Sep 18 2023, 04:39 PM
QUOTE(soyusa @ Sep 15 2023, 09:32 PM)
Finally… I just signed up SWU 3.0 (300Mbps bundle with Ruby plan for existing customer at RM149) from Unifi Store @ IOI City Mall, current plan is Super Value YEP 2019 (100Mbps + Ruby pack + Std Voice RM20) for RM129. The pic shared by Unifi staff stated this is number #11.
New package comes with FREE:
- Speed upgrade to 500Mbps (12 months)
- waive for 6 months bills
- new Unifi Plus Box (UPB)
- 2 unit wifi 6 router + mesh (model is depends on available stock)
- std voice call (rm20)
Well… at least it's free new UPB with monthly bill RM149, better than previous offer at RM189 then get free UPB.
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For 500Mbps is RM219 (SWU 3.0 - number #12 in pic shared by Unifi staff) … the only difference with 300Mbps is speed upgrade to 800Mbps (12 months), the rest are the same (wifi 6 router, UPB, std voice call + waive for 6 months)
Feel so outrages now... New package comes with FREE:
- Speed upgrade to 500Mbps (12 months)
- waive for 6 months bills
- new Unifi Plus Box (UPB)
- 2 unit wifi 6 router + mesh (model is depends on available stock)
- std voice call (rm20)
Well… at least it's free new UPB with monthly bill RM149, better than previous offer at RM189 then get free UPB.
==================
For 500Mbps is RM219 (SWU 3.0 - number #12 in pic shared by Unifi staff) … the only difference with 300Mbps is speed upgrade to 800Mbps (12 months), the rest are the same (wifi 6 router, UPB, std voice call + waive for 6 months)
Changing plan from Super Value YEP 2019 (100Mbps) to SWU 3.0 (300Mbps) need to go through "Suspended" process?
Currently I lost access to Unifi TV (prompt for Unifi TV ID and Password) + Broadband access due to "Outstanding bill" (RM136.50) with due date on 04-OCT-2023.
Normally I pay it every end of the month and no issue since took5Mbps long time ago, fine I settled the payment and now no outstanding bill.
Could not reach them via 100 (phone call) nor +603 2106 3001 (shared in https://unifi.com.my/support/call-us) , ended up reach them via Chat Support from website.
The staff think something wrong with their billing system due to my problem. She said: By right any outstanding payment should be carried forward to new contract and no impact during the transition.
Chat Agent logged a case for me and mark as High Priority, be expected resolved within two hours. (I already kena tembak from spouse + kids).
I didn't experience this when move from 10Mbps to 100Mbps, TM Point Cyberjaya rest assure it will be all good (that's true).
Now with this SWU 3.0 (300Mbps)... what a shock experience! For time being have to use hotspot for Internet access.
Reminder for others who manually pay to Unifi (like me)... make sure settle your bill before move to new contract.
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