I sent an handphone via GDex to penang by last saturday (29.9.2007) but until now the buyer still haven't receive the parcel yet, i call to the GDex sungei besi branch on this tuesday but the staff said need to track the parcel first. Then, wednesday i called again to ask and the staff said pending at penang branch, i called to them several times a day to ask the progressing but the result still same, they only answer me still tracking.

Today morning, one of the staff called me and told me most probably the parcel lost already and blame me why didn't told her inside the parcel is handphone, so they can pay more attention on it then i asked the staff " as a professional courier service company, they should take care on every parcels, right?" The staff laugh and said sometimes depend on luck also.

Then, just now the buyer wants me to pay him back full amount and assume me don't have send the item. And the buyer said is my fault because i choose wrong courier service company and he can't reach the GDex helpline just now but he keep on ask me why, the staff don't have answer his call also my fault? And the buyer also threaten me that want to start a new thread at tradezone helpdesk and claim this is con case, i already sent the item, this also consider con case? At last, he said give me couples of days, if the parcel haven't reach his hand yet, then he want full refund and will check with his lawyer regarding this case

I called to the HQ helpline just now but the receptionist ask me call another helpdesk line, they just push me to here and there.


The main points for this thread are...

1. Can i claim compensation from GDex if the parcel really lost?

2. I received the payment and sent the item via GDex, now GDex lost the parcel and still tracking the parcel, this also consider con case?

Comments and Solutions are welcome, thanks

This post has been edited by vC_cRe@tioN: Dec 14 2007, 01:18 AM

I already pass the tracking number to him and he called to GDex customer service before and confirm the parcel but lost, i also ask the GDex staff to call him to confirm as well but don't know why he still can assume me. i explained to him nicely what we can do only waiting for GDex news, no point he is threaten me this or that. I also understand his situation, now i hope the GDex can work hard on it, tomorrow morning have to call again to rush them, really had a bad experience with GDex

Pending for confirmation from GDex, GDex management will contact me and buyer by tomolo regarding the parcel issue

now the case under investigation by GDex, still need to wait "unknown" period to get confirmation...the branch manager only ask me waiting call from them

just called GDex helpdesk on wednesday...they ask me wait again...almost 3 weeks from the day i sent the parcel..."-_-

oledi sent an email to the GDex but no reply..."-_-

haiz...1 month pass oledi...still no update...just called them last wednesday...same answer...ask me wait for call....

any alternative way? pls...need help...need to claim the compensation as i oledi refund to the buyer...so need to claim from GDex

i keep on calling but the answer still same...ask me to leave down my number and wait for their call...

last wednesday...7/11/2007 i called again and i said wanna talk with their manager...but end up 1 fellow name albert wong answer the call and same answer..ask me leave down phone number and wait for call...and he promise will update me at the same day(7/11/2007)...i keep on bugging him said pls reply me at the same day and he just answer me he will (with tak sabar sabar attitude) den cut the line...

any alternative way? i think most probably is the staff attitude...they refuse to take responsibility...

* if i complain this issue to MyFM, is it can help me or just waste my time???

This post has been edited by vC_cRe@tioN: Nov 13 2007, 09:55 AM

i called again just now and direct to albert wong...he forget my case ...need to tell all the details (reference number, my contact number, details of parcel) again and again whenever i call to gdex...

hopefully can get answer from them asap.....

---

Added on November 13, 2007, 10:56 amLatest update...albert wong direct me to another ext. and that fellow said she just get the report just now ...already fax the slip and the ic to gdex..hope can settle it asap...


This post has been edited by vC_cRe@tioN: Nov 13 2007, 11:35 AM

*Edited: Found the buyer oledi

This post has been edited by vC_cRe@tioN: Nov 24 2007, 10:27 PM

yupz...tat day i wanna send a parcel L6 to penang...the poslaju oso dun accept...at last have to cancel the deal...

haiz....september till now...no news............

i call until my hand oso tired and waste a lot of money just for calling...bcoz they will hold ur call...haiz...just wait......

OH MY GOD....the person who in charge said can only claim RM 100 but no update till now....the GDex service SUCKSSSSSSSS enuf....no efficiency at all....all talking craps and bullshit
just called to the compensation department...the person who in charge on leave and just leave down my contact number...

*Update
the gdex compensation department just called me and said the cheque will arrive on monday...
btw they will act fast bcoz i told them at the last call if i dun get any update by tomolo den i will report this issue to newspaper...

in this case, the parcel worth RM 250, they only refund RM 100 so i lost RM 150 and the calling expenses...nvr dare to try gdex anymore

This post has been edited by vC_cRe@tioN: Dec 21 2007, 03:54 PM

After waited 3 months...finally success claim compensation RM 100...