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 Experience with Hasbro Official Store @ Lazada, Hasbro Official Store poor response

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culvers
post Dec 29 2022, 11:02 PM

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too bad here is not US where they will return the difference if they or other store sell it cheaper within a period of time after the purchase.

Just consider yourself lucky that this seller is lazmall and they must let you return and refund without any valid reason. Most non-mall seller will not even layan you

This post has been edited by culvers: Dec 29 2022, 11:03 PM
culvers
post Dec 30 2022, 12:25 AM

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QUOTE(leoitch @ Dec 29 2022, 11:10 PM)
objectives of this thread:
- highlight what Lazada is trying to do for online retailing
- expose shady practices of some local companies
- demand better appreciation for customers. in my business dealings, i treat my customers as my bosses and i refuse to be treated like sheeple when i am giving business to other people.
*
It might be shady to you but most of us don’t have any major issue with this. It’s a different case when seller increases the original price during sale though.

There’s currently no law requiring business owner to do partial refund due to a sale (price guarantee/price adjustment). It’s just a feature/policy created by business owner to attract more customer. So you can’t expect all of them to do it out of their own goodwill like you would.

Maybe this case can highlight the problematic return and refund process (return and then buy again), but you made it difficult because the seller is in good faith while you are not. It’s hard for people to side with you.

You need to open a suggestion thread to allow people to side with you, not to listen at your rant.

Also need to let business owner know that their method is costing them money and time when customer have to return and re-buy them again just to get the discount. If they don’t do it, it’s okay, their loss. Meanwhile, their competitors are doing it to generate more clicks and loyalty points.

 

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