Anyone has issue with their postpaid data plan dropping by half since mid of last week?

One of line under family plan data went down from 10GB to 5GB. Calling the help desk seems to be the standard answer something went wrong during system update and many customer faced the same issue.

Waited for 1.5 hour to meet up a Digi representation at Digi Center and was only told not able to resolved and logged a ticket. Was told that I should get an update by today.

Today got a reply on the ticket with standard, useless reply from Digi asking for more information for validation, basically to extend their SLA by asking some standard question, and asking for overly sensitive, personal question.
Where can I report this issue that Digi is trying to collect excessive personal information ?



This post has been edited by Sitting Duck: Oct 21 2024, 09:18 PM