I bought a nr5103e, using with umobile sim card on 5g. Been happily using, until 3 days ago it suddenly stop.

The led on the router shows its connected to internet. Even when login to the control panel, however any of the device connected would not able to ping.

Tried reset and set the apn still the same. Took out the sim card and put in phone. 5g works.
Put maxis sim card in the router, it works.
It just doesnt work with u mobile sim card that it used to work.

Am already at lost. Any expert can advise? Seller suggest to change imei but google fail me on how to change.

What is the APN name you input for umobile ?

Try this :

Name U-Mobile-INTERNET
APN internet

This post has been edited by 4WD_er: Jan 20 2024, 03:05 PM

Even i never use 4G modem, are you use modified modem that bypass unlimited umobile quota?

What U Mobile plan are you using?

Tried, doesnt work

Nope, as already have 1000gb. Dont need to bypass

U 98, 1000gb, i dont think it makes any difference, been using it around 2-3 month

U98 plan was not intended for modem use...

https://www.u.com.my/en/personal/support/te.../new-u-postpaid

Consider U Home 5G
Cheaper even, RM68
1000GB also

It only started 3 days ago right? Obviously U Mobile have started blacklisting the Zyxel NR5103 modem IMEI range for all its mobile plans (except for the U Home 5G) to avoid its users from using the postpaid/prepaid mobile only plans inside a dedicated modem.

The Zyxel modem is now among the most popular model used everywhere in Malaysia. Not surprised they finally banned its IMEI for all its mobile only plans.

Bad news is that IMEI is non configurable for your Zyxel model as its firmware not open source based. The only options you have now is:

Either you subscribe to a data only broadband plan like U Home 5G/Yes Flexi 5G Broadband plan, or you'll need to change your modem which allows IMEI modification(if you want to keep your U98 plan but no guarantee the ISP will deploy further prevention methods in future).

For some suggestions, the Arcadyan & Olax branded modems can do IMEI modifications but they don't perform as well as the Zyxel because it's not tested well or supported by the local ISPs.

strange umobile dont want extra money
modem router u98 with ultra hotspot downgrade to u home 5G 68

very likely your IMEI is blacklisted by U-Mobile. Not sure if this modem can change IMEI or not

They don't want their mobile plans to get overlapped and mixed up with their 5G home broadband plans.

Some of their subscribers have used their main Postpaid plans to access cheaper supp lines to use in their phones instead.
Later their marketshare will be affected allowing mobile plans to compete directly against home broadband plans.

The Zyxel model which TS said he is using comes with stock firmware. It is not possible to change its IMEI.

How to confirm if the imei is block? I dont want to change my plan only to find out that i cant use it. Then need to change telco

Try this again :

Nama: UMOBILE Internet
APN: internet

OR

Name : U Mobile
APN : my5g

This post has been edited by 4WD_er: Jan 21 2024, 02:00 PM

Tried, its not working

Have you tried your UMobile U98 SIM in a 5G phone?
If it works and you can access the internet means your U98 mobile plan account is not barred.

Have you tried another telco SIM with 5G access in your modem?
If you can access the internet after swapping the SIM card of another 5G based telco in your modem means your modem is fine.

Lastly before you throw away your modem, since U Home 5G is contract free, why not go get one and try it in your modem?
If it works confirmed it's your U98 Mobile plan SIM that has blocked by U Mobile to be used in a modem!

*Just for precaution sometimes U Mobile 5G service can have downtime, do repeat a 2-3 times before confirming.

This post has been edited by petpenyubobo: Jan 21 2024, 06:30 PM

A few days back there has been a slew of complaints from people using their postpaid U Mobile U98 in modem suddenly not being able to surf despite being connected. Check out U Mobile's FB page. When brought up to them they simply say U98 is not meant to be used in modems. Not sure if problem still around

aiyah..... i should have read this earlier.

2 days ago, just ported a spare prepaid sim to umobile P38 to be used on my nr5103e.
was using yes5g broadband rm58 the last few months. but sometimes the browsing can be patchy.(i'm in subang jaya, near a school so its quite full-bar)
so i thought wanted to try U38 that has been upgraded to 120GB.

too bad, now the sim works in phone. but when placed in the nr5103e modem, wifi-clients shows 'no internet'.

Looks like have to continue using yes broadband rm58/month... or has anyone tried the yes postpaid rm35(now upgraded to 150GB) with 5g modem(such as the nr5103e) ?
any advice appreciated.

umobile blok mobile plan postpaid / prepaid to use with modem
must use broadband plan

yes just close one eye

i had cancelled my u38 share plan and subcribe to u home 5g plan and now it is working.
My fren that use u38 plan on a laptop WWAN also have the same issue too.