We sincerely apologise for the delay and any inconvenience caused. We’re pleased to inform you that the issue where some customers received a “cooling-off” security message after updating their device or app has been fully resolved.

The message appeared due to a one-time update of your device information and will not affect your future use of the app. Please rest assured that your account and funds remain secure, and all Boost Bank app features continue to work as usual.

We appreciate your understanding and patience as we continue to strengthen our security systems. Should you need any further assistance, please don’t hesitate to reach out.