is it? maybe they are making loss due to this feature? becos almost all prepaid rm1 = 1 day validity.... so minimally, any prepaid users will contribute minimum rm30 per month to telco. digi is an exception due to this feature.

anyway, my current account validity is until 17 feb 2025. while i have my currrent plan valid until 16++ days later. will need to wait till over 17 feb 2025 to tell if it is the case.

anyway, i just want to finish up the credits in my prepaid account and port back to hotlink prepaid. so dun bother about this anyway haha.

As a consumer I dun think we are deserved this kind of behaviours from the staff. And obviously they are taking consumers as granted now at the expense of consumers which we should never encourage.

I highly suggest that as consumers we should voice out to make the complaints to telco and MCMC to let them realise their mistakes and stop this kind of behaviours.

it should be free.. i replaced mine few months back by converting from physical sim to esim. and i went to digi store (official and not 3rd party authorised dealer).

FAQ clearly stated that the request to convert is free (i never see anywhere mentioned any rm10 replacement fee).

anyone who went to request for esim replacement, should show them this and demand for free replacement without listening to the shxt from them.

https://help.celcomdigi.com/support/solutio...39641-digi-esim

they provide free home fibre but it is not a must to accept before u can buy a new iphone i supposed??

no receipt? indeed. i went to replace mine at digi store (official) also no receipt given for the replacement and it is FREE.

https://help.celcomdigi.com/support/solutio...39641-digi-esim



no receipt = no evidence. very smart.

if anyone had done fibre broadband installation (landed) before with one of the service providers, may also encounter the situation, that the installers (which should be their vendor), asking for instalation fee to lay the fibre cable to the house. usually they can ask as high as rm200 or higher, and one can bargain for the cost until agree to install. but one might not notice is that the standard installation is actually FREE for the first 50 meters of cabling. 50 meters is very long one must know, typical landed house to pull the fibre cable from the pole or the box outside to inside the house can NEVER exceed such length and unless u request for non-standard installation such as concealing the cables etc..

again after the installation, will have no receipt given for such CHARGED installation except the usual completion form from the service provider with no additional cost mentioned.

so even later u complaint to the service provider, nothing they can do unless u can provide the receipt for the money u paid to the installer.

but it is certainly 100% free for such installation. so any extra cost paid is a 'donation'.

in other thread of the sub-forum, i raised this before, some even commented that it is no harm to give such donation which they said the installers are earning the money hard also which I do not agree la.. this is totally different things. If they did a good job, u want to treat them a drink or give them tips toward the end, it is ur choice. But if they demand the installation cost, the act itself is technically crime already.

https://help.celcomdigi.com/support/solutio...39641-digi-esim

yes, consumers should be more aware of their rights, but obviously this is something that is extremely poor in bolehland. many consumers are not aware of their rights or some would rather save the troubles by just paying whenever they are asked to and dun bother to pursue the case.
you are right that, this should be published for public awareness.

it is 50m free, if u check the faq on the website.

Yes certainly no charge.

I was also on physical sim and wanted to change to eSIM. Went to digi store A, the staff said only postpaid can get eSIM. I left.

Went to store B, when asked for eSIM, straightaway the staff changed to eSIM for me for free without any questions asked.

Obviously this is individual branch or individual staff evil behavior.

Dun understand, u are on postpaid and request to convert to prepaid or what?

new prepaid for digi indeed must be physical sim first. then like u said, subsequently only can convert to esim. If completely new to digi and sign up a prepaid, maybe need to pay this is common Becos need to buy starter sim pack. whether is it rm10 then I am not so sure.

If port in from other telco to new digi prepaid, it is FREE, even for the physical sim given. I had done this recently only.

And once no ported over, can go to change to eSIM. And again it is also FREE.

This post has been edited by westlife: Jan 6 2025, 11:21 PM

u mean ur prepaid is now from eSIM of one phone to another phone eSIM so rm10?

This post has been edited by westlife: Jan 7 2025, 02:09 AM

i think the correct way should be request for QR replacement for the esim so that u can add it in the new phone.

For one who is already on esim, no reason they can reject if one lost the phone etc...

If I uncheck the button, the plan will be terminated immediately rite? Even the plan is not expired yet?

Ok. Then I can only do it later (just before the plan is about to expire). 🤪

transfer to ur family members or sell to ur friends....

seriously who really needs 500GB of mobile data?

unless one really has no fibre broadband at home...
i would think that if a typical person who only uses internet while on the go, by rite, 40GB should be sufficient. if really heavy usage, 60gb to 100gb should also be more than enough...

i ported two times from hotlink to digi and i do it at digi store... both times also FREE....they just passed me the physical sim and it is ported successfully within 24 hours...

For celcomdigi kuning, if after credit expired, can still last for how long before the no is terminated?

Ok ok thanks bro for the clear info.

My another qns, if my current balance is rm27 expiring today.

Within the 60 days I can top up rm5 to make the existing balance rm27 also active to use it to subscribe to rm25 monthly and reset my active period to 30 days rite?

i had been testing hotlink in terms of coverage and speed for almost 3 weeks+ now...
so far so good, there are some blind spots but overall still ok..

for digi i think overall still slightly better than hotlink...

so still deciding if i want to really switch to hotlink or not...

if got two lines then it becomes redundancy which are good, but most ppl likely will only have one active line so still need to decide between the two to see which one is better.

i think higher chance i will go for hotlink in the end, becos i personally prefer maxis as telco more...
and hotlink is the only one that has free data roaming for some asia countries... can be useful when i visit bangkok next time.

and i found out hotlink has more random promo more than digi now.. digi used to have free credits etc for top up.. but now super super rare..

but i need to use up my remaining rm27 first... at least top up to subscribe to rm25 plan for one more month before i switch to hotlink...