And it's legit to purchase new Apple+ now, mean 1 more year extended warranty from Apple Malaysia. It will cover:

AppleCare+ for iPhone extends your coverage to two years from your AppleCare+ purchase date and adds unlimited incidents of accidental damage protection. Each incident is subject to a service fee of RM 139 for screen or back glass damage, or RM 469 for other accidental damage.
*
Hmm 2022 phone IOS version can update until what version?
What if no longer get IOS update and banking apps cannot use? Warranty covers ah? Lol
WaCKy-Angel
post Apr 18 2024, 05:33 PM

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QUOTE(uni_lib @ Apr 18 2024, 05:04 PM)
thanks for sharing. i never know iphone need to be activated... 😬😬😬.. since directly bought from mobile provider.
*
All phomes brands works same way.
Computers too.


e_mc_square
post Apr 18 2024, 05:53 PM

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QUOTE(WaCKy-Angel @ Apr 18 2024, 04:50 PM)
Old stocks.. expired warranty due to follow manifactured date.

Submit legit receipt to change actual purchase date for warranty.

That is how it works
*
1. RM1600 seller set is from Telco with remain 2 months contract.
2. RM1888 is from a retail shop, and looks like an Apple Authorized shop.

1. is 2nd hand
2. is new unit

so, it depends on what you want la.
You unlucky because the retail shop didn't do the warranty stuff for you, they should because it is a new unit.

For people who looking for 2nd hand, they don't even bother the warranty right?
SUSyong8999
post Apr 18 2024, 05:58 PM

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Glad you finally got it sorted, though. My sister bought an iPone 14 and also had a lot of problems with it.
TSjohny2k
post Apr 18 2024, 07:06 PM

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QUOTE(WaCKy-Angel @ Apr 18 2024, 05:31 PM)
Hmm 2022 phone IOS version can update until what version?
What if no longer get IOS update and banking apps cannot use? Warranty covers ah? Lol
*
Hi bro, this is iPhone SE 2022 with A15 Bionic Chip, which is same chip with iPhone 13 & iPhone 14. At lease still got 3 more years iOS update support.
TSjohny2k
post Apr 18 2024, 07:10 PM

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QUOTE(e_mc_square @ Apr 18 2024, 05:53 PM)
1. RM1600 seller set is from Telco with remain 2 months contract.
2. RM1888 is from a retail shop, and looks like an Apple Authorized shop.

1. is 2nd hand
2. is new unit

so, it depends on what you want la.
You unlucky because the retail shop didn't do the warranty stuff for you, they should because it is a new unit.

For people who looking for 2nd hand, they don't even bother the warranty right?
*
Hi bro, both of them also brand new with not activated. Already check their serial number before buy.

1. He get this phones when he sign up with a telco bundle plan, but he never unboxed, put in SIM card to activate.

Hm…. Actually some of the 2nd hand also got warranty remain.
e_mc_square
post Apr 23 2024, 05:26 PM

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QUOTE(johny2k @ Apr 18 2024, 07:10 PM)
Hi bro, both of them also brand new with not activated. Already check their serial number before buy.

1. He get this phones when he sign up with a telco bundle plan, but he never unboxed, put in SIM card to activate.

Hm…. Actually some of the 2nd hand also got warranty remain.
*
ohhh, that mean there are still chance 1. able to activate for you is it?
TSjohny2k
post Apr 25 2024, 03:15 PM

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QUOTE(e_mc_square @ Apr 23 2024, 05:26 PM)
ohhh, that mean there are still chance 1. able to activate for you is it?
*
1. Yes bro, is still have a chance to activate the phone. But is too risky, with just RM300+ different, is not worth it.

 

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