interest credited
able to regain access
i try transfer money RM1 ok
then transfer bigger amount RM10k++ left RM100 inside now
bye bye Rize

Now can login with android and performing duitnow with no issue

most active thread in forum?
i saw like 70 to 80 replies in just 1 hour.. hahaha

Rize app already facing issue today then suddenly everyone panic and doing bank run mass withdrawal which will only compound more problems to their current system. At least let them fix the initial issue then only withdraw and close account.

yeap ok for me too for android. But my money still missing zzz

yea hopefully...

I actually manage to speak to one of their customer support at 9am-ish. The person say will escalate my case and all but until now still no hear back

I noticed the app itself will be slow logging in via wifi vs cellular. I suspect their connection code is not written to handle the connection properly.

Can login, before I came to this thread, I transferred 1k out somewhere, till now haven't received but deducted from my account already topkek, is it just me?
I know is small amount pocket change, no issue waiting, should I be worried if really didn't receive? Since this early morning

My RM4999 is still missing in the duitnow cloud. Mistake of making huge transfer in one go.

shoulder pat. my RM4500 also missing in the cloud

Same here. Wonder how many days its gonna take to restore back the funds

high chance 1 month as this round i think few thousand people impacted.

Yes now at least 3 parties involved 🤦‍♀️ the bank, outsourced company and the network integrator

It is not as easy on where to fix but the fault lies in the outsourced company itself

Nothing to do with silly mistake 🤦‍♀️ it just shows you how inexperience in dealing with technical issues they are as it is rookie bank 🤦‍♀️

Banking is all about trust 🤦‍♀️ as they are selling trust to you on whether to bank with them

just called them up at 12.30am

tried calling at 11pm earlier but the call got put down - something something no available agent.

anyway i wanted to report it to CS to create a ticket for this issue, but the CS said it is a very known issue and they are doing transaction reversals for all the transactions affected in that time period (i.e. yesterday morning). So ask me to wait till 4th december and see whether by then the money auto credited back into Rize account or not.

If next week not yet credit back then only contact them again and they will make report/ticket for manual reversal..

u wait, it will take more than 15 days this round. cs just first level. they dunno anything and to make u hope can get back next week. if they told u 15 days, u will make noise
in reality based on last month, it took 15 days. yesterday thousand people impacted. malaysia where got so efficient to do work on weekend.

Adding to my comment.

Am overseas at the moment, and could not get through their +6016 299 6610. Gotten response that the number is no longer in service!?

Tried calling +6016 299 5333, which is listed as their fraud hotline, and no answer after more than 5 mins waiting?!

What non-sense is this ? A bank's CS that's non-existent?! Is Rize closing down?

I have more than RM 13K stuck in it now.

the funny part is how come lowyat and soyacincau did not write about rize failure? they always post mbb, cimb, maxis failure. Must be paid not to write bad news about rize

Haiya. Must left rm10 inside. While waiting close account.

The non rooted issue is back
Still tolerate them for the extra 1% vs GX Bank

After I read so many messages in this thread, I still proceed to deposit RM500k into two newly created accounts.     

How come no conspiracy theory about GX sabo Rize 😄