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 avoid senq/senheng in shopee, their sales tactic is lame

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TSdarksider
post Jan 9 2023, 12:10 PM, updated 3y ago

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recently bought ipad air 2022 256gb wifi 3.3k thinking its a good deal. asked properly stock availability before purchasing, cs chat said yes.
1 day after placing order, seller shipped. gave a tracking number that did not work.

5 days later, tracking still not working. now 6th day later, msg me telling the colour i chose is out of stock, ask me to choose from grey/blue/pink.

turns out its their standard practise according to 1 star review. no stock but say have stock, then let ppl make order, then click ship it out with fake tracking number. then delay the process until they can restock.

what is worst, they use their own shipping courier, ninjavan, and if you are not at home they just drop it in your mailbox or your door regardlless of the value of the item (iphone 14 pro, ipad air, airpods, apple watch)

after im done with them, will forever boycott this rogue distributor.

https://shopee.com.my/product/300442079/16740360868

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This post has been edited by darksider: Jan 9 2023, 12:10 PM
ZeaXG
post Jan 9 2023, 12:13 PM

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Don't buy shitpee, so far ayam boughted lapsapda no issue
ArefiE
post Jan 9 2023, 12:13 PM

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inb4 mana manager *lempar kerusi*
latipbogiba
post Jan 9 2023, 12:15 PM

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I buy at senheng tapi fizikal store la.

Boom Mortar
post Jan 9 2023, 12:16 PM

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QUOTE(ArefiE @ Jan 9 2023, 12:13 PM)
inb4 mana manager *lempar kerusi*
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Lao qian...owai
coyouth
post Jan 9 2023, 12:17 PM

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QUOTE(darksider @ Jan 9 2023, 12:10 PM)
recently bought ipad air 2022 256gb wifi 3.3k thinking its a good deal. asked properly stock availability before purchasing, cs chat said yes.
1 day after placing order, seller shipped. gave a tracking number that did not work.

5 days later, tracking still not working. now 6th day later, msg me telling the colour i chose is out of stock, ask me to choose from grey/blue/pink.

turns out its their standard practise according to 1 star review. no stock but say have stock, then let ppl make order, then click ship it out with fake tracking number. then delay the process until they can restock.

what is worst, they use their own shipping courier, ninjavan, and if you are not at home they just drop it in your mailbox or your door regardlless of the value of the item (iphone 14 pro, ipad air, airpods, apple watch)

after im done with them, will forever boycott this rogue distributor.

https://shopee.com.my/product/300442079/16740360868

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*
i buy from harvey norman. no such nonsense.
Slowpokeking
post Jan 9 2023, 12:17 PM

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Apple products buy straight from Apple je. They ship it with dhl.
ctys2012
post Jan 9 2023, 12:18 PM

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QUOTE(latipbogiba @ Jan 9 2023, 12:15 PM)
I buy at senheng tapi fizikal store la.
*
i stopped going after the staff that served me used my phone to post a very good comment about him on FB, he was only suppose to look at the membership number...
Reality740716
post Jan 9 2023, 12:18 PM

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QUOTE(ZeaXG @ Jan 9 2023, 12:13 PM)
Don't buy shitpee, so far ayam boughted lapsapda no issue
*
whistling.gif whistling.gif whistling.gif
Yaya , me too . Now moved most of my shopping to lapsapda
MrBaba
post Jan 9 2023, 12:18 PM

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QUOTE(latipbogiba @ Jan 9 2023, 12:15 PM)
I buy at senheng tapi fizikal store la.
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U forgot the honor phone incident
vapanel
post Jan 9 2023, 12:19 PM

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Ok la. Better than kena scam
jibpek
post Jan 9 2023, 12:19 PM

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12.12 Lapsada also the same. Few items that I bought was cancelled 10 days later.
hurricane21
post Jan 9 2023, 12:20 PM

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SUSnatx001
post Jan 9 2023, 12:21 PM

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Buy from Apek shop expect world class service?
annoymous1234
post Jan 9 2023, 12:22 PM

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QUOTE(ZeaXG @ Jan 9 2023, 12:13 PM)
Don't buy shitpee, so far ayam boughted lapsapda no issue
*
QUOTE(Reality740716 @ Jan 9 2023, 12:18 PM)
whistling.gif  whistling.gif  whistling.gif
Yaya , me too . Now moved most of my shopping to lapsapda
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Senheng lazada?
skloda
post Jan 9 2023, 12:22 PM

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good deal usually scam shyt .
Sycamore
post Jan 9 2023, 12:22 PM

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Wow so bad Kah.
SUSWahlberg
post Jan 9 2023, 12:24 PM

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QUOTE(darksider @ Jan 9 2023, 12:10 PM)
recently bought ipad air 2022 256gb wifi 3.3k thinking its a good deal. asked properly stock availability before purchasing, cs chat said yes.
1 day after placing order, seller shipped. gave a tracking number that did not work.

5 days later, tracking still not working. now 6th day later, msg me telling the colour i chose is out of stock, ask me to choose from grey/blue/pink.

turns out its their standard practise according to 1 star review. no stock but say have stock, then let ppl make order, then click ship it out with fake tracking number. then delay the process until they can restock.

what is worst, they use their own shipping courier, ninjavan, and if you are not at home they just drop it in your mailbox or your door regardlless of the value of the item (iphone 14 pro, ipad air, airpods, apple watch)

after im done with them, will forever boycott this rogue distributor.

https://shopee.com.my/product/300442079/16740360868

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not even close to buy since
user posted image
PaperClip224
post Jan 9 2023, 12:24 PM

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QUOTE(ctys2012 @ Jan 9 2023, 12:18 PM)
i stopped going after the staff that served me used my phone to post a very good comment about him on FB, he was only suppose to look at the membership number...
*
wtf
can complain loh this one
knn, identity theft
latipbogiba
post Jan 9 2023, 12:25 PM

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QUOTE(ctys2012 @ Jan 9 2023, 12:18 PM)
i stopped going after the staff that served me used my phone to post a very good comment about him on FB, he was only suppose to look at the membership number...
*
QUOTE(MrBaba @ Jan 9 2023, 12:18 PM)
U forgot the honor phone incident
*
Tapi itu dulu la. Masa dia popular dan banyak cawangan. Bila buat clearance sale harga murah.
Last aku beli tv dengan senq 2014.
Sekarang beli dengan JUSCO je. Collect point lagi berbaloi
jerm57
post Jan 9 2023, 12:25 PM

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Lol... shopee strikes again.
acbc
post Jan 9 2023, 12:25 PM

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High value items please don't buy from Shopee. Pretty sure their payments to vendors also delayed.
Rusty Nail
post Jan 9 2023, 12:29 PM

Why am I still here?
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lol sengheng, buy once from them enough
billylks
post Jan 9 2023, 12:31 PM

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Lol I also kena by senQ but using Lazada.

Was in rush to buy a water filter before I balik kampung in a week time. Seeing that senQ was in KL and I lived in KL so I assumed I could get it fast.

Mana tau after I purchased it they said they could only deliver it after a week. Kalau takda stok don't advertise la bodo! Participated in voucher discount some more.
TSdarksider
post Jan 9 2023, 12:33 PM

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QUOTE(billylks @ Jan 9 2023, 12:31 PM)
Lol I also kena by senQ but using Lazada.

Was in rush to buy a water filter before I balik kampung in a week time. Seeing that senQ was in KL and I lived in KL so I assumed I could get it fast.

Mana tau after I purchased it they said they could only deliver it after a week. Kalau takda stok don't advertise la bodo! Participated in voucher discount some more.
*
really ccb, saved that rm300 manatau at least delay a week.

apple pencil i ordered from switch store arrived 2 days after order. this one 6th day tell me no stock.
bsa12
post Jan 9 2023, 12:36 PM

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Bought one galaxy tab from Seng Heng on 11.11.22, cheap and on time delivery by their own transporter, but cannot tracking
MrBaba
post Jan 9 2023, 12:46 PM

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QUOTE(latipbogiba @ Jan 9 2023, 12:25 PM)
Tapi itu dulu la. Masa dia popular dan banyak cawangan. Bila buat clearance sale harga murah.
Last aku beli tv dengan senq 2014.
Sekarang beli dengan JUSCO je. Collect point lagi berbaloi
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Yr money yr suka , just don't come here whine later
emburrar
post Jan 9 2023, 12:47 PM

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QUOTE(hurricane21 @ Jan 9 2023, 12:20 PM)

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xpole
post Jan 9 2023, 12:51 PM

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Guys, if you plan to buy something at Harvey Norman or Senheng/Senq online, it’s best for you to call them first to check on stock availability.

Some of the products they keep selling online, but no stock available and you have to wait
yhtan
post Jan 9 2023, 12:53 PM

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i don't understand why still got people buy ipad but still buy from shopee, go buy direct from apple website or authorized dealer lah, mau save that few hundred and in return get so many trouble for not delivering or empty box

the time and energy u waste on getting refund is enough to get u headache
SterlingPound P
post Jan 9 2023, 12:54 PM

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Wow, I'd at least thought they'd change coming from me who'd made a purchase with them pre-covid.. Bought an steam iron and was promised a new set with ironing board + free gift (bowl).

When I picked it up, first time open inspection already got deposits on the iron indicating it was already used and pointed out to their staff. Got it changed immediately on the spot and went home. Opened up the free gift and the ironing board, also discovered that the bowl was chipped at the bottom and the ironing board layer leg latch was broken. Called the outlet up and they said free gifts aren't entitled to exchanges. Went back there in person and they still insisted that they couldn't do anything. Threatened a chargeback on my purchase and suddenly everything is now possible!

Needless to say I returned everything, brought the original receipt to Harvey Norman and they not only matched the price but included decalcifier solution on top of what I got. I've since spent 6 digits at HN and never looked back.. They ain't perfect but they're nowhere as bad yet do miles and miles better than what those skanks at SH/SQ do.

Just sharing lah, there are already better alternatives out there and the service is way way better. Don't subject yourself to this sort of treatment unless you're a maso. tongue.gif
Lucas0323
post Jan 9 2023, 12:57 PM

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QUOTE(MrBaba @ Jan 9 2023, 12:46 PM)
Yr money yr suka , just don't come here whine later
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Apa sarahan jaya jusco?
iamSUSUman
post Jan 9 2023, 01:02 PM

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senheng customer service is very bad, experienced it once, and never went back in again.
kurtkob78
post Jan 9 2023, 01:04 PM

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so bad ka. shopee store got how many stars
DValentine
post Jan 9 2023, 01:07 PM

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inb4 fight back and say

tu la sape suruh tak beli kat senheng dot com

owaii
haturaya
post Jan 9 2023, 01:07 PM

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Just buy anything Apple straight from Apple. Why bother to buy with 3rd party?
galkelly
post Jan 9 2023, 01:10 PM

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kalau dah ribu ribu purchase, pergi lah kedai terus ...
tak sanggup ku tunggu kat rumah sementara brg tak sampai2
pokchik
post Jan 9 2023, 01:11 PM

I'm getting too old for this sh*t
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QUOTE(darksider @ Jan 9 2023, 12:10 PM)
recently bought ipad air 2022 256gb wifi 3.3k thinking its a good deal. asked properly stock availability before purchasing, cs chat said yes.
1 day after placing order, seller shipped. gave a tracking number that did not work.

5 days later, tracking still not working. now 6th day later, msg me telling the colour i chose is out of stock, ask me to choose from grey/blue/pink.

turns out its their standard practise according to 1 star review. no stock but say have stock, then let ppl make order, then click ship it out with fake tracking number. then delay the process until they can restock.

what is worst, they use their own shipping courier, ninjavan, and if you are not at home they just drop it in your mailbox or your door regardlless of the value of the item (iphone 14 pro, ipad air, airpods, apple watch)

after im done with them, will forever boycott this rogue distributor.

https://shopee.com.my/product/300442079/16740360868

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*
Not only Shopee, purchase online via Senheng app also I kena like that.

But to be fair, I got the same treatment when I purchase phones.

If I purchase kitchen appliances - no problem.
ju146
post Jan 9 2023, 01:11 PM

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Lapsapda is better when it comes to buyer protection. Shitpee will make buyer life tough when it comes to refund
myteam94
post Jan 9 2023, 01:13 PM

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QUOTE(haturaya @ Jan 9 2023, 01:07 PM)
Just buy anything Apple straight from Apple. Why bother to buy with 3rd party?
*
'
bought from Premium reseller because Apples dont have installment option like SG / US site.. whistling.gif whistling.gif

just spend ipad air for waifu use.. sweat.gif
Nightstalker93
post Jan 9 2023, 01:14 PM

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Why would u buy Apple products from 3rd party? Apple products by directly from apple la, their customers service is damn good like always. At most, go buy from machines as they are official reseller
ctys2012
post Jan 9 2023, 01:20 PM

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QUOTE(PaperClip224 @ Jan 9 2023, 12:24 PM)
wtf
can complain loh this one
knn, identity theft
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i did and deleted the comment after that...
sonypshomer
post Jan 9 2023, 01:22 PM

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next time buy apple product in apple's store online or retail store.

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sexysarah1992
post Jan 9 2023, 01:27 PM

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QUOTE(darksider @ Jan 9 2023, 12:10 PM)
recently bought ipad air 2022 256gb wifi 3.3k thinking its a good deal. asked properly stock availability before purchasing, cs chat said yes.
1 day after placing order, seller shipped. gave a tracking number that did not work.

5 days later, tracking still not working. now 6th day later, msg me telling the colour i chose is out of stock, ask me to choose from grey/blue/pink.

turns out its their standard practise according to 1 star review. no stock but say have stock, then let ppl make order, then click ship it out with fake tracking number. then delay the process until they can restock.

what is worst, they use their own shipping courier, ninjavan, and if you are not at home they just drop it in your mailbox or your door regardlless of the value of the item (iphone 14 pro, ipad air, airpods, apple watch)

after im done with them, will forever boycott this rogue distributor.

https://shopee.com.my/product/300442079/16740360868

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*
Pay a much cheaper price yet complaining like they sent u a broken ipad? My god. Next time, go and pay full price la at machines or switch.
sexysarah1992
post Jan 9 2023, 01:30 PM

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QUOTE(yhtan @ Jan 9 2023, 12:53 PM)
i don't understand why still got people buy ipad but still buy from shopee, go buy direct from apple website or authorized dealer lah, mau save that few hundred and in return get so many trouble for not delivering or empty box

the time and energy u waste on getting refund is enough to get u headache
*
Because it is 300 bucks cheaper on shopee. Apple stuff u can get 300 discount is like a jackpot. Normally 100 discount only.
melt
post Jan 9 2023, 01:49 PM

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hahaha ninjavan

please reply this message with your verification code if you want your item to left at your doorstep

got code or not they will still leave it. If you reply anything (no code, etc) they screenshot your message as confirmation

This post has been edited by melt: Jan 9 2023, 02:51 PM
forgotoldlogin
post Jan 9 2023, 02:05 PM

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Shenheng website also cannot pakai. I order and they do nothing. Have to follow up like crazy for refund
BuKeYi
post Jan 9 2023, 02:12 PM

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I only go to their physical store during festive season, sometimes will cheap alot for some stock (compare with online). And some will have cash back in their app. So make sure you got it back.
Ameerzs
post Jan 9 2023, 02:13 PM

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It's 2023 and still got people spend over 1k on shopee. Either buy from Lazada or go straight to store.
keyibukeyi
post Jan 9 2023, 04:43 PM

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I grow until now never buy any from them.
RiriRuruRara
post Mar 26 2025, 07:35 PM

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Sorry to bump old thread but Wta if buy from their Lazada page and choose self pickup should be no problem right?? It says ready to collect in 48 hours there???

 

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