last time I cancelled their service because of their agent used my name without my 'will'.

Last year I apply CC with 1 bank & the agent also offer will's service to me, but i decline. Instead, she says I could reject the service later on. Unfortunately, after 1~2 month I received my CC, I saw they charge the will's service to my CC statement. WTF!

Then I wrote a latter to the bank to reject that transaction, complaining to that bank (will's deparment), Amanah Raya Berhad & Bank Negara. A month later I received my money back...

~ I lost my trust to them. How can I trust them from what they do to me even when I still live?