Xiaomi Mi 11 – Faulty Wi-Fi/Bluetooth & Blurry Camera Issues

My Xiaomi Mi 11 started having serious issues after nearly 2 years of use. The Wi-Fi and Bluetooth chip failed, and the main camera became blurry after about a year, despite the lens being completely scratch-free. (This blurry camera issue seems to be a known problem with the Mi 11 series.)

Thankfully, the phone was still under warranty. However, I nearly got scammed by Xiaomi Malaysia when they attempted to replace my Mi 11 with a Mi 11T — a clear downgrade in terms of features and performance.

I pushed back and made it clear that there were only three fair options:

1. Replace my unit with the same model (which wasn't feasible as the Mi 11 was already discontinued),
2. Offer an upgrade to a newer model — ideally the Mi 12 (Mi 13 had already been released by then),
3. Provide a full refund.

After going back and forth with Xiaomi Malaysia and receiving no meaningful update, I filed a complaint with KPDNHEP.

A few hours after submitting the report, I got a call from Xiaomi Malaysia — they agreed to issue a full refund. The money was credited to my bank account within 7 working days.

Lesson learned: never again.

This post has been edited by sHawTY: Jul 17 2025, 09:27 AM

Just the standard 2-year warranty.

This post has been edited by sHawTY: Jul 17 2025, 09:28 AM