QUOTE(ZZR-Pilot @ Jan 3 2024, 05:08 AM)
Yesterday they sent my wife a quotation for her to pay, even though the bike is still under warranty. First they claimed they had to tear down the whole engine so it needs fresh engine oil when reassembled. Then they said the bike is almost due for a major service at 20000km anyway, so might as well do it.
My problem with this is:
1) Engine tear down! At under 20000km? What the fuck????
2) They still *REFUSED* to say what the problem is. Huge red flag.
3) Manual says major svc is not due until 40000km.
4) The parts they quoted are not stuff needed for major service. Air filter, coolant & brake fluid all need to be replaced at 20000km. Either they don't know, they're incompetent or they're bullshitting my wife.
5) If they really had torn down the engine, they should definitely charge for coolant as well. The fact they didn't is telling.
6) They backdated the quotation. Sales ppl do this to pad their numbers, which may reveal the actual motivation behind this amount.
I'm starting to think Mforce ppl are full of shit & they're not honest.
By acting like that, they're just shooting themselves in the foot. They should always follow the maintenance schedule as specified by the factory like all respectable authorized dealers should, unless it is an extraordinary situation that arose. This action does not do well for any future sales. It will probably scare more people away from the brand which I feel has pretty good products. As usual the key is many times, the people handling the brand.My problem with this is:
1) Engine tear down! At under 20000km? What the fuck????
2) They still *REFUSED* to say what the problem is. Huge red flag.
3) Manual says major svc is not due until 40000km.
4) The parts they quoted are not stuff needed for major service. Air filter, coolant & brake fluid all need to be replaced at 20000km. Either they don't know, they're incompetent or they're bullshitting my wife.
5) If they really had torn down the engine, they should definitely charge for coolant as well. The fact they didn't is telling.
6) They backdated the quotation. Sales ppl do this to pad their numbers, which may reveal the actual motivation behind this amount.
I'm starting to think Mforce ppl are full of shit & they're not honest.
Jan 3 2024, 08:28 AM

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