I felt like an old uncle trying to fit in this digital world when opening this thread.

But how actually do I connect to this 5G network?

I'm in their 5G coverage and use 5G phone already.
Preferred network set to 5G but the top bar shows 4G only
And when scanning for network can only find 4G

Do I need to subscribe to their U25 or U35 first before the signal changed to 5G?

5G available if you buy any of the 5G prepaid plans or subscribe to the new daily or weekly passes

I'd suggest to try the weekly RM12/10GB pass for testing, cancel the auto renew if you don't want that

This post has been edited by dgboy: Dec 11 2022, 08:39 PM

Very important your 5G phone is under DNB support device list?

another reason is

1. old non 5G sim card not detect 5G network.
2. some 5G smartphone not support 5G malaysia network

Why need to subscribe u25 or u35 manually? Once subscribed can still switch back to old prepaid?
And what's the difference between u25 vs u35?

Yes must subscribe to new u25, u35 etc but you can try the daily/weekly ones to see if it works . From rm3 to rm12

cannot switch back

so plan carefully

any 4g capable sim will be usable for current 5g

using what phone?
got update firmware o not?

After consulting U mobile customer service, found out that my current prepaid plan is not supported. Need to upgrade to the latest plan. No need to change sim card.

At first I thought even without the right plan I can still see 5G symbol on the network bar. So, need to change plan first before the symbol change to 5G....i guess...

Hmm, so the famous GX38 plan cannot be used to buy a 5G add on? Haiyaaa.. that sucks

any prepaid user can buy the new weekly data pass to test 5g

UM CS did mention that old prepaid plans to have to convert to the latest 5G Prepaid sim to get 5G coverage. Are you still on the old plans and manage to get 5G coverage by buying weekly data pass?

So have you switched to the new 5G plan? Getting 5G coverage now?

CS inform you wrongly unfortunately.

I'm on the old Unlimited Funz plan and have 5g 24/7 in KL under the weekly pass.

Only if you need monthly plan, you will need to convert your underlying plan.



This post has been edited by dgboy: Dec 15 2022, 10:41 AM

Im on the old Power Prepaid Plan but not getting 5G coverage. Do I need to buy the data pass before getting 5G coverage?

He said to get the weekly pass.. try and see

Thanks for the info. Luckily didn't switch my existing plan. My Power Prepaid plan though old still gives one of the best value for money plans.

Done… just bought data daily pass and voila 5G appeared.

This post has been edited by TOMEI-R: Dec 15 2022, 11:49 AM


Attached thumbnail(s)

thanks for sharing this. I haven't upgrade my plan too. Now it's confirmed that 5G bar only appear if buy the daily or weekly plan.

Was it this plan that you bought?



This post has been edited by dextrouzst: Dec 15 2022, 12:21 PM

Yes