Thanks for the tip!

As an update, I've sent them an e-mail with all the screenshots and will see how long they take to reply me (whether it's REALLY seven working days).

Just some datapoints, in case anyone else is in same situation as me:

Phone Model: Samsung Galaxy Ultra 23 (Android)
Aeon Bank App Version: 1.35.1

Issue: Can't login via biometrics, PIN or Password. Wiped cache, deleted app from phone and GooglePlay history, powered off phone, reinstlaled, same problem. No error message. Just can't go pass "continue" after entering password.

using same phone and same app version as u. no issue for me. could be ur phone problem. can try some other phone if urgent.

Thank you.

Update: TLDR my issue was resolved.

I just called the Hotline again and got another CS. He asked me to try another phone (I used my husband's, also Samsung Galaxy Ultra 23), and I was able to press continue, and received an OTP via email, but then reached an "Approval Required" page saying I needed to approve the transaction via my linked device (my phone, which couldn't log in).

CS kindly submitted a request for me to Unlink my phone, so that I could login via my husband's phone.

Once my phone was unlinked, I logged in using my husband's phone.

Then I tried to login using my phone... And I could proceed!!! (After receiving an OTP via email and approving the linking request using my husband's phone).

Ugh, super convoluted and long process to resolve this issue.

Thank goodness for the 2nd CS who was very patient and innovative in trying to troubleshoot, compared to the 1st CS who simply asked me to wait 7 working days.

this is most likely down to experience of the CS. the 2nd person u spoke to probably encountered the same problem and got the resolution whereas the 1st person has not.

This part I am confused, you logged in with your hubby’s phone then you logged in with your own phone. Can you do that, logging in with 2 phones or you need to unlink your hubby’s phone 1st?

This post has been edited by leanman: Jul 8 2024, 10:22 AM

That is why don't put all egg in 1 basket... Imagine all saving in aeon then suddenly need use rm5k cash... Then how? Put some in rize lo... 3.88 vs 3.80 not much difference if amount is not too big

That’s why completely digital is not good. Nothing beats walking into counter and fill in a form when the internet fails.

I have tips to get money if AEON Bank inaccessible but only if you have at least virtual card. Add AEON Bank card to ShopeePay (if you want small amounts)/TnG (now marked as debit card) then transfer back to other bank. I did this before when they did the 6 pm maintenance which is very bad timing.

Not working if you have no access to AEON Bank card info 🫠

Arsyad1105 if app cannot login and didn't write virtual card number down, cannot add to shopeepay/tng right? (unless using phone NFC to scan card details)

This post has been edited by Medufsaid: Jul 8 2024, 01:55 PM

Anyone knows the current 3.88% interest will be valid till when? Can't seem to find this info. Thka

31st Aug

got quota also... cant remember is 1billion or how much
if u dont want risk it just move to Rize 3.80% until end of September

same thing would happen, every thing is digital
system down bank also cant give you money

you never experienced before?

is not like you can login same account in 2 phones
when you try login in to a new device
your apps in old device would allow you to go unlink it

buy new phone better dont kill off apps in old device
you need old device to unlink them then
only can use apps in new device
or you would need CS to help you.

1. Since I couldn't access my Aeon Bank app on my own phone, CS initiated unlinking of all devices. I then logged in with my husband's phone (which became my Linked Device).

2. Attempted to log into my phone (second device) which triggered an Unlinking Approval request on my husband's phone

3. Once my husband's phone approved the Unlinking request, I could log in with my own phone.

Prior to the 2nd CS suggesting this fix, the first CS created a ticket for me, and until now no one from their technical team has initiated contact. Their technical response time is 7 working days which is frankly ridiculous for a digital bank.

This post has been edited by lilsunflower: Jul 8 2024, 11:40 PM

Yes so prefer to link siap2 on both of that e-Wallet. Useful for other bank too if there's no card maintenance happening.

Finally AEON did it.

Thanks!

AEON bank app is very buggy.
Had to uninstall install to perform transfer

now when login see white page with welcome only.

For me, so far so good.