You don't understand. The notification was a blanket notification for ALL users regardless of the android version they are running.

An android 8 user will receive the notification, so will an android 13 user. It places the onus on the user to check for themselves, even when the info is visible to the app via API version numbers.

This is like bulk sms notifications, most users will ignore it because, they think, it doesn't affect them.

A better way for the app developers will be to push notifications to those who WILL be affected. Do it everytime the app is started. Not a notification asking them to check for themselves if they will be affected

I dare their customer service and PR team tell all their customers off in such a manner at their FB page and socmed accounts.

Tell their customers to fly kite and blame them it's all their fault. See what happens to PB's shares after that.