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 Digital bank Rize, By Al Rajhi Bank

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SUSBrookLes
post Aug 10 2023, 01:12 PM

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QUOTE(richtrons @ Aug 10 2023, 09:06 AM)
anyone that did not get the profit for for august has gotten it now?

All i receive is 1st email saying they are working on it, and another email says that its still pending to be resolved and is taking longer than usual.

how did a bank manage to make mistake for a so basic thing like this?
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And not a reassurance that you will receive interest.
Can see how the situation is like in Saudi Arabia.
robt1013
post Aug 10 2023, 01:16 PM

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QUOTE(BrookLes @ Aug 10 2023, 01:12 PM)
And not a reassurance that you will receive interest.
Can see how the situation is like in Saudi Arabia.
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Like that i just withdraw all and put in KDI save cry.gif

email reply : july profit still not resolve
SUSBrookLes
post Aug 10 2023, 01:18 PM

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QUOTE(robt1013 @ Aug 10 2023, 01:16 PM)
Like that i just withdraw all and put in KDI save cry.gif

email reply : july profit still not resolve
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Nah. I will complain the mof to be honest.
They will give you the interest eventually if you do that

xander2k8
post Aug 10 2023, 03:53 PM

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QUOTE(richtrons @ Aug 10 2023, 09:06 AM)
anyone that did not get the profit for for august has gotten it now?

All i receive is 1st email saying they are working on it, and another email says that its still pending to be resolved and is taking longer than usual.

how did a bank manage to make mistake for a so basic thing like this?
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Not suprising 🤦‍♀️ because the algorithm for the profit distribution is screwed up because not all accounts are being distributed properly

At least give them a few weeks to resolve because since the latest update everything went heywire

QUOTE(ericlaiys @ Aug 10 2023, 09:26 AM)
just wait till sept. very straight response who dont get it.
Just exit as cannot get interest
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Likely by Sept but not it is interest 🤦‍♀️ because it is not Shariah compliant

QUOTE(BrookLes @ Aug 10 2023, 01:18 PM)
Nah. I will complain the mof to be honest.
They will give you the interest eventually if you do that
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Complain to MOF for what 🤦‍♀️ as they not regulated by them but you can file report to BNM telelink instead
SUSBrookLes
post Aug 10 2023, 03:56 PM

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QUOTE(xander2k8 @ Aug 10 2023, 03:53 PM)
Not suprising 🤦‍♀️ because the algorithm for the profit distribution is screwed up because not all accounts are being distributed properly

At least give them a few weeks to resolve because since the latest update everything went heywire
Likely by Sept but not it is interest 🤦‍♀️ because it is not Shariah compliant
Complain to MOF for what 🤦‍♀️ as they not regulated by them but you can file report to BNM telelink instead
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Like I said, it's the sureway you will get your interest
xander2k8
post Aug 10 2023, 04:04 PM

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QUOTE(BrookLes @ Aug 10 2023, 03:56 PM)
Like I said, it's the sureway you will get your interest
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Not necessary true 🤦‍♀️ as some ppl who uses Maybank found out the hard way after many years putting their FD

Btw it is not interest 🤦‍♀️ it is profit as it is Shariah compliant
SUSBrookLes
post Aug 10 2023, 04:06 PM

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QUOTE(xander2k8 @ Aug 10 2023, 04:04 PM)
Not necessary true 🤦‍♀️ as some ppl who uses Maybank found out the hard way after many years putting their FD

Btw it is not interest 🤦‍♀️ it is profit as it is Shariah compliant
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It's just different terms after all.

Are you this insecure?

Let's look at versa. I know I will get 4.3% back. Who cares the terms.

And this is a foreign bank. They will not get away with it so easily.

I will make sure I take photo of my bank account before reporting them just in case they try something funny.

I know they probably have my 5k inside. I am prepared to lose them just to fight for my rights

This post has been edited by BrookLes: Aug 10 2023, 04:09 PM
xander2k8
post Aug 10 2023, 04:12 PM

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QUOTE(BrookLes @ Aug 10 2023, 04:06 PM)
It's just different terms after all.

Are you this insecure?

Let's look at versa. I know I will get 4.3% back. Who cares the terms.

And this is a foreign bank. They will not get away with it so easily.

I will make sure I take photo of my bank account before reporting them just in case they try something funny.

I know they probably have my 5k inside. I am prepared to lose them just to fight for my rights
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In banking 🤦‍♀️ a wrong term can get you in trouble that is why

You cannot compare it to Versa as one is savings account 🤦‍♀️ while the other is MMF so it is two different beasts

They are not foreign entity in the 1st place 🤦‍♀️ they have to be licensed by BNM hence it is under Al Rajhi Bhd which incorporated in Malaysia hence do you think how they are able to offer such product in Malaysia
SUSBrookLes
post Aug 10 2023, 04:18 PM

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QUOTE(xander2k8 @ Aug 10 2023, 04:12 PM)
In banking 🤦‍♀️ a wrong term can get you in trouble that is why

You cannot compare it to Versa as one is savings account 🤦‍♀️ while the other is MMF so it is two different beasts

They are not foreign entity in the 1st place 🤦‍♀️ they have to be licensed by BNM hence it is under Al Rajhi Bhd which incorporated in Malaysia hence do you think how they are able to offer such product in Malaysia
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Nah. At the cashier it does not matter if I use dividends or whatever. And many products are termed Islamic for show only. From the banks perspective, the islamic company borrowing their money still have to pay the interest no matter what term. For me. I just want the interest that is given to me that's all no matter what term.

Actually they are. I know you are in denial. Their main head quarters is based on Saudi Arabia
https://en.m.wikipedia.org/wiki/Al-Rajhi_Bank

Dunno you really this stupid or not.

xander2k8
post Aug 10 2023, 04:40 PM

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QUOTE(BrookLes @ Aug 10 2023, 04:18 PM)
Nah. At the cashier it does not matter if I use dividends or whatever. And many products are termed Islamic for show only. From the banks perspective, the islamic company borrowing their money still have to pay the interest no matter what term. For me. I just want the interest that is given to me that's all no matter what term.

Actually they are. I know you are in denial. Their main head quarters is based on Saudi Arabia
https://en.m.wikipedia.org/wiki/Al-Rajhi_Bank

Dunno you really this stupid or not.
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It is different in the 1st place 🤦‍♀️ because there is an implied contract in Shariah for them to pay you a profit under “trustee finance" or passive partnership contract which you are in contract with them

I believe you are stupid enough 🤦‍♀️ because interest and profit it is different relationship in terms of banking while eventhough Al Rajhi Malaysia wholly enough by their parents in Saudi but do you think they are able to get a license to operate in Malaysia and don’t forget it is under PIDM for a reason as it must show that they have capability and money to put in BNM RRR in the 1st place 🤦‍♀️
bokbokchai
post Aug 10 2023, 05:15 PM

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Money is money. Why would you be here commenting and following this forum if you’re not into their rm20 and 5% interest?
Everyone has the right to fuss and this is a forum for people to talk about issues so others are aware. Let other people take whatever actions they want.
Cmon brother 🤦‍♀️
ronnie
post Aug 11 2023, 09:02 AM

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Is there a max amount to enjoy the 5%+4% promo rate in RIZE ?
ericlaiys
post Aug 11 2023, 09:08 AM

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QUOTE(ronnie @ Aug 11 2023, 09:02 AM)
Is there a max amount to enjoy the 5%+4% promo rate in RIZE ?
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nope
cybpsych
post Aug 11 2023, 09:26 AM

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QUOTE(ronnie @ Aug 11 2023, 09:02 AM)
Is there a max amount to enjoy the 5%+4% promo rate in RIZE ?
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https://www.rize.com.my/application/themes/...OTICE_Final.pdf

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richtrons
post Aug 14 2023, 02:29 PM

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Seems like now the app cannot download Statement too lol... anyone facing the same or just me? Im using android.
Jwkhor
post Aug 14 2023, 05:17 PM

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Not just u. No interest or statement for july. Customer service side says they are aware a few accounts have issues and they are trying to solve it. Im not very hopeful though. Giving them til end of the month, if still not resolved i’ll prob pull my funds out
lovelyuser
post Aug 14 2023, 05:35 PM

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QUOTE(richtrons @ Aug 14 2023, 02:29 PM)
Seems like now the app cannot download Statement too lol... anyone facing the same or just me? Im using android.
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I suggest you report to Rize with phone and/or email. This is important for future follow up with BNM

I got my welcome gift, got my July interest, but statement cannot download, feedback to Rize cs
songokujames
post Aug 14 2023, 09:16 PM

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QUOTE(ronnie @ Aug 9 2023, 04:20 PM)
No wonder my RHB CashXcess unable to transfer there just now....
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I m afraid CashXcess unable to transfer directly from RHb to Rize as CachXcess using IBG transfer while Rize only support duitnow.
1mr3tard3d
post Aug 15 2023, 12:06 AM

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QUOTE(richtrons @ Aug 14 2023, 02:29 PM)
Seems like now the app cannot download Statement too lol... anyone facing the same or just me? Im using android.
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have statements for April, June and July but not May for me
but no missed interest so far luckily

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Optizorb
post Aug 15 2023, 03:05 AM

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finally, i have received my interest on 13/8 @ 11.59pm (but still havent get RM20 welcome bonus)

+RM18.30

which is off.. so idk how they counted.. or until when is that interest calculated.
no statements available for me to download, keep show error..

wanna ask, does the statement show how much daily interest we get?

i opened account on 22/7
deposited on 23/7

if interest credited on 13/8, by right i should be getting +RM25.90...?

after cracking my head, to get +18.30 interest it would mean the interest calculated from 23/7 to 8/8 only.. i calculated get around +18.22

so again idk where the +18.30 would come from but it is the closest figure i can get.

if anyone curious to help me calculate in case im the one who made error:
» Click to show Spoiler - click again to hide... «


This post has been edited by Optizorb: Aug 15 2023, 03:19 AM

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