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Unifi Official TM UniFi High Speed Broadband Thread V41, READ 1ST PAGE FOR RELEVANT WIFI INFO

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wanttobuylaptop
post Oct 8 2023, 07:36 PM

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PSA: those who r like me, after apply for swu 3.0 at tm point and after siao, dont get order created and didnt get installation appointment, it may later pop up in your unifi app/ website. Remember to confirm appointment when u receive sms regarding appointment is being set. Need to confirm appointment date manually, and after confirm, can be rescheduled at the app.
wanttobuylaptop
post Oct 9 2023, 02:07 PM

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QUOTE(beverlykho @ Oct 9 2023, 01:55 PM)
If I give Cocaine, the TM Tech will probably give me the password to the UPB Developer's Mode, AND free upgrade me to 1G.
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Give them come is bigger reward then cocaine...
🤣🤣🤣

Received speed upgrade done sms but my swu 3.0 scheduled only tomorrow lol
wanttobuylaptop
post Oct 9 2023, 06:09 PM

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QUOTE(Alexandra123 @ Oct 9 2023, 03:26 PM)
Just back from TM Point.
Finally failed to apply SWU3 package.

Because account owner name is my sister not me, before go to TM Point, i tried live chat and phone call 100 both of them said can just do a authorize letter, signature and IC photocopy from my sister then sure can do the apply or change the account owner to my name too.

OK all done prepared. When enter the TM Point, passed to the first counter and he just said cannot, account owner must come only can do. I said I already ask via live chat and 100 they said can. Then he just replied, cannot, sure they say can because they dont want do this package online.

Look at the jxbxi face nothing can say, then just go out. Sad
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QUOTE(Niuminoid @ Oct 9 2023, 04:16 PM)
I went with same docs got rejected too. Owner of the account gotta be there.
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U should use the letter to change owner first, after change owner then swu 3.0.
Auth letter cannot use to apply swu 3.0 one.
wanttobuylaptop
post Oct 9 2023, 08:30 PM

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QUOTE(Alexandra123 @ Oct 9 2023, 06:56 PM)
You mean if use the authorize letter can change the account holder name without the owner thumbprint? After changed then only apply SWU3?
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Yes i believe so as auth letter can be used for termination, and onwer change is probably easier to do than termination. However, u need to wait for owner change complete first before u can ask for swu3. 0.also, get clarification first about owner change won't recontract you first.

This post has been edited by wanttobuylaptop: Oct 9 2023, 08:31 PM
wanttobuylaptop
post Oct 10 2023, 04:04 PM

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Technician came and done everything, change onu and got two router. Then hour later come back say my @unifi account was old and clash with their system, system cannot captured my change to swu 3.0 package now @@
Now pulang all devices back and say will reschedule again
wanttobuylaptop
post Oct 10 2023, 05:00 PM

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QUOTE(Max2006 @ Oct 10 2023, 04:21 PM)
Huh? What the hell is account old and clash? It's system failed la. That technician simply gave illogical excuse. Based on my experience, the system indeed need to capture the change. However, their system somehow not stable , so some glitches may happen. My installer also took a bit longer time to register my new plan. There's a couple of failed attempts due to unstable connection. Fortunately he never gave up and kept trying, in the end everything went through successfully.

It really depends on the installer whether he is willing to solve your problem or not.
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Dunno, but my speed is already upgraded yesterday to 500 Mbps due to free upgrade, and today baru schedule for swu3. 0. Technician also dunno apasal i guess, plus he so suay when leaving first time, raining heavily and he is riding bike. Mana tau all the hassle for nothing and he has to come back again.
Sure tm system is chaos now with swu and free speed boost. I suspect my speed boost was done before swu3. 0, and since speed boost need to change package name also, that's why clash in system
wanttobuylaptop
post Oct 10 2023, 05:34 PM

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QUOTE(SwarmTroll @ Oct 10 2023, 05:25 PM)
Well it's performing worse than my AX1800 router before, so this Fiberhome AX3000 is even more shit than AX1800? Fk me. I'm not sure those that got D-Link face the same issue or not, damn.
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ur fiberhome is configure as mesh right? Mesh will only have one ssid, combine both 2.4 and 5ghz wifi. Check if you device is connect to 5ghz in network details.
wanttobuylaptop
post Oct 10 2023, 08:05 PM

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Aiyo, those who need new router and unfortunately does not get dlink ax3000, but lo from others. Ppl are selling two routers for ~200.
Frankly speaking, if u are using devices that does not support up to 800Mbps, or even 500 mbps, i believe dlink ax3000 is more than enough for your usage.
Better yet, @ ~200 for two units, can grab four for ~400, and dlink can support up to 5 mesh. Hook four mesh and use only 5gz for entire home, should be kuat enough already.

This post has been edited by wanttobuylaptop: Oct 10 2023, 08:07 PM
wanttobuylaptop
post Oct 10 2023, 08:12 PM

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QUOTE(Max2006 @ Oct 10 2023, 04:21 PM)
Huh? What the hell is account old and clash? It's system failed la. That technician simply gave illogical excuse. Based on my experience, the system indeed need to capture the change. However, their system somehow not stable , so some glitches may happen. My installer also took a bit longer time to register my new plan. There's a couple of failed attempts due to unstable connection. Fortunately he never gave up and kept trying, in the end everything went through successfully.

It really depends on the installer whether he is willing to solve your problem or not.
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QUOTE(Oltromen Ripot @ Oct 10 2023, 04:23 PM)
system overloaded... imagine the number of edits submitted by technicians all over malaysia every minute in the past week....
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QUOTE(soonwai @ Oct 10 2023, 04:27 PM)
Similar thing happened to me when I did my 50->100 RM10 upgrade in 2017. Fixed everything then take everything back. Also something to do with the system cannot update or capture the new plan.
https://forum.lowyat.net/index.php?showtopi...post&p=87173601

Settled one week later.
https://forum.lowyat.net/index.php?showtopi...post&p=87224349
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I got the service form and the reason stated is:
order kena cancel sebab login ID cust perlu tukar terlbih dahulu,nnt pihak jcc akan inform consumer

Betul say my id problem wor... 🤣🤣🤣
My id power can crash their system

This post has been edited by wanttobuylaptop: Oct 10 2023, 08:13 PM
wanttobuylaptop
post Oct 12 2023, 04:30 AM

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QUOTE(keong8867 @ Oct 11 2023, 11:37 PM)
i download game using 500mbps, but it download 10 sec, and back to 0.00kbps 2 minute, then go back 500mbps again. After 10 sec it back to 00.00 again. Why is this happenning, is this because of router? AX3000 dlink
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Download with steam? Epic? Uplay? Ea? Gog?
Ur hdd only use for games or also for other programs?
Using iscsi of my nas hdd i have no problem getting ard 60-70Mb in steam and epic download

This post has been edited by wanttobuylaptop: Oct 12 2023, 04:30 AM
wanttobuylaptop
post Oct 14 2023, 11:15 AM

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QUOTE(merzchan @ Oct 14 2023, 10:23 AM)
user posted image

actually very funny about tm speed test. upon installation i using tm official speed test to run but give me consistant this speed. after i question tm technician he said need to use ookla to test because the tm speed test got problems.

and here is there result from ookla

user posted image

i actually quite confuse about the speed test standard from tm.  rclxub.gif
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Its the same, tm also using ookla. It just tm speedtest is using specific server unlike ookla website using best available server. Like tm test server problem.
Ookla should be the right speed if u are under 500Mbps, since ur upload is consistent.

This post has been edited by wanttobuylaptop: Oct 14 2023, 11:16 AM
wanttobuylaptop
post Oct 18 2023, 03:57 PM

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My case was so bloody messy as i cannot get any answer from tm cs, and decided to report to MCMC on Sunday. Still no answer provided from tm but Tm technicians are here again, and still cannot do package change to swu 3.0 due to my pppoe username. Make a couple of call and confirmed is my username issue. But what the heck, tm have done nothing at all in this week to solve my problem
wanttobuylaptop
post Oct 18 2023, 06:26 PM

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QUOTE(Max2006 @ Oct 18 2023, 04:29 PM)
Did you ask them why your username got problem in the first place? Frankly speaking, it's hard to believe that an username would be an issue for application. Yours might be the first case in this forum.

If TM can't do anything about it, then the last resort is you have to terminate your account and register a new one (new username). But you may need to bear the risk of unavailable port. And also, not sure if SWU 3.0 still can work after you register a new account.

Anyway, I do feel your pain bro. Especially when you can only wait and wait and don't know why and how they gonna fix it, or wondering, can they really fix the problem.
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TM can do something confirm, it just need high level enough sysadmin to bypass the restriction. Thing is, i complain from the bottom all the way to top, one level pass to one level take too much bloody time. Then of cos each level tak tau, cos beyond their pay grade.
I pretty sure its the id cos the technician make multiple call with speaker on, so i paid attention to the conversation and judging from the details, ya is if causes the changes invalid. But i didn't ask why, cos since its their system, i quite believe my level of understanding wont comprehend the technician explanation. I know susah explain to org yg tak tau, so no need susah technician la. Good ppl, took a lot of extra efforts to help me over two visits. Its a shame TM has so excellent outsource installer and tech but their own team are rubbish and sloppy.


wanttobuylaptop
post Oct 18 2023, 07:38 PM

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QUOTE(soonwai @ Oct 18 2023, 06:45 PM)
Macam database corrupted. Hopefully they sort it out for you soon and give you "Token of Appreciation."

And hope nobody at TM decides to reformat the database server. sweat.gif
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Well it settle and my package successful changed without the need of changing id. Proven that high level sysadmin can bypass restriction.
I do request for compensation in my complain to mcmc, now is the time to negotiate for token of appreciation.
wanttobuylaptop
post Oct 19 2023, 10:37 PM

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Since i received fsu before my swu 3.0 package change, i doubt tm need to do any modifications about my speed. The speed has been good since fsu last week.
Now gonna sell fiberhome sr1041f that i received. Too bad its not getting dlink.


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wanttobuylaptop
post Oct 20 2023, 12:38 AM

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QUOTE(BenYeeHua @ Oct 19 2023, 10:41 PM)
wow, so high packet loss, I understand why many not reaching 500M already... sweat.gif
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» Click to show Spoiler - click again to hide... «


Depends on the server pun, i select auto this time and its 0% packet lose
wanttobuylaptop
post Oct 20 2023, 11:17 PM

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user posted image

Jialat today my speed so shit
wanttobuylaptop
post Oct 21 2023, 02:17 AM

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QUOTE(soonwai @ Oct 20 2023, 11:24 PM)
Which server? Try different server. Maybe server overloaded. Sure many ppl testing nowadays bcos of speed upgrade & SWU3.
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» Click to show Spoiler - click again to hide... «


Yalo, use cli then speed cantik, sg server somemore
wanttobuylaptop
post Oct 21 2023, 04:40 AM

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I happy happy transfer 100gb+ files from onedrive to my nas with rclone and, aiya, 500Mbps also no use when onedrive limit me to 6MB/s, single download only somemore..
wanttobuylaptop
post Oct 21 2023, 02:40 PM

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Sold both my fiberhome AX3000 as a set in carousel pretty fast. Funny seeing a lot of selling with stupid prices and listed for so long never sell pun..

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