Joining in the fun. Looking forward to another great game shop. The following are just some suggestions I would like to see as a Customer.

1. Knowledgeable staff who are gamers or at least read up on latest game releases. So no bullshit. Otherwise, no difference with idiot gameshops at Sg. Wang.

2. Never ever sell 2nd hand units as new. Old machines or games should be at a 2nd hand corner with cheaper prices clearly stated.

3. Place should be smoke free and well maintained. Staff should be in proper uniform.

4. Provide free parking for the 1st hour with every game purchase. Can be in the form of a RM2 rebate/discount.

5. Provide "Drive Thru" service. Customer can call and a staff can meet the Customer who will stop across the road to pick up and pay without having to go into the mall itself.

6. Don't just focus on the Customer. Ensure people who came along with them like kids or friends have a comfortable place to wait 10 to 15 mins while the Customer is buying. More stools or a place to sit comfortably would be good.

7. For big game launches like Halo3 for example, you should give out specially designed mousepads or faceplate stickers which will not costs too much to produce for Customer who pre-order from you.

8. Most importantly, if you ever provide a mobile phone or email or any form of contacts for enquiries - make sure you reply promptly. Accept that Customers are anxious to know more and will keep asking questions.

9. Introduce "Price Matching" for your items. If a Customer can provide proof and not just hearsays about the same product is being sold at a cheaper price elsewhere.

10. It's good to associate with a local gaming magazine for cross promotions, but ensure that any employees from that magazine do not go around local forums bashing members with judgemental remarks. Bad PR is suicide.

This post has been edited by ps360: Oct 25 2007, 02:30 PM