May 2 2024, 02:04 PM
QUOTE(NagaK @ May 2 2024, 01:55 PM)
Yes I went to Digi store Klang this is what they told. For confirmation I called Digi Helpline also they mentioned it same. To care customer they recontract the line even without customer knowledge
if you opt in for celcomdigi 40/50 SE, those legacy plan under digi postpaid40/60 those day, so you will get 12 month contract if you want to get extra data. If you stay on old plan, you need to activate 5g each month, where Digi refused to do so.i was once kena by their undisclosed term, where i sign up for value added service - not for device, not for plan, but i was told i was on contract, if i am to UPGRADE my postpaid plan, i will have to bear the penalty, but in their terms of value added service, only say penalty when customer terminate the service or downgraded the plan.
after complain to MCMC, Digi insisted they are right! this is riduculous and unfair, no transparency, as when i went to branches, they told me this is how they interpret, despite the black and white from digi website.
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