I've bought a small item, worth RM15 according to seller. It's a audio jack converter for handphones.

I checked the item as soon as i received it. Now the problem is that the Right channel isn't working, only the Left side is producing sound, therefore the item is faulty. I've checked with 3 devices i own, my main speakers, my headphones and my earphones.

Now the problem is I've paid the seller RM20 to have the item, including courier postage. But the item turned out to be faulty so he's asking me to send it back to him to check.

My dilemma here is :
Since the item is worth RM15, it really isn't feasible to send it back on my own cost. I just got to know that shops are selling it at RM10.
Since the seller didn't check the item properly before sending, it's the seller's fault. He should bear the postage of the faulty item to him and send a new working unit to me at his own cost. Do you agree ?

What should I do now ?

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Added on October 19, 2007, 9:20 pmAh, no replies ? Don't just read, tell me what you think !! What should i do ?

This post has been edited by kmf123: Oct 19 2007, 09:20 PM

does he give warranty on the item ? if yes, then the seller should pay for the charges..

normally i wil pay extra to buyer for the postage.

But it's faulty the moment i got it, maybe he wants to clear stock...

That's common courtesy isn't it ?

Have you tried discuss with the seller? Mostly seller will have to bear the shipping charges. Alternatively, both parties bear half of the shipping charges.

Bear half is fair for both parties because this is POSTAGE utility.

is it DOA? Delivery On Affective!!! or u oledi used for 1 months then u found got problem?

His terms are i pay the cost to return it, he pays the cost to send a new one to me.

It's DOA, tested the first 10 minutes after arriving, straightaway i found out that the output has problems...

Actually thats sounds very fair to me

That's right. which makes hassle free.

???? from what i know..DOA in warranty terms means DEAD ON ARRIVAL!!!
@TS
any proof that the item have been tested before send it to u??? or did u tell buyer to test it first before post it to u??

No proof... he said he wouldn't know if the item is faulty or not... means he didn't check.

Anyway, I've paid my part to send back to him, and he's sending it back to me on his expenses.

Thanks for the replies.