Profit drop 35% compared with previous year. Employees >1800 n plan to increase 3600. Big red flags here. And high PE of 24 times. Sounds like an MNC.

Opérations look similar to scam call centres. Only difference is 1 CX executive stationed at client premises.

Not impressed by their business model. Can it be sustained due to AI?

Anyway response shd be ok due to low pricing but PE not cheap.

Government agencies services may not last long. Not much value add n staff not keen to work harder to improve services. BPO does not need so many staff leh. Surprisingly they say using AI but still want to double headcount.