To get net pay equal or almost to the price at the restaurant, the price in the platform at 30% commission is 50% higher than at the restaurant.

Eg. Shop price is RM8. Selling price in the platform need to be RM12. After deduct 30% commission + 6% SST on top of the commission, shop will get RM8.18.

Yes, the higher price is to cover grab charge. Some discount and promo are from that charges as well. But some promo, the shop have to cover the differences.

But stupid policy maker people at Grab/Panda expected you to have same price as shop on their platform. Either you take the loss or increase the price in your shop to match.

Many seller just submit a menu with different pricing to get their store approved in the platform.

For the Grab part, the saving is shared between Subway, Grab and DE Dagang.

The 50% discount promo, most probably subsidized by Subway directly.

The DE Dagang discount is subsidized by MDEC.

And the delivery fee is subsidized by Grab for subscribing to the Grab Unlimited program.


And for the FPanda part either the vendor really newbie or just using loss leadership to get some exposure in the platform.

Or they signed up to some promo that they didn't really understand and now they have to bear the losses.

Panda a lot of cases like the latter.