My number expire tmr, upon checking the usual RM38 super long life package was gone.
How tf the price increase from RM38 to RM108?

TS replied


Also tweeted this, hopefully ppl here can help to share and retweet. Thx.
https://twitter.com/SJF10284290/status/1617746265504378880

----------------------------------------------------------------------------------------------------------------------------------------------------

Updates:
9-Sept-2023
TL;DR: I've contacted various government agencies, but no action has been taken. My final step is to email and reach out to ministers, including Fahmi, Teo Nie Ching, and Fuziah Salleh. Cheers everyone.

After my report was closed by MCMC, I filed a complaint with KPDN.
The staff at KPDN contacted me, and they understood why I filed the complaint. However, they informed me that KPDN can't issue any summon to Digi; only MCMC has the authority to do that.
As a result, my case with KPDN was closed and marked as "out of jurisdiction".
They advised me to file a complaint with Biro Pengaduan Awam (PCB), which is under PMX. Most government agencies are cautious about PCB, and they are likely to revisit the case.

And it sure did, after several months of back-and-forth with PCB, MCMC CFM reached out to me again.
However, they told me, "We have done the utmost within the limits of the provisions in the GCC, available at this MCMC GCC Practice." In short, they couldn't take further action.

I'm now out of options, and I've tried my best. My final attempt is to reach out to the ministers, including Fahmi, Teo Nie Ching, and Fuziah Salleh. I don't have high expectations, but it's my last effort.
Email sent



10-Apr-2023
The fight continue, file a report on KPDN


Digi refunded RM70 for me, because they refund on goodwill LMAO. MCMC report now closed


02-Feb-2023
CFM replied on MCMC


31-Jan-2023
I get bot replied by Digi close my report on MCMC.



25-Jan-2023
MCMC replied on Twitter


24-Jan-2023
Reported to MCMC website

----------------------------------------------------------------------------------------------------------------------------------------------------

And the 108 package was hidden from the users. It will not show up if you do not have, RM108 or more credit left on your number.
holy f dude, how is this okay?

Price jump



Digi website



Freaking dodgy note


Upgraded my new plan without my consent.


While Googling, I found this thread from last year. Seems like they pull this off quietly last year.
https://forum.lowyat.net/topic/5254273

I'm gonna file a report to MCMC and also Email KKMM.


This post has been edited by Rainings: Sep 9 2023, 07:51 PM

Hello

Have you checked your box of surprise?

mine rm38 still valid

Perhatian TS,

Sila segera MNP-o ke telco lain yang menawarkan #hayat_365 mengikut budget anda.

Yang ikhlas,

SKMM

How can they remove this option on a validity section and turn it into promo/campaign/event?
The RM38 package also removed from *128# menu.
This is f up bro.

This post has been edited by Rainings: Jan 24 2023, 01:48 PM

Biasalah..

Lazada Shopee.. RM100 RM70. (30% off)

Actual price also RM70

This post has been edited by Natsukashii: Jan 24 2023, 02:05 PM

Yes. Hotlink.. RM30/year.. or TuneTalk(Celcom).

If u only want to keep the number and not using or use sparingly, MNP to Yoodo. My spare numbers all on Yoodo and only cost me 3 bucks monthly for SMS plan. When I need to use data, will subscribe 20GB for 20 bucks monthly.

This is dodgy af bro, can I report this case to KPDNHEP? wtf

3x12 = RM36
roughly the same, as the old digi super long life RM38.
Yes, when I need data I will only subscribe to RM1 or RM3.

Does Yoodo have small package like this?
How's their coverage?

Nothing surprised...

Digi is getting unattractive after the marriage with Celcom...
It's package not good as old days...

Yoodo is going away soon, after the celcom digi merger.. enjoy while it lasts

Hotlink also same.

Scrap a new plan within 6 months.

- https://soyacincau.com/2022/01/25/maxis-hot...ith-rm5-top-up/

Obviously for monetary reason. Instead of allowing one time fee of rm30, they want customer to reload rm30 every month. And its stated in their tnc, something like we reserve the right to change plan bla3 without notice bla3. Celcom and maxis did the same. Unless wanna bring them in court to decide whether those tnc is valid or not, most ppl just took the easier no hassle route, ported out to other telco with long validity.

MNP to TT. Only RM35/365

Don't forget share in here after you complain about this super long life.

Me also feel mad already after digi force to change my plan without consent.
Plus the worst of super long life expensive like Gold price.

+1 using this method to keep my malaysian number alive while im staying in SG. really cheap and flexible. Still can receive SMS and TAC number from malaysian banks etc. Best of all dont need to worry about top up, resubscribe or anything because it just auto deduct every month

Hated bos. Means it's undeterministic

for the validity, not sure if there's any regulations about the pricing.

as for the upgrading the plan without consent, nobody will side u. digi's sister plan tapp gave users 2 options - either get a new number on digi or terminated in the event no consent given. had to scramble to change services that depending on that number. not even option to port out. brought it up to mcmc, no further action.

Raised from RM38 to RM108 is crazy jump, i donno if this is even legal here.
Sure, will keep this you posted. pls help to retweet and tag our minister thx.
https://twitter.com/SJF10284290/status/1617746265504378880

I dont think Yoodo will stay long, because celcom and digi merging.

Nowadays, almost everything tied to your number, if we allow them to do this, there is no turning back.
Like my parents they want just to keep their line active to whatsapp and receive sms.
This price hike is completely unacceptable, how can you justify 185% spike? Give me a calculation, to break it all down. Don't just say inflation bs.

Also guys, I file a report on MCMC website and twitted this.
if can pls help to retweet and tag Fahmi and Teo Nie Ching. Thx
https://twitter.com/SJF10284290/status/1617746265504378880

This sh!t is crazy. If anyone can chip in, is this a valid case to report this to KPDNHEP?

unlikely they will side u unless u viral it. u r better off choosing other providers who offer 1 yr validity for about rm30

U can just top up RM5 every 90 days then ur number will always stay active, essentially it's abt RM20 for a year (and the credits are still urs). IIRC the validity cycle will also restart if u purchase the RM1 validity pass, so that's RM5 per year.

i donno what telco u r using, but no such option on digi.

he meants digi 90 days grace period to retain the number only not that u can make call

bruh, if you forget to top up after 90 days u lost the number and u cant make phone call.
This is extremely risky and u cant call out during emergency.
This is not an excuse for Telco and shouldn't even be a choice to consider in the 1st hand.

Just port out to MVNO or other Telco that justify your need.

I'm mataining few VVIP mobile number at Hotlink, yearly RM 30

This post has been edited by Raymond T.: Jan 25 2023, 09:25 PM

Better port out to hotlink pantas..just rm30 for 365 validity...

digi do has such option. and it is the cheapest way.

yup. its not recommended for main line.
i used this method to keep few vip number. its not hard to set an reminder. usually i will top up 85th day. or make purchase extend validity.

well i just explain on the mentioned method not that i endorse using this method
wan easier park should go for unifi bebas just 90 days got use internet abit then ok ald

Dear TS,

It is clearly Momok Kuning is not suitable to fulfill ur expectations anymore...

Have u searched and considered Axiata XOX PRE-paid non-Black? It has 28 + 8 months on SIM/Account/Line validity promo as of today...

Total damage to gain 36 months validity under Axiata XOX PRE-paid non-Black is around RM40 ...

Regards,

ChatGPT @ Momok Kuning



This post has been edited by azhar75: Jan 26 2023, 10:55 AM

U could of course go against it cuz it's indeed consumers' right, but imo it doesn't worth the time and efforts to fight for this. Considering that this isn't a monopoly, u can port in other telcos with cheaper/longer validity pass, just like !@#$%^ said unless u viral it, highly unlikely they will entertain u.

Many have their plans converted by Digi.

Looking forward to hearing updates about your case.
Curious to know MCMC take on this issue.

https://help.digi.com.my/en/support/solutio...arting-may-2022
internet achive just in a case
Basically Digi migrated legacy plan to non selling plan which reduce some of the original perks
afaik that those migrated to DiGi Best Prepaid v4 still have RM 38 SLL option if they have RM38 credit or more
u may use this and question their segregation of plan during migration like why some have some dun have etc and hope they can give a reasonable closure

I also curious that did mcmc aware of this situation or not?

Meanwhile, there is another FAQ (https://help.digi.com.my/en/support/solutions/articles/70000623577-legacy-plans-upgrade)

Look for portion 17 information.

This post has been edited by JuneResources: Jan 27 2023, 12:51 AM

After my old plan force to newer plan, SLL now from 38 to 108

oh yakah I am in digi best v4 also but i dun have RM38 inside to see if still got that option
well my validity still far from expired maybe i will try if it near expiry
edit: check my mom phone which had RM 50 also dun have guess they remove liao and put in BOS

This post has been edited by akhito: Jan 27 2023, 07:17 AM

Then DIGI will say the usual things.
We reserve the rights to change anything without prior notice.
You will agree that you will not hold us liable.

If you see Maxis, they are even more brutal:

Clause 9.1
Clause 9.10
https://www.maxis.com.my/en/terms-condition...maxis-consumer/

Does it sound very familiar in almost all T&Cs we've read?

This post has been edited by pcdoctor_my: Jan 27 2023, 08:24 AM

Its usual business tactics, to relief them from liability. Every telco got those cliche wording in their tnc. Whether those one sided tnc is valid and fair is another story, only court can decide. Thats why like i said earlier, instead of dealing with hassle of court, time and more money to hire lawyer etc most ppl just outright port out to another telco that still have validity extension. If one really does have the time, the money and the patience to bring them to court then i wholeheartedly support the action but i bet no one would.

By the looks of it they're trying to phase out the validity extension all together. Instead of sudden removal they chose to raise the fee exorbitantly, or keep the price same but make it into the uncertain, non-guarantee forever bos.

best 2017 Super Long Life 365 is RM108
digi live and next prepaid dont have SLL365
Most if not all All telco have we have right to change TNC
By using our service you agree with our TNC
Good luck


But subscribe monthly internet plan and Digi Super Long Life 365 for RM38 magicaly appear on Box Of Suprise

This post has been edited by JLA: Jan 27 2023, 09:00 AM

So many I can't reply all. But overall that's what I think.

It may seem like a small issue, but if we allow one telco to get away with it, others will soon follow suit.

I don't think we should just stand idly by and let this happen.
As consumers, it is our responsibility to speak out against any injustices in the industry.
It may take time and effort, but it is a necessary first step towards resolving this issue.

We have seen in the past, when consumers come together and raise their voices, change can happen.
Just look at the example of Maxis CEO apologizing for their past business practices 7 years ago.
It all started from here, Lowyat forum.
https://www.lowyat.net/2016/100515/maxis-ce...ter-this-month/
https://forum.lowyat.net/index.php?showtopic=3890072&hl=

It's important to remember that small actions, like retweeting and tagging our government officials, can make a big impact in bringing awareness to this issue.
Let's not let this slip under the radar.
Let's take a stand and make our voices heard.
Together, we can create the change we want to see.
https://twitter.com/SJF10284290/status/1617746265504378880

Guess because of ARPU...
That's why long term validity is being phaseout slowly...
It's all about $$$ now... And more priority after marriage with Celcom 😁

I just search back my old screenshot
Best V1
Now force convert to Best V4

same lo best v4
for now din subscribe any internet plans but got ssl 38 in bos hope it stays there until the day we need it
If not, I do consider hotlink pantas RM30 one year validity as alternative but maxis coverage from my previous experience was not very good in my area

so mcmc or digi got take action yet?

not so fast leh...

all still holiday mood

wait another few more weeks then only they look at the complains

https://help.digi.com.my/en/support/solutio...y-plans-upgrade

I get bot replied by Digi close my report on MCMC.



I've reopened the report and will forward this case to KKMM manually.

This post has been edited by Rainings: Jan 31 2023, 05:41 PM

just change telco

haha i told u d. maybe it's a digi thing. my previous case with digi-tapp also just ignored like that and NFA.

Maybe forward your case to KPDNK, The Ministry of Domestic Trade and Cost of Living …..
Minister Datuk Seri Salahuddin Ayub.

Read this 👇🏻 :
Salahuddin: Ministry to meet telcos over service quality
https://www.theedgemarkets.com/node/653380

Dear Rainings,
This is akin like David vs Goliath.

David 0: 1 Goliath.

You're in the wrong country also dude. This aint the US or Singapore.
You know what works in Malaysia? Viral. But with a strong case, or else it may backfire back to you.
Were you expecting MCMC to spank DIGI in the butt real hard ,like mommy spanking a naughty child, and hoping DIGI will cry and revert back to RM 38?
You've forgotten that every telco has a bunch of warlords aka lawyers standing by to fight.
To them, you're just a bunch of ants (customer) trying to fight against their (front liner customer service) elephants. Haven't even met their lawyers yet. You've been crushed by them and spit on the floor.

Go watch this Netflix show called "Pepsi, where's my Jet?" . Interesting documentary.
https://www.netflix.com/my-en/title/81446626

And see how David tries to take down Goliath despite being correct.

This post has been edited by pcdoctor_my: Feb 1 2023, 08:08 AM

AI reply you n close report. Hahaha..
Their business grow "too good" already. I think you are the right time switch to other telco.

Too many users use digi? Perhaps they want to eliminate those old users.
Basic theory, "New users come in, old users kick out."

Can try re-open the report, see they will special offer or not (But I think won't)

Digi: Don't like to use? Then port out. I don't care.

They've made a promo for the rm108 365 validity, discount 50% but as usual like the bos rm38, no guarantee this will be available later next year if u wanna continue.
https://amanz.my/2023377538/

If the bos rm38 doesn't come with basic internet, this should be okay-ish since i think it come with some sort if connectivity too. If the bos rm38 got basic internet then bos is cheaper.

It's normal...
For Telco..

Previously did some report on Maxis too...
Same thing happened....

Keep close my case....

2.2 Sales offer: RM54 for 365 days SLL (Promo ends: 7 FEB 2023)

...Tailored to CURRENT market environment....

Momok Kuning = 1
TS = 0

Expensive still...

Should be offer rm38 😁

still expensive. should offer rm10

Hehehe..
That's even better 👍

Still expensive, should be offer RM5 HAHAHA...
(Typically depreciate for the Super Long Life.)


But if really got offer RM10, then not need think too much straight subscribe it..

even better no such thing as expiry

Worth or not? I have 6hr to decide hahaha

Digi expensive life

True man, i still scroll bos but never saw 38 on bos

subscribe monthly internet SLL38 may came from nowhere

I use sll only for otp number

understand we're only able to receive call and sms during this 90 days grace period.. wonder will we be able to receive call too when overseas?

dont think so. overseas need roaming service

i see..

but im pretty sure still able to receive sms when overseas under grace period though

Just turn on WiFi calling and u'll be able to receive call with no additional charges. But make sure to turn off ur data roaming in ur phone settings and voicemail as well.

if u are overseas and u dont have roaming service, better pull out your sim card.
buy a local card and use data to make calls thru whatsapp

*mindblown*

u mean just turn on the wifi calling setting on the phone and one will be able to receive call when overseas?

do one need to inform the telco staff to activate vowifi or something like that?

https://help.digi.com.my/en/support/solutio...ll-with-vowifi-

Here FAQ

so win or lose?

incoming call while roaming overseas is chargeable, so if your line is in grace period you simply won't receive calls.. receiving sms will not be a problem though..

This post has been edited by dgboy: Feb 19 2023, 09:15 AM

here all maxis 1 year validty or digi sll also expensive

My 2 different telco HK SIM Card, I just top up around RM30 very half year then its validity will extends 180 days...
now my card inside got RM 200++ credit , no need to buy anything to extends the date

credit reserved for us when I back to HK and buy for data package

But this is Malaysia...

Malaysia always like this one...

More benefits to Telco than users...

We not competitive enough...

Hopefully the new minister fellow does something useful like that Singh fellow previously 💪🙏

for long validity try ONEXOX

Hi guys, sry for long delay without any update.
Dealing with government agencies takes time, and all you need is patience, extreme patience.
I have had experience dealing with MCMC complaints for years in order to get TM to deploy fiber in my area. So, the process can take months, or maybe years.

Some updates, Digi refunded me today, LMAO they said it is "good will". So generous LOL


The MCMC report is now closed, but a new battle arena begins, as I just lodged a complaint at KPDN today.
I hope KPDN will push DIGI to revert the old pricing RM38 for super long life and not hiding the package from the user if credit balance is lower than the package.
Long fight ahead, wish me luck~

KPDN Complaint description

Wanted to subscribe to SLL at RM38 today, and experienced the same thing. Only have RM1 per day option under "validity".

Searched lyn and saw this thread. Indeed my balance was < rm108 so I didn't see this option. Memang silly to do away with the option based on credit balance.

Then saw an earlier post here asking to check at BOS, and indeed it's there. Phew...

Wait for the double dates each month, like 5/5, 6/6, 7/7 and so on. During these time, Digi will normally offer the RM108 SLL at 50% discount, which means you pay RM54.

So the net increase isn't as great as what TS has said if one is carefully planning the reload.



This post has been edited by 4WD_er: May 19 2023, 09:09 AM

That means wanna expired already (Example today is final day active), so the BOS there will appear RM38 1 year validity, is that what you means?

What I mean is, under "validity", it's now RM108 per year or RM1 per day. The thing is, I only see one option RM1/day because the RM108 per day is hidden due to my credit < RM108. It's like saying your cash is insufficient to buy this thing, so I'll not let you see this thing is for sale.

For info, SLL was always priced at RM38 per year for those who qualified, which I did. Been subscribing using the "validity" option for years, suddenly it became RM108 per year.

And the RM38 per year is hidden in BOS instead of openly shown under "validity". If I didn't check, I'd have subscribed to the RM108 per year renewal.

Hi,
Is it possible to get Super Long Life 365 days at RM38 on DiGi Prepaid Next Plan ?
(As I know SLL365 at RM38 is only on DiGi Best Prepaid.) CC: dgboy

it will appear at BOS mid of month for prepaid next

what is TT?

Time.com?

Tune Talk

Ya, just saw it. Wonder if they have independent data package like 10gb for RMXX and validity follows the credit 365 a year?

I do not need call. Just need data for light app.