I sent an handphone via GDex to penang by last saturday (29.9.2007) but until now the buyer still haven't receive the parcel yet, i call to the GDex sungei besi branch on this tuesday but the staff said need to track the parcel first. Then, wednesday i called again to ask and the staff said pending at penang branch, i called to them several times a day to ask the progressing but the result still same, they only answer me still tracking.

Today morning, one of the staff called me and told me most probably the parcel lost already and blame me why didn't told her inside the parcel is handphone, so they can pay more attention on it then i asked the staff " as a professional courier service company, they should take care on every parcels, right?" The staff laugh and said sometimes depend on luck also.

Then, just now the buyer wants me to pay him back full amount and assume me don't have send the item. And the buyer said is my fault because i choose wrong courier service company and he can't reach the GDex helpline just now but he keep on ask me why, the staff don't have answer his call also my fault? And the buyer also threaten me that want to start a new thread at tradezone helpdesk and claim this is con case, i already sent the item, this also consider con case? At last, he said give me couples of days, if the parcel haven't reach his hand yet, then he want full refund and will check with his lawyer regarding this case

I called to the HQ helpline just now but the receptionist ask me call another helpdesk line, they just push me to here and there.


The main points for this thread are...

1. Can i claim compensation from GDex if the parcel really lost?

2. I received the payment and sent the item via GDex, now GDex lost the parcel and still tracking the parcel, this also consider con case?

Comments and Solutions are welcome, thanks

This post has been edited by vC_cRe@tioN: Dec 14 2007, 01:18 AM

Well, if the buyer assumed that you have con him/her why not display the proof that u have made the delivery..
I heard that you can compensate an amount which I am not much clear coz I never encounter this situation before.
And, if they don't wanted to responsible for their clumsy act, just bring this matter to the court. For sure they would agree to settle down outside court.

Cheers

go to gdex hq at jln tandang and find the customer service personnel ... ask them show you on their comp screen where is ur parcel and is it really lost. if really lost then just make an official complain

u can go gdexpress and ask for claim.
cas they lost ur parcel. is their fault.

I already pass the tracking number to him and he called to GDex customer service before and confirm the parcel but lost, i also ask the GDex staff to call him to confirm as well but don't know why he still can assume me. i explained to him nicely what we can do only waiting for GDex news, no point he is threaten me this or that. I also understand his situation, now i hope the GDex can work hard on it, tomorrow morning have to call again to rush them, really had a bad experience with GDex

Last time I asked GDex and they say if you sent a handphone with their courier without notifying them, they are not responsible.

wah ... why gdex so lou si 1 .. aiyo ... next time really ned to becareful... but hor .. if u got the slip as the receipt from gdex . jus scan and show the buyer .. then it will not consider as a con case bah .. but really ned gdex to take in charge of it .. they have a limit of compensation of it .. so check with them ... good luck

Wow..thats interesting. They seems not responsible with their service. Imagine people put trust on them to send the items and suddenly happen case like TS. It is sad to say...

Pending for confirmation from GDex, GDex management will contact me and buyer by tomolo regarding the parcel issue

I thought GDex is one of the most popular courier service around?

Tell them there is handphone so they can be more responsible? Next time you send any cheap stuff, just tell them it is handphone.. Pray they lost it and claim compensation? =)

Alright, hope to hear good news from you soon......

now the case under investigation by GDex, still need to wait "unknown" period to get confirmation...the branch manager only ask me waiting call from them

maybe can email complain to gdex and cc to newspaper and mca, dap .
maybe will faster up the process...

As I knw, can claim compensation from GDex, but not over dunno how many $$ only(If din remember wrong at most RM 200 if u din buy insuran, correct me if I'm wrong). If u scare the parcel will lost, they suggest u buy insurans. Last time I scare the parcel I courier will lost so I buy insurans, the parcel almost 1kg then cost me RM 28+ including the insurans fee. BTW, the parcel worth how much? Hope the buyer can get the parcel soon... Good Luck... ^^

GDex has never failed me
heck thing total worth of hardwares i send out this year a long nearly 20-30k using them..

but i always take insurance...

so u should have done that.

i usually inform my buyer that i will bear the insurance cost..

and for sellers if i want i will tell them i want the insurance as well

This post has been edited by cstkl1: Oct 11 2007, 03:50 AM

gdex seems to be ok to me...
i bought some stuff from WM and it took a slight delay of one week jun to arrive my house

just called GDex helpdesk on wednesday...they ask me wait again...almost 3 weeks from the day i sent the parcel..."-_-

oledi sent an email to the GDex but no reply..."-_-

Goodness... did you get the number or name of the branch manager?

Should try giving him a call back

My friend worked in Gdex before, the management in this company is just so suck ass. All the higher authority would just push the balls around if anything happen.

Bottom line, management issue.

Get Skynet or Citylink for courier service agent. Delivery on time as always.

haiz...1 month pass oledi...still no update...just called them last wednesday...same answer...ask me wait for call....

any alternative way? pls...need help...need to claim the compensation as i oledi refund to the buyer...so need to claim from GDex

Have bad experinced with skynet also.
Lost the item.

walao, better stick with postlaju so far so good, never lost b4

Poslaju yeah. But not electrical devices.

my case is ive to pickup the parcel(processor) at GDeX Batu Cave recently..
earlier, they call me said, "we dun hav enuf worker to send it"
what does it have to do wif me? adui..its not my problem..bukan kowang ke patut anta?
so,i went there (luckily, its on the way to my hometown) drove all the way from shah alam..(got final exam goin on )
and reach there around 8pm++ luckily still open
they just say sowie..huhu simple as dat

btw,bro bata(seller) done his job well
the problem only is GDeX

This post has been edited by mailboxaie: Nov 3 2007, 08:54 AM

its not the matter what u sent via gdex
its their attitude should be professional to deliver our shipment

not to lost em'..

lolz...so far i used poslaju and gdex no problem lar...only a bit slow (bout 4 days to reach EM)... my neighbour that day called up Citilink and ask if he could get insurance for the cameras he is buying from vladamir... the person said that they don ship cameras and handphones... i was sitting beside him and was like laughing there thinking :" you must be kidding" and they only compensate RM200...haiz...

heh, i tot sum worker (or manager oso) took the item and make it accidently lost. well, u know, human can do anything = )

lolz..yes...thats why my neighbour was very angry..he say that the workers can just take away the laptop and the company would only pay rm200... ridiculous...

heh, tot wanna stop study and work with GDex kiddin! hope ur prob will solve ASAP

Poslaju is reliable so far sometimes got abit delay like 2 days delivery TS, for what i can see, you parcel is lost. Claim from them

i keep on calling but the answer still same...ask me to leave down my number and wait for their call...

last wednesday...7/11/2007 i called again and i said wanna talk with their manager...but end up 1 fellow name albert wong answer the call and same answer..ask me leave down phone number and wait for call...and he promise will update me at the same day(7/11/2007)...i keep on bugging him said pls reply me at the same day and he just answer me he will (with tak sabar sabar attitude) den cut the line...

any alternative way? i think most probably is the staff attitude...they refuse to take responsibility...

* if i complain this issue to MyFM, is it can help me or just waste my time???

This post has been edited by vC_cRe@tioN: Nov 13 2007, 09:55 AM

i called again just now and direct to albert wong...he forget my case ...need to tell all the details (reference number, my contact number, details of parcel) again and again whenever i call to gdex...

hopefully can get answer from them asap.....

---

Added on November 13, 2007, 10:56 amLatest update...albert wong direct me to another ext. and that fellow said she just get the report just now ...already fax the slip and the ic to gdex..hope can settle it asap...


This post has been edited by vC_cRe@tioN: Nov 13 2007, 11:35 AM

*Edited: Found the buyer oledi

This post has been edited by vC_cRe@tioN: Nov 24 2007, 10:27 PM

WTF, tumpang a while , today i went to poslaju to send out my phone and they don wana accept, i ended up using Secure Express... cheaper than poslaju....

yupz...tat day i wanna send a parcel L6 to penang...the poslaju oso dun accept...at last have to cancel the deal...

i think what should u do is go report to newspaper
bad company=bad images=no biz lol~

vC_cRe@tioN...
like i told you after this dont dare to use tht #$%^&* courier anymore.
pity you dude.

Report/complain to hotline newspaper or other media and make them do the contacts for you.I'm sure they will get the satisfactory answer for you.BTW the report outcome will be in newspaper hotline segment .Let all the readers read bout it haha.

but no matter what excuse it is you have to pay back buyer full amount. If its lost in the buyer hand then its his fault but it didnt reach him .

what a load of crap.. you should be refunded by gdex.

haiz....september till now...no news............

Doensn't that seem overboard already? Maybe you should start to call to GDex and warn them about you will do something about this matter? Maybe masuk surat khabar or bla bla?

i call until my hand oso tired and waste a lot of money just for calling...bcoz they will hold ur call...haiz...just wait......

That sounds like a good idea... try writing to The Star or NST or MalayMail

1. always keep receipts
2. record down ur calls to gdex
3. take the case to petty courts i think ....
4. always always buy insurance ........

hm...sad case. As the shipper, you can submit claim. I just had a case with GDex today.. I sent a Washing Machine from Melaka to Dungun yesterday.
Today when arrive, the GDex agent in dungun call my mom asking her to come and pickup from office because my mom's area is not in their service.

called supervisor and GDex dungun also no result, same answer " we cannot deliver or would not deliver because is out of service area"

So i complaint that they should have notified me before accepting the parcel.

She said, "its melaka's GDex fault. we already informed HQ"

so, I went on calling GDex HQ, talked to GDEX Complaint (one lady name Ain). telling all the hassle and problem. If cannot deliver, say so lah, I could have find other delivery service.

2-3hours later, she called and informed that GDex HQ will arrange transport to send from GDex dungun to my mom's house. Thanks God!

my first bad experience with GDex, previously no problem at all.

keep on pushing at the complaint department! good luck!

did u shout on the phone? coz if u talk like a gentleman, they'll tend to forget your report..

and lastly.. face to face is better than phone calls..
at least they remember ur face if u shout at them..

so, it's better u show up at their office.. if u r free enough to do so..

Any update for your case ? Anyway, have anyone got bad experience with citylink ? Cause their fees is about the same with poslaju .

OH MY GOD....the person who in charge said can only claim RM 100 but no update till now....the GDex service SUCKSSSSSSSS enuf....no efficiency at all....all talking craps and bullshit
just called to the compensation department...the person who in charge on leave and just leave down my contact number...

*Update
the gdex compensation department just called me and said the cheque will arrive on monday...
btw they will act fast bcoz i told them at the last call if i dun get any update by tomolo den i will report this issue to newspaper...

in this case, the parcel worth RM 250, they only refund RM 100 so i lost RM 150 and the calling expenses...nvr dare to try gdex anymore

This post has been edited by vC_cRe@tioN: Dec 21 2007, 03:54 PM

After received the cheque, just complaint to the newspaper about their bad services ..

walao, rm100 only? so bad
i also send by Gdex some time. so far it's never fail me

can call gdex service quality unit to lodge in complain......my frens kena b4....once they call their service quality unit....the process of d feedback/compensation frm them seems very fast...gd luck

so far Gdex no problem for me..after read this, macam not trust Gdex anymore lo..they slower than Poslaju..sad..

i also dont like GDex. always ask me to pick up delivery at their office. WTF just dont accept the parcel if u cannot deliver the item.

After waited 3 months...finally success claim compensation RM 100...