Hi,

Have anyone tried to terminate Unifi while under contract without paying penalty?

A friend managed to applied for relocate to Kampung address without Unifi coverage and TM just say since no coverage and let him terminate for free while still under contract. However this was few years ago.

Not sure if this is the standard practice or up to the staff to decide.

nowadays no such thing as terminate with no coverage anymore. worst case scenario, they will also force u to sign up unifi air that uses 5G, unless ur area also has no 5G coverage. i am sure there will be exceptional case one.

of course u can relocate ur current unifi to somewhere else. no relocation fee at all, it is free. u will pay the same price as what u paid now and the contract will continue.

according to the tm point i visited, they will ask for utility bill (yes) for the request of relocation. but u are renting a unit that u did not apply for water/electricty under ur name, u can show them the tenancy agreement which is acceptable as well.

if ur new place has no unifi coverage, they can allow u to suspend ur unifi account for a maximum 3 months before u terminate for penalty or sign up their unifi air (5g) - the tm point staff did not offer me this option but under the tnc clearly stated this is the option u can go for if ur new place has no unifi coverage.

i am moving house in mid of dec. my current unifi contract left 8 months by then. i think i will proceed to suspend first. then maybe see if i can transfer to my cousin my plan or what to avoid playing the extra if cannot then maybe sign up the unifi air, by rite they should not bind me for 2 years contract i guess (did not ask about this one becos the tm point staff totally did not offer this option that time).