My experience was quite pleasant, though I have only requested for technical support once in my almost 2 years with Digi fibre. I am able to get technician to fix the line within 2 days, and the Digi tech guy even called me to choose appointment date and time. According to him, appointment slots have to follow the slots from TM, as both personnel need to be at my house to troubleshoot.

My contract will end this November. So far the experience is almost similar than when I use Unifi. The only small cons I found is that, if using Unifi 100mbps, your speedtest probably show like 102mbps, but on Digi fibre 100mbps, you get like 99mbps or ngam ngam 100mbps.Somehow my upload almost above 50mbps.

1. Restart router.
2. Connect to the Wifi using another device like phone and see if the wifi is ok.
3. Use your wifi adapter on another device, just to make sure problem is not the adapter.
If still fail, can call back the technician to check.

From 4g to fibre, yes it is worth the switch. 50mbps down/20mbps up. Meanwhile before switching, try to check also the pricing of other providers for example Allo or Unifi, if they would have existing offer for new users.

Not all fibre have landline. Celcom digi does not.

Is your Digi fibre under TM or TNB or Time infra? If under TM infra and get 50mbps ul/dl, you are super lucky.

Does restarting modem and BTU help? If not, I guest time to gather evidence and lodge report to MCMC.

This post has been edited by YoungMan: Aug 23 2023, 08:49 AM

Do speed test using cable. Especially at the time you know the speed is gonna reduce to 100mbps. I think it should suffice for you to tell them you are subscribing 300mbps but only getting 100+mbps (attach speed test results).

TMpoint ppl also love to use this line to prevent switching to their competitors.

Lodge report to MCMC. I'm using Digi fibre since before they complete merger with Celcom, so far it is as good as Unifi.

Next maybe try to claim for downtime rebate.

Let's see what Celcom Digi has to offer after Unifi price adjustment. Contract end in 2 months.

https://www.lowyat.net/2023/309095/celcomdi...e-plans-launch/

Definitely meh for their fibre +postpaid offer. But if looking at their fibre only plan, there is no advantage or attraction for people to stay on. They just conveniently copy Unifi plan.
At least Maxis through their agent offer some discount for the whole 2 years contract duration.

If purely for the new router, I would say better buy your own. ISP provided router aren't that great. If you are looking to upgrade 500mbps, just go for any cheap offer available. Try ask TM and Maxis agent see what offer they have for people who switch to their internet.
I agree with this. Even after price adjust in Nov, assuming it happen for old user like me, 100mbps is gonna be RM99. Meanwhile, Maxis and Unifi offers RM89 for the same plan. Will definitely switch in November when my contract end.

This post has been edited by YoungMan: Oct 15 2023, 08:02 PM

jump ship to Unifi or Maxis. Celcom Digi not attractive anymore

Choose Time when available.

He is talking about fibre not Celcom Digi mobile which depend on weather and other factors.

My bill just came out today, no reduction. The switching plan is to get you for another 24 months contract, while other ISP already offer free 3 months / free 6 months. Definitely time to port out

Do you combine with postpaid? I just called CS last night and the answer is no free upgrade, no price reduction for old plan. Want cheaper? Then change to new plan RM99.

Reflect in your NOV bill? I called Digi last week and was told that I need to change to new plan in order to get price reduction. I submitted transfer ID the next day to port out.

upgrade consider change plan right? I don't think the old plan is available anymore. You will be upgrading to the new Celcom Digi 500mb plan so the price technically should follow new one.

My Nov bill still the same without price reduction. Must be unlucky as I called twice and both CS told me the same thing. The second CS even offer me to change to new plan and said contract will not renew which I am very doubtful.
Since I am on 100mbps, even with price reduction it's gonna be rm99. Therefore I decided to switch out to enjoy free months and get cheaper price at rm89.