Hi all, did anyone complain anything to MCMC before?

I am a seller in Shopee and recently Shopee forcing seller to use Shopee Xpress. Knowing that Shopee Xpress is terrible, we wish to disable it and use other courier but Shopee dont allow.
Wanna ask if i complain to MCMC how would they handle it, does anyone know here?
We have concern also if MCMC show them whose the seller complain ended up Shopee revenge and do dirty tricks to our store.

Detail of the story:
Last year we have one order under Shopee Xpress, a few item missing inside the package.
We successfully disable Shopee Xpress. Then recently Shopee curi curi enable it without asking, we complain why is it enable without informing but they keep dragging the issue.
Then now ask us submit request to remove, but reject us afterward saying missing/damage is not frequently happen (August itself lost 4 parcels and 2 damaged!!! )
Email them asking how can they just enable the Shopee Xpress without asking since it is disabled last year but they refuse to answer.
Even walk in customer telling us that Shopee Xpress is terrible.

Is this reason able to report?

Ya, i saw the courier complain page in MCMC website. But wondering how are they handling it.


Hi, thank you for your help.
You mean the staff name Fami?
I think now they have some team to manage it and curi curi open it for seller. because mine was supposed to disable.
They are managing things from behind now. Terrible.

This is what i am worrying. I wish that if MCMC just involve, investigate and force Shopee to let seller choose what to use. if in the whole process without announcing who report the case that will be fine.

Dua dua abang adik. I prefer DHL more. not 100% but at least much better.
This is the first time losing 4 parcels in a month

Actually dont you think the way you see it might indirectly causing the quality in service field getting worse?
so if all the company in a sector behave like this, what you get?

Totally agree!

Understand, but not sure why they are forcing seller to use.
Actually few months back, they enable it for us, we did monitor whether is it improved, if yes we dont mind also.
But really cannot, few parcels is damaged and lost, it is causing trouble to us.

Thank you for your advice, we do have our store and keep our customer to deal directly with us for bulk order or long term supply.
But still Shopee get quite a lot of sales.

Ya, looking into his comment. Hopefully can know more on how MCMC handle it. May be i should call them for this.
Thank you very much for your advice


Many customer complain about this. Or they want to hit KPI, just say delivered. then send the parcel next day.


I thought so too. just recent few months it started back. Shopee is hunger for money may be.
Thank you very much for your info, will check that.