Yes that’s the correct way if indeed the driver asked you to cancel. No matter what their excuse is…x mau ambil alkohol la, have to fetch mistress la, don’t want to go that area la…as long as driver request YOU cancel put that as the reason. Any dispute grab can review the chat. That way, drivers would also risk suspension beside having a high cancelling rate for that week.

But if you cancel yourself with no history of communication between you & the driver, your account could be noted.