Anybody sent their ps5 in for repair before ? Last year December my ps5 broke down .sent to their Johor hq for repair. They told me suspect cpu problem quote me rm 500-700 and Need wait 1-3 months depend on technician. After 3 months went to ask them said haven’t repair give all sorts of excuses . Then today they told me ps5 cannot repair the cost too high better to buy another ps5. Facepalm to the max . Keep my ps5 for nearly 6 months just to tell me they can’t repair it . Is there any place to complain about their service ? And can someone recommend me any shop to repair ps5 .

This post has been edited by milksoda: Apr 20 2023, 02:06 PM

Well , always and always send PS5 to sony center only. Others will only try their luck to repair only. Im not sure in johor got sony service center but here in KL Sony Curve handles all these repairs.

you can put review at their fb page or google i guess..

other than that share in gaming group regarding your post..

actually most important thing is what is your intention of doing this.

ok already found their jb center and send to them already thanks

just let Ppl know how irresponsible how they handle things. last year December already sent to them promise me 1 to 3 months. after 3 months i went there give excuses ask me wait longer. in the end tell me cannot fix. if like this they should have told me they can't fix it instead of keeping the ps 5 for so long. and they never once update me always is me asking them how already

Then you can use social media with solid proof and etc to backup your claim

Yeah drop the review
I didn't have good experience there also for general sales