QUOTE(msrazi @ Jan 9 2025, 02:04 PM)
I think u were SWU3.0 800mbps user upgraded from 500mbps. So SWU4.0 500mbps upgraded to 1gbps directly because no more 800mbps plan. Mean 10X Turbo 800mbps upgraded from 100mbps not eligible for 1gbps upgrade, the reason why it's cancelled.. already RM109. Sound fair.
I installed unifi back in late 2015...and was bundled with fix line, Internet and Unifi TV (triple play it was called, which at that time, you can't separate the package) ....I think it was 30Mbps at that time which i dont remember the price anymore...after that offered 50Mbps for Rm10 more or something like that....then there's free upgrade to 100Mbps, 2018 due to Gobind as Communication minister at that time , pushing ISP to lower the price and TM opted to free upgrade to existing customer, which I got 800Mbps. Never touch SWU and anything similar ...
I don't mind if I'm not eligible from the beginning , since I didn't push anything towards it.....the issue was, I was offered by TM, I agreed , and suddenly cancelled....! That's not acceptable !!
Anyway TM people called this morning, its from my local TM Point....they still investigating why it was canceled bla bla and gave them 14 Business days to answer....and tries to trick me to close the case first.....which I refused .
Lets just say how it plays out....calling 100 just not an option...the line always bz.! *sigh