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 Digital bank Rize, By Al Rajhi Bank

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ericlaiys
post Dec 14 2023, 09:25 AM

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update on closing account..now in processing -take 3 to 5 working day. will get sms/email notification. balance will transfer to initial acc that u used for deposit. finally closing this crap bank

This post has been edited by ericlaiys: Dec 14 2023, 09:27 AM
ericlaiys
post Dec 14 2023, 11:13 AM

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QUOTE(chemistry @ Dec 14 2023, 11:10 AM)
MInd sharing how to close account? Is it only can be done via phone call to Customer Service?
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1. send via email. get case number
2. after 5 days no response from email. call cs and provide case number. they will checked on system and confirm my request
3. cs will forward to next team to processing 5 days
4. balance money will transfer back to initial bank use when deposit
5. sms /email will notified status after 5 days

This post has been edited by ericlaiys: Dec 14 2023, 11:14 AM
ericlaiys
post Dec 14 2023, 11:55 AM

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QUOTE(ronnie @ Dec 14 2023, 11:30 AM)
i totally agree  icon_rolleyes.gif
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let do some risk analysis with example: Let say you deposit 250k

Rize : 250k X 4% /365 X 30 = RM821 per month
Gxbank : 250k X 3% /365 X 30 = RM616 per month

The difference is RM 205. 250K risk loss vs RM205 per month difference.

For me not worth after 1st Dec incident (money missing, negative balance, withdrawal issue). Till today, still got people complained on FB about missing money not being refunded.

This post has been edited by ericlaiys: Dec 14 2023, 11:56 AM
ericlaiys
post Dec 15 2023, 12:13 PM

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QUOTE(whycanot323 @ Dec 15 2023, 10:53 AM)
money still missing.....
Rize CS at email is always 5working days + 5 + 5 for each reply....
what can i do ?
*
after 15 days...u can send to bank negara with proof of 15 days activities between u and rize

ericlaiys
post Dec 16 2023, 01:51 PM

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QUOTE(frankliew @ Dec 16 2023, 01:10 PM)
Finally my account closed
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took how long? mine still not yet close after talk to them
ericlaiys
post Dec 16 2023, 02:04 PM

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QUOTE(virtualgay @ Dec 16 2023, 01:58 PM)
Why wanna close account just empty the amount lo...
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Not allowed. Min 10, if don’t close later they charge rm8 for debit card
ericlaiys
post Dec 19 2023, 06:38 PM

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QUOTE(xander2k8 @ Dec 19 2023, 06:09 PM)
Don’t forget the counter now is even more efficient as less ppl using the service making it as efficient as ever

Only if Rize 🤦‍♀️ is able to be as efficient in acknowledging and resolving problems in order to minimise downtimes
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so far i had a bad experience when go bank counter. at least 2-3 hours to do one counter activities. if can, i prefer dont go counter.
not to forget, parking is another issue
ericlaiys
post Dec 22 2023, 09:48 PM

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-deleted- duplicated

This post has been edited by ericlaiys: Dec 22 2023, 09:49 PM
ericlaiys
post Dec 22 2023, 09:49 PM

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CS took 16 days to close my rize account, get back my rm 10. time to say bye bye!
ericlaiys
post Dec 25 2023, 11:01 PM

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QUOTE(oks911 @ Dec 25 2023, 10:53 PM)
You call them or email them ?
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both
ericlaiys
post Dec 26 2023, 01:21 AM

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QUOTE(jack2 @ Dec 26 2023, 01:02 AM)
Any reasons for you to close it?
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u can refer previous post starting from 1 dec

This post has been edited by ericlaiys: Dec 26 2023, 01:22 AM
ericlaiys
post Dec 26 2023, 04:30 PM

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QUOTE(ronnie @ Dec 26 2023, 03:51 PM)
in 5 days... we shall see if the fiasco last month repeats or not. Please don't
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lol...u dont need to wait till 5 days. u can read from fb the comment, got people yesterday lost money after transferring & account not tally. Make sure you know how much you have in rize else happens to people suddenly missing. (real fb comment- too lazy to screenshot)

This post has been edited by ericlaiys: Dec 26 2023, 04:32 PM
ericlaiys
post Dec 28 2023, 09:36 AM

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QUOTE(nexona88 @ Dec 28 2023, 08:38 AM)
Looks like tier rates...

UOB vs Rize...
Seems like Rize better minus the apps stability/issues
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EAR is 4% for 100k (if u do 2 activities per month, easy to hit).
If u dont do 2 activities, then u will not get 4%. This promo already running before rize come out
So far UOB is much more stable

This post has been edited by ericlaiys: Dec 28 2023, 09:37 AM
ericlaiys
post Jan 1 2024, 04:34 PM

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BYD contest extended till Sept 2024
ericlaiys
post Jan 9 2024, 11:41 AM

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QUOTE(virtualgay @ Jan 9 2024, 10:05 AM)
till today not a single sms
i am early adopters
i open without the RM20 bonus!
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lol.. u can still get rm 8 on another bank. early adopter benefit

This post has been edited by ericlaiys: Jan 9 2024, 11:41 AM
ericlaiys
post Jan 9 2024, 02:57 PM

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QUOTE(nexona88 @ Jan 9 2024, 02:22 PM)
Try to uninstall the apps...

& Installed back... See it's work or not...
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if u do that, 12h lock in kick in.
ericlaiys
post Jan 17 2024, 10:20 PM

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QUOTE(ikanbilis @ Jan 17 2024, 06:22 PM)
The following info are required for account closure
Thank you for reaching out to Rize.

Please furnish us with details below in order to perform further checking for you:

Mobile Number registered with Rize -
Full Name -
Email registered with Rize -

Kindly furnish below details for us to proceed with your account closure request and refund process.

Account Holder Name:
Bank Account Number:
Bank Name:
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wow the added extra stuff like bank acc. previously they use back the account that i deposit when open an acc

ericlaiys
post Jan 22 2024, 10:40 PM

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QUOTE(Arsyad1105 @ Jan 22 2024, 10:15 PM)
It takes me 2 weeks for their CS to reply.
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expected cs service if u read previous post.
no issue - then u are fine
if got issue - good luck for them to response to u
ericlaiys
post Jan 31 2024, 02:49 PM

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QUOTE(jasontoh @ Jan 31 2024, 02:32 PM)
Now Maybank cannot IBFT to Rize? Rize cannot perform GIRO, else the money will be stuck somewhere else for days
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here we come again. it is common incident. u will get use to it
ericlaiys
post Jan 31 2024, 06:42 PM

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QUOTE(lovelyuser @ Jan 31 2024, 03:01 PM)
Why make life so hard? GIRO took hours~day to transfer, just Instant Transfer DuitNow lor

Link your mobile phone number with Rize account, everytime you want to transfer, just DuitNow, the select mobile number, enter your mobile phone number, woala, instant receive in your Rize

I doubt still have individual use GIRO transfer?
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also lost before. money never arrive, then need to contact both bank to investigate

This post has been edited by ericlaiys: Jan 31 2024, 06:42 PM

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