Yay! Maxis fix the MSN problem already!

See, you can trust Maxis to fix things!

What is this penalty means?

I go to maxis KLCC HQ, the customer service said it is the 18 months contract penalty (means u r paying the bill up to 18 months as the contract applied). Is this everyone account also have this penalty?

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last 2 months, I chage the billing address and my power package was automatic downgraded to starter package, I was asking why, the customer serviced said to me that maybe it is a system error, and she can directly changed back to power package to me.

I was asking whether that I violated the contract (downgrade) that why I get that "pemalty contract"? She said no, she offer me to terminated without penalty, but I have lost confident on her. (speak without honestly, she thought she can control the contract. ) So, I asking sinced the system error to downgrade my package, can I request upgrade to RM138 power package with USB modem? Then she said "can, terminate the current package without penalty and re-apply the RM138 package." At the moment, I start wonder about what she said. Another male customer service beside her told her "actually can upgrade to RM138 without re-apply." After this, I was totally disappointed on their customer service. They cant even know how to solve this problems. At last, I request to recover my power package as original applied. Just I still suspect about the "penalty contract". It is really like what they said?

Can u all try check whether urs account have "penalty contract"?

same ol' speed..around 20~40kBps after the upgrade