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 help me, how to get refund from mcdonald?, they cancel my order but already paid.

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TSAcher13
post Sep 29 2023, 11:03 PM, updated 3y ago

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Last week I order mcdelivery paid by online banking, thing is later they call me and ask me cancel the order coz no rider to make delivery.
I just said ok only coz I thought after cancel like that they will refund me, manatau one week later still no back refund.

the mcD app only got show purchase but no status one, how do I proof no delivery? haiyaa

their FB, whatsapp no pipul reply one.

pls no troll, this is serious kopitiam here.
MrBaba
post Sep 29 2023, 11:06 PM

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Go talk to the branch manager . Else email to Thier hq , the reply quite fast 24-48h
ry8128
post Sep 29 2023, 11:18 PM

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Didnt experience anything like this before, but i think you can go to the branch you order and give them your order number, explain to them what happen. They should have a record if they make the delivery or not.

Unless if the rider scam you by saying no rider but he himself eat your food.
lynch
post Sep 29 2023, 11:36 PM

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Experienced this before. No worries, they will transfer back the money to your bank account the next day automatically.

This post has been edited by lynch: Sep 29 2023, 11:36 PM
trix
post Sep 29 2023, 11:37 PM

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have you cancelled the order in the app?
pull down on the mcdelivery tab, find your order, cancel it
else call 1300 13 1300
pisces88
post Sep 30 2023, 01:09 AM

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talk to manager
tinkerfy
post Sep 30 2023, 01:14 AM

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Hope its not 30days like KFC.
mini orchard
post Sep 30 2023, 02:35 AM

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QUOTE(lynch @ Sep 29 2023, 11:36 PM)
Experienced this before. No worries, they will transfer back the money to your bank account the next day automatically.
*
But TS said one week no refund wor !!!!

Don't give TS false hope .

This post has been edited by mini orchard: Sep 30 2023, 03:13 AM
gashout
post Sep 30 2023, 08:11 AM

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QUOTE(MrBaba @ Sep 29 2023, 11:06 PM)
Go talk to the branch manager . Else email to Thier hq , the reply quite fast 24-48h
*
QUOTE(ry8128 @ Sep 29 2023, 11:18 PM)
Didnt experience anything like this before, but i think you can go to the branch you order and give them your order number, explain to them what happen. They should have a record if they make the delivery or not.

Unless if the rider scam you by saying no rider but he himself eat your food.
*
QUOTE(pisces88 @ Sep 30 2023, 01:09 AM)
talk to manager
*
they are more than happy to entertain your case...to them, its just a burger or some chicken...

go to the branch talk to manager yes
Thrust
post Sep 30 2023, 08:14 AM

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Just call your credit card issuer and initiate a chargeback.
Lembu Goreng
post Sep 30 2023, 08:53 AM

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why dont you just call back the number they called you from?

TSAcher13
post Sep 30 2023, 02:40 PM

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Wtf, McDonald app updated no more order history?
TSAcher13
post Sep 30 2023, 02:48 PM

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QUOTE(trix @ Sep 29 2023, 11:37 PM)
have you cancelled the order in the app?
pull down on the mcdelivery tab, find your order, cancel it
else call 1300 13 1300
*
I just checked today, no more order history from the app wtf.. use browser also nothing recorded.

QUOTE(Thrust @ Sep 30 2023, 08:14 AM)
Just call your credit card issuer and initiate a chargeback.
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but debit card can?

QUOTE(Lembu Goreng @ Sep 30 2023, 08:53 AM)
why dont you just call back the number they  called you from?
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no pickup after I tried, maybe its those phone for calling only.
Thrust
post Sep 30 2023, 10:52 PM

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QUOTE(Acher13 @ Sep 30 2023, 02:48 PM)
I just checked today, no more order history from the app wtf.. use browser also nothing recorded.
but debit card can?
no pickup after I tried, maybe its those phone for calling only.
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Can as long as it is from Visa or Mastercard.
xHj09
post Sep 30 2023, 11:09 PM

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lesson learnt

don't be the one to cancel, always get them to cancel it.
TSAcher13
post Oct 1 2023, 09:03 AM

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QUOTE(xHj09 @ Sep 30 2023, 11:09 PM)
lesson learnt

don't be the one to cancel, always get them to cancel it.
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they cancel one, not me.

LigmaBawlsss
post Oct 1 2023, 10:07 AM

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QUOTE(Acher13 @ Sep 30 2023, 02:48 PM)
I just checked today, no more order history from the app wtf.. use browser also nothing recorded.
but debit card can?
no pickup after I tried, maybe its those phone for calling only.
*
Check your email.
Mr.Robert
post Oct 1 2023, 10:36 AM

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Dispute the transaction with ur bank

 

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