thats the best way.. too many BS around nowadays.. and of course, to TS, don't promise people when u cant do it.. only promise them when u can actually make it happen.. one bad mistake can ruin the whole "trust" thing..

plus of course, friendliness.. maybe proper english might help, but not the "wanna-be english pro" like tht coz u may give ur customers the impression that they're eng is not as good..

actually the whole idea is to make ur customers feel comfortable with u..

profits will really boost up once u have their trust.. n the only way to get there is erm... more on customer service as it covers the whole load..