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 Digital bank Rize, By Al Rajhi Bank

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nexona88
post Dec 1 2023, 04:15 PM

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QUOTE(virtualgay @ Dec 1 2023, 04:13 PM)
interest credited
able to regain access
i try transfer money RM1 ok
then transfer bigger amount RM10k++ left RM100 inside now
bye bye Rize
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QUOTE(harmonics3 @ Dec 1 2023, 04:13 PM)
Now can login with android and performing duitnow with no issue
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finally...

they resolved the issues rclxm9.gif

really make everyone stressed up like no tomorrow
nexona88
post Dec 1 2023, 04:23 PM

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QUOTE(virtualgay @ Dec 1 2023, 04:18 PM)
most active thread in forum?
i saw like 70 to 80 replies in just 1 hour.. hahaha
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it's involved money...

sure everyone is scared one...

lucky it's solved now...

now waiting for call center load to reduce... waiting time still long....
nexona88
post Dec 1 2023, 04:28 PM

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QUOTE(virulence @ Dec 1 2023, 04:14 PM)
Rize app already facing issue today then suddenly everyone panic and doing bank run mass withdrawal which will only compound more problems to their current system. At least let them fix the initial issue then only withdraw and close account.
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not only today boss...

from time to time always got some issues...

we gave them some chance to improve.... but looks like nothing happens.... it's got much worse....
nexona88
post Dec 1 2023, 04:29 PM

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QUOTE(CTAY @ Dec 1 2023, 04:21 PM)
yeap ok for me too for android. But my money still missing zzz
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would take little longer...

many stuck transactions from morning tongue.gif

needed to clear up all of them...
nexona88
post Dec 1 2023, 04:39 PM

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QUOTE(CTAY @ Dec 1 2023, 04:32 PM)
yea hopefully...

I actually manage to speak to one of their customer support at 9am-ish. The person say will escalate my case and all but until now still no hear back
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it's take time to process all the backlog transactions

probably clear up by tonight or tomorrow morning icon_rolleyes.gif
nexona88
post Dec 1 2023, 04:51 PM

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QUOTE(jasontoh @ Dec 1 2023, 04:46 PM)
I noticed the app itself will be slow logging in via wifi vs cellular. I suspect their connection code is not written to handle the connection properly.
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don't know which noobie went to design the app...

so much bugs around....

some says from Mainland India.... don't know true or not....

since those Middle East companies tend to hire from those countries for almost everything... cheap labour tongue.gif
nexona88
post Dec 1 2023, 05:48 PM

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QUOTE(Strike Eureka @ Dec 1 2023, 05:03 PM)
Can login, before I came to this thread, I transferred 1k out somewhere, till now haven't received but deducted from my account already topkek, is it just me?
I know is small amount pocket change, no issue waiting, should I be worried if really didn't receive? Since this early morning yawn.gif
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Not just you...
Many more like your situation...

They would resolved slowly...
Batch by batch...

Too much to clear up 🙏
nexona88
post Dec 1 2023, 06:19 PM

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QUOTE(lolabunny123 @ Dec 1 2023, 06:12 PM)
My RM4999 is still missing in the duitnow cloud. Mistake of making huge transfer in one go.
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should try rm1 first like some suggest here biggrin.gif
nexona88
post Dec 1 2023, 06:43 PM

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QUOTE(dimgai @ Dec 1 2023, 06:32 PM)
shoulder pat. my RM4500 also missing in the cloud
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QUOTE(kael90 @ Dec 1 2023, 06:39 PM)
Same here. Wonder how many days its gonna take to restore back the funds
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if I not mistaken...

need to wait 14 working days max....

normally it's faster... probably tomorrow or Monday tongue.gif
nexona88
post Dec 1 2023, 08:03 PM

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QUOTE(ericlaiys @ Dec 1 2023, 06:47 PM)
high chance 1 month as this round i think few thousand people impacted.
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Yes
Looking at the amount of account impacted
Take longer period...

Too much party involved... Very messy case
nexona88
post Dec 1 2023, 08:08 PM

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QUOTE(xander2k8 @ Dec 1 2023, 08:06 PM)
Yes now at least 3 parties involved 🤦‍♀️ the bank, outsourced company and the network integrator

It is not as easy on where to fix but the fault lies in the outsourced company itself
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Really silly mistake done

And now they faced some level of mass withdrawal...

No trust with them anymore
nexona88
post Dec 1 2023, 08:34 PM

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QUOTE(xander2k8 @ Dec 1 2023, 08:13 PM)
Nothing to do with silly mistake 🤦‍♀️ it just shows you how inexperience in dealing with technical issues they are as it is rookie bank 🤦‍♀️

Banking is all about trust 🤦‍♀️ as they are selling trust to you on whether to bank with them
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Agreed

Really inexperienced people around

CS also cannot handle the massive traffic of calls....
nexona88
post Dec 2 2023, 08:09 AM

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QUOTE(Optizorb @ Dec 2 2023, 12:33 AM)
just called them up at 12.30am

tried calling at 11pm earlier but the call got put down - something something no available agent.

anyway i wanted to report it to CS to create a ticket for this issue, but the CS said it is a very known issue and they are doing transaction reversals for all the transactions affected in that time period (i.e. yesterday morning). So ask me to wait till 4th december and see whether by then the money auto credited back into Rize account or not.

If next week not yet credit back then only contact them again and they will make report/ticket for manual reversal..
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Good to know.
They aware of the issues
So next week can get the $$$....


nexona88
post Dec 2 2023, 11:14 AM

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QUOTE(ericlaiys @ Dec 2 2023, 08:29 AM)
u wait, it will take more than 15 days this round. cs just first level. they dunno anything and to make u hope can get back next week. if they told u 15 days, u will make noise
in reality based on last month, it took 15 days. yesterday thousand people impacted. malaysia where got so efficient to do work on weekend.
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Hehehe

Just hopeful they does work faster...

But we all already experience how efficient they resolved any issues

So it's gonna be long before can see positive results 😁

Really spoiled their brand name with all these fiasco
nexona88
post Dec 2 2023, 11:29 AM

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QUOTE(roosie @ Dec 2 2023, 11:26 AM)
Adding to my comment.

Am overseas at the moment, and could not get through their +6016 299 6610. Gotten response that the number is no longer in service!?

Tried calling +6016 299 5333, which is listed as their fraud hotline, and no answer after more than 5 mins waiting?!

What non-sense is this ? A bank's CS that's non-existent?! Is Rize closing down?

I have more than RM 13K stuck in it now.
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Their CS hotline is overload yesterday...
Probably today too....

Or because it's Saturday...
No working day

Don't think Rize is closing down so fast...
It's backed by Middle East Bank Al-Rajhi.... Sure got financial backed 💪

But it's services really not up to standard....
Really disappointed with them
nexona88
post Dec 2 2023, 12:00 PM

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QUOTE(ericlaiys @ Dec 2 2023, 11:58 AM)
the funny part is how come lowyat and soyacincau did not write about rize failure? they always post mbb, cimb, maxis failure. Must be paid not to write bad news about rize
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Don't forget no news in major newspaper outlet too...

Not single information posted... Like nothing happened....
nexona88
post Dec 2 2023, 12:52 PM

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QUOTE(frankliew @ Dec 2 2023, 12:51 PM)
Haiya. Must left rm10 inside. While waiting close account.
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January totally closed the account devil.gif
nexona88
post Dec 2 2023, 12:54 PM

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QUOTE(virtualgay @ Dec 2 2023, 12:02 PM)
The non rooted issue is back
Still tolerate them for the extra 1% vs GX Bank
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time to time got issues...

really cannot trust them 100%

must have some backup $$$ in others places @ platform to be safe side icon_rolleyes.gif
nexona88
post Dec 2 2023, 01:35 PM

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QUOTE(skty @ Dec 2 2023, 01:27 PM)
After I read so many messages in this thread, I still proceed to deposit RM500k into two newly created accounts.  biggrin.gif  brows.gif  rolleyes.gif
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respect u still dare to deposit $$$ into Rize flex.gif notworthy.gif
nexona88
post Dec 2 2023, 01:44 PM

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QUOTE(hedfi @ Dec 2 2023, 01:34 PM)
How come no conspiracy theory about GX sabo Rize 😄
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GX very powerful to sabo Rize??

don't really think so biggrin.gif

also Rize from time to time always have some issues poping up.... so not suprise the problem bust into bigger scale devil.gif

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