Common doesn't mean right. Well I'm just jabbing your
apa sarahan joke, but in all seriousness it's still up to TS to decide his own moral compass.
My 2 cents as a lady POV in a relationship:
I enjoy being pampered and it's easy for me to demand more over time, or that he does less over time. Basically, either side may take one for granted. I try to remind myself to be grateful for his gestures and to return with affection/appreciation/my own side of gestures.
Now the question is, did he take her for granted, or she took him for granted? It's very subjective and vague to hear only her side of story and even that can be lies, so you'll need to observe more or, ironically, hang out with her more to learn more about her. I think hanging out as friends is fine, but of course there's also emotional cheating you'll have to consider. Don't be surprised if the bf confronts you one day.
Lastly, I think people stay in relationship (even when it's already broken/toxic) is because it's already the comfort zone, change is often difficult... It sounds like she's looking for you to be her next comfort zone. I don't know if it's a good thing -- I generally believe in slowly building up / fixing a relationship, breaking up would be the last resort. Idk if she tried enough yet.
Interesting view - I agree that romantic love includes give-and-take / to love and be loved, but I prefer not to call it transactional as I think it gives a feeling of rigidity, as if you need a balance sheet to track how much you're getting or giving. Romantic relationship is a partnership/codependency where both sides does something for each other.