I changed ISP to UNIFI. Comes with a phone line. However, when I connect a phone (Motorola C401) to the correct port on the modem I don't get a dial tone.

I dial the phone number I get a busy tone.

I emailed TM and this is their reply.

However, please be informed that we has reset the port in our system to refresh your connection. Thus, you are advised to turn off all the equipment within 30 seconds and turn on back to refresh all the connection. You may also monitor your connection. Please be advise to ensure the cable telephone cable is connect to modem port 1.

To get them to come and check, got charges.

Before we proceed with technical report, we wish to informed you that a flat rate of RM53.00 (inclusive of 6% SST) will be charged for each visit to your premises if the technical fault is found to be under your responsibility. No worries! Our technicians will first make an assessment and inform you of the actual issue. If your equipment needs a replacement, you can either replace it for FREE with contract renewal or purchase it from the TM technicians.

Anyone faced this issue before?

i face this issue. unifi send tech to check. tech came and ask me number wether transfer from other isp or from unifi. mine is from unifi. then tech make a few phone call. it resolved. problem from their side

This post has been edited by tyja: Dec 16 2022, 03:19 PM

the fibre modem that havent restarted for multiple months or even years could have cause this while the internet was still working.

Thanks all. Problem is at TM side. Got to tekan them, then they do thorough check. Now phone working