Currently I'm working for a Customer Service. I've been thinking on Job Hopping to a different Company with better pay. Luckily I managed to secure a spot for another company, but I'm looking to leave the Customer Service side.
I don't see a 'future' or a Career Progression on this field , or for myself. I'm looking to get into IT where I can get some studies, and experience in, and then advance to a somewhat senior role.
Why IT ? Because I actually enjoy that field more, I'm taking Coursera's IT Related course just to fill my curiosity on IT's basic after I finish my current one.

Now the questions is, this may be wishful thinking but, is it possible to enter the field without any prior Helpdesk experience, for someone with no Degree/Diploma ?

After a year in Customer Service, I'm not sure I'm in favor of dealing directly with people's issue now. Yes of course, being in Helpdesk will expose me to a lot of the problem and paths I can take from there, just wondering if this is possible.

The two path I'm mainly interested in are the Data Analytics side, and the Cybersecurity side. Perhaps, both of them need extensive experience. But I'm just wondering if this is a possible feat.

At the moment I'm planning to transfer to a different company with a monthly pay of 3000. If I passed an interview for a Helpdesk job, that pay's higher than this, I might consider. But If the pay's the same, is it worth the transition for the experience ?

My original plan was, meanwhile working for my current job, I would take some sort of Online Educations on the Job, even then, I'm not sure if I want to enter the Data field, or the Securities ..

So my question is :

1) Is it possible to Enter the field without going thru Helpdesk
2) Between Cybersecurity, and Data Analytics, which one would you recommend ?


I'm abit repulsive on entering Helpdesk is the uhh,, situation of dealing with irate customers On-Call is kind of scary. Live Chat is fine, since I just read. But On-Call's a different one.


Extra Question : If I already passed the Interview, but no Offer Letter submitted Yet. Can still Decline the job ? If already sign Offer Letter, can Decline also ?

Anything is possible if you set your mind to it

1) Is it possible to Enter the field without going thru Helpdesk - u can aim for internal IT dept of a company. some have on-call some doesnt have. but u have to go through basic support like laptop or hardware support. from there u will have exposure to things like networking and server. even other stuffs like data

2) Between Cybersecurity, and Data Analytics, which one would you recommend ?
cybersecurity for your background. it brings more bucks than data analytics.