Recently, I ported into CelcomDigi and have been unable to receive OTPs for over a week now (even though some say it should only take 72 hours). I can’t even receive OTPs from CelcomDigi itself when submitting inquiries (then OTP sent via email). I keep submitting inquiries, but they don’t address my questions. Instead, they simply tell me to contact the bank and then mark the issue as resolved. This is extremely unprofessional. Before porting in, I had no issues receiving OTPs.

I can’t believe this issue has existed for years without being resolved, as I discovered through a quick search online. It seems CelcomDigi is simply avoiding the problem rather than solving it. I’m now planning to port out to Maxis.