cannot disclose too much at this stage . later kena ban.. happen to certain users who shared too much trick in TM private fb group. end up kena blocked

he mentioned his is SWU 2.0 not 3.0

When you applied SWU 2.0, what's your package? And now what's your current speed? You said you got free upgrade in last month? Can elaborate more?

Then it proves that your free upgrade last month is indeed under FSU 2023. They treat your plan as SWU 3.0, without all those free perks.

But don't give up! Once your contract is ended in November, try to apply again. You will have more power to bargain when you are out of contract.

Yes, I got this free speed upgrade eligible banner,
but I thought it was for my previous 300mbps package

anyway, hope this 500mbps speed upgrade is perpetual
who doesn't want higher speed but paying less 
I think I'm not the only one who was told that the upgrade to 500mbps was only for 1 year.

Maybe TM doesn't even update / give training to their staff regarding the duration for the 500mbps speed upgrade
thus many staffs were outdated, or they don't want to bear the responsibility for saying the upgrade is perpetual if it doesn't happen

Need to call TM to check, mostly misconfiguration on their side.

My case been 4 days nobody attend my case. So just can wait only.

Put remark that you want to speak with ‘Second Level’ , they called me after few hours and solved my latency issue

Anyone who still game here? I'm using Unifi 100mbps package (now upgraded to 300mbps speed), and playing Apex Legends and Star Rail has severe packet loss & network speed throttle, like from supposed 80mbps download speed will drop to 5mbps like that. Previously this doesn't really happen though, so I wonder if anyone has same experience, and whether TM Unifi might be throttling users who are playing games or something like that?

During 6.18 11.11 and 12.12 sale, this will happen, because traffic going to SG HK and China.

By default, China traffic going via US's china telecom, then china telecom, most traffic are going like that .

You are misdiagnosing the issue. It has nothing to do with DNS or IPv6.

lowyat.net:


lazada.com.my:


As you can clearly see, both Cloudflare DNS and Google DNS return the same result. So changing what DNS server you use doesn't affect the result one bit.

For lowyat.net, all IPv4 go to HK directly. all IPv6 go to SG directly.
lowyat.net uses Cloudflare DNS as their authoritative DNS and also CDN.
Simply using IPv6 cut latency in half!
Trying a few other Cloudflare fronted domain, not all of them have this problem, which I suspect is how Cloudflare distribute traffic between HK and SG datacenter.

For lazada.com.my, all IPv4 go to HK > SG. No IPv6 support.
lazada.com.my uses Alibaba Cloud as their authoritative DNS.

To further diagnose this issue, TM need to provide public access to their BGP Looking Glass. Alternatively anyone who has peering with TM BGP + full internet routing table should be able to diagnose it properly.

pbebank.com:


Here we can see the apex domain return a different IP address: 203.115.208.218 (Cloudflare), 43.241.40.218 (Google)

43.241.40.218 and 43.241.40.253 (AS6453 TATA COMMUNICATIONS (AMERICA) INC) go to Singapore and come back to Kuala Lumpur.
203.115.208.218 (AS10204 Arcnet NTT MSC ISP) route directly via MyIX.

Let's flush the DNS resolver cache:
Google: https://dns.google/cache
Cloudflare: https://1.1.1.1/purge-cache/



You can see Cloudflare DNS now gets a new IP address while Google DNS gets the same IP address.
58.26.83.218 (AS4788 TM TECHNOLOGY SERVICES SDN. BHD.) is super fast since it is inside TM network and I am using TM.

Let's flush the cache for a second time:


Notice we are back to square one? This must be pbebank.com authoritative DNS problem.


It might be Imperva problem, or more likely Public Bank configure Geo IP resolver incorrectly.
EDIT:


Looks like Cloudflare is working properly over both IPv4 and IPv6. colo=SIN, loc=MY
A quick look into their community forum shows that this is an intended behavior for customer using Free and Pro plan. Fork out the money for Business or Enterprise plan and the problem will disappear.
Maybe lowyat.net should just pay more.