How much is the ONR router for those with 800 Mbps who will be given the free upgrade to 1 Gbps?





This post has been edited by eclectice: Oct 5 2023, 09:05 AM

Yes, I have purchased ZenWifi AX XT8 and ZenWifi XT12 Pro for my homes, so the cost of the ONR router is not a major concern for me, as long as I am not under contract. I am simply curious to know the price.

Does anyone know the cost of the ONR router set by Unifi? (Perhaps it is listed on the installation receipt for those who have already upgraded to 1 Gbps or above.)

Really? Maybe yours under a certain promotion or whatever?

Maya says

Customers (those with the 800 Mbps plan to receive the 1 Gbps plan) will have two options for the equipment change: a 24-month contract or a one-off payment. For the one-off payment option, see the following image:



I have been told that the technician will ask you to return the old router, but not the BTU. Perhaps the BTU can still be used.

This post has been edited by eclectice: Oct 5 2023, 10:14 AM

I am on the 800 Mbps Turbo Upgrade 2018 plan...No, there is no notification yet. I will just wait until 2024 as they have said.

If it is not the ONR type, there is no need to change. But, if it is an ONR router, you have to ask the technician to set that ONR router in bridge mode so that we can still use our Asus router or Asus mesh system.

Just ignore it. It's an old ad notification that I always see when I visit my account page. Don't worry about it.

This post has been edited by eclectice: Oct 5 2023, 10:22 AM

Please ask the technician to set the ISP's ONR router to bridge mode instead of router mode. If the ONR router is set to router mode, it will cause a double-NAT issue with your second router. In bridge mode, all traffic from the ONR router will simply pass through to the secondary router.

Double-NAT occurs when two routers on the same network are both trying to perform NAT (network address translation). This can cause problems with connectivity and performance.

Bridge mode disables the routing functionality of the ONR router, effectively turning it into a modem. This allows your second router to handle all routing duties, eliminating the double-NAT issue.

Note: I am talking about optical network routers (ONRs) received by those with the 1 Gbps plan and above.

This post has been edited by eclectice: Oct 5 2023, 10:39 AM

Unifi will give a choice for the CPE equipment change either make a one-off payment or apply a 24-month contract to pay for that equipment. It is in the FAQ for the program.

Yes...just ignore it for the existing 800 Mbps....but you? I am not sure what plan are you into right now.

This post has been edited by eclectice: Oct 5 2023, 11:03 AM

Why do you need to buy a new one? The new CPE equipment which is a router can do the job for 1 Gbps speed...

This post has been edited by eclectice: Oct 5 2023, 11:04 AM

Not that bad...You can just ask the technician to set the Unifi router you will receive in the bridge mode so you can use your router as the main router if you have the one that is capable of 1 Gbps speed.

This post has been edited by eclectice: Oct 5 2023, 11:06 AM

Don't worry. You are actually eligible but it will happen in Jan 2024. They have said there will be no more 30 and 800 Mbps plans in the future.

If you are a skittish one, you can just ask Maya and enter a live chat with the Unifi rep.

This post has been edited by eclectice: Oct 5 2023, 11:11 AM

I understand your sentiment. Just wait until you can afford to buy a capable one and reset the Unifi router in the bridge mode to use your brand new as the main router. (I am telling this for the ONR type; the rest can just replace the Unifi router with the new one)

Customer Premises Equipment (CPE)

This post has been edited by eclectice: Oct 5 2023, 11:19 AM

Full 2 Gbps instead of the current aggregated 1+1 Gbps?

Have you verified that there is no issue with your cousin's PPPoE account? Use the original router first to confirm this.

This post has been edited by eclectice: Oct 25 2023, 10:41 AM

Hmm, the only possible explanation is that Unifi keeps track of the current router MAC address in their system. You need to inform Unifi about changing the router.

Then, try to check the PPPoE logs to determine which kind of error it emits.

https://www.tp-link.com/us/support/faq/596/