i also got washer dryer from panasonic, also bought from senheng with extended warranty. since bought around 2022, i have raised like 5 to 6 SR already for this machine alone. so far, all repairs done albeit waiting for parts usually took 2 3 weeks, so downtime really not syok feeling one. there is one time the technician came, inspect problem, but turns out created another problem. also there was one time, they took the machine for repairs, upon returning it, even louder sound coming from the machine..service partner really lousy, i tried to ask senheng change service partner, they said no choice because of my location.

but recently, touch button got problem, service partner said not covered under extended warranty..so i try get confirmation from senheng, they confirmed the statement, without giving the exact point where does that excluded from the coverage. this will be my last purchase from senheng i guess..